Active Directory Technician

Jason Brand

**** *** **** ***** ***** MO ***** 269-***-****

***********@*****.***

EXPERIENCE

Way Technology

Saint Louis, MO – 04/2012 – Present

Help Desk, responsible helping customers troubleshoot problems over the phone and via email.

Brand Electronics

Roscommon, MI – 2001 – 2/2012

Electronics Technician. Designed first web site, set up network for broad range of wireless and wired device access. Soldered circuit boards, and programmed microchips

Macy’s

Bangor, ME – 2011

Sales Associate and cashier. Responsible for helping customers that come into the store

Free Lance PC Technician

Roscommon, MI – Summer, 2008

Assisted the public with general PC problems and troubleshooting. Reformatted and replaced HDDs, fixed BSOD’s and performed clean installs as well as upgrades for laptops

State of Maine, Lake Saint George State Park

Liberty, ME – Summer, 2007

As a life guard at a state park I was responsible for interfacing directly with the public

University of Maine, Dept. of Public Safety

Orono, ME – 11/2005 – 5/2008

Student Security Guard. Patrolled buildings, helped people on campus and security for events

EDUCATION

University of Maine, Orono, ME

2005-2009: Completed 107.5 (of 120) credit hours toward BA degree in French

Relevant Coursework

• Intro to Programming

• Web Design in HTML

Rasmussen College, Green Bay, WI

2010-2011: Completed 81 (of 90) credit hours toward AAS degree in Information Systems Management

Relevant Coursework

• Fundamentals of PC Hardware and Software (A+ prep)

• Advanced PC Hardware and Software (A+ Prep)

• Windows Active Directory

• Cisco Networking and Routing Fundamentals

• Networking Security

• Windows Server

• Managing Information Security

Skills and Technical Qualifications

• Proficient in French and Spanish

• Software applications: Microsoft Office Suite, Microsoft Visio, Active Directory, Adobe Photoshop, Wireshark, DOS

• Operating Systems: Windows XP/Vista/7, Windows Server 2003/2008

• Advanced networking knowledge including TCP/IP, OSI model, SMTP, POP3, IMAP, FTP, Telnet.

• Expert troubleshooting

• Expert hardware repair and replacement

• 100+ WPM

References available upon request

Contact this candidate