Assistant Management
Resume:
GENEVIE MERCIER
**** **** ****** **** *** ****
Union City GA, 30291
Home: 678-***-**** • Cell: 678-***-****
Email: **********@*****.***
CAREER OBJECTIVE:
To obtain a position in the hospitality industry that will utilize my skills and education with an opportunity for growth and advancement
EDUCATION:
New York City College of Technology/CUNY Brooklyn, NY
Completed 112 credits toward a Bachelor of Technology, Hospitality Management, Sep 05- Jul 07
LaGuardia Community College/CUNY Long Island City, NY
Associate in Applied Science, Travel, Tourism and Hospitality Management, Aug 05
REVELANT COURSES:
Computer Reservations and Ticketing, Basic and advanced Meeting, Tour and event Planning, Hotel and Lodging Operations and Management
WORK EXPERIENCE:
03/08-11/10 World Airways Peachtree City, GA
05/07-03/08 North American Airlines Jamaica, NY
Crew Travel Coordinator
• Developed Crew Pairings using Sabre Crew-Trac system, modifying and updating all flight, hotel and ground transportation info into crewmembers schedules/ pairing/itinerary.
• Confirmed and made all domestic and worldwide reservations utilizing Sabre reservation system
• Handled all routes, itineraries and accommodation details including air, ground transportation and hotel accommodations for flight crew
• Assisted, revised and analyzed changes to travel arrangements and bookings where required.
• Provided flight support within operations center, concerning fares, availability of travel, and accommodations, and respond to flight crew inquiries in relation to their current travel itineraries.
• Prepared and reconciled administrative reports on a daily basis including deadhead reports to re-confirm all commercial tickets issued to ensure accuracy; crew-board reports to coordinate all crew members transportation to appropriate departure airports. and Hotel RON reports to re-confirm crew accommodations in all cities to ensure accuracy.
10/06-04/07 XpresSpa Jamaica, NY Spa Coordinator/Supervisor
• Checked and cashed-out clients using cash register software run-it and envision.
• Prepared cash receipts for bank deposit; daily cash reports and balanced the cash drawer; reconciled cash, travelers’ cheques, and credit card receipts daily, and investigate and resolve any out-of-balance problems.
• Maintain record of each Therapists’ tips daily to be distributed at the end of shift.
• Educated potential customers about spa services and retail products as well as up-sell gift certificates and various promotional items
• Stocked shelves, and marked prices on items as well as packaged and gift-wrapped merchandise
• Processed merchandise returns and exchanges.
• Ensured accurate, complete, and timely order among guests and staff, including Massage Therapist, Nail Technician therapists.
• Promoted business handing out brochures and interacting with potential customers
10/05-8/06 Agata and Valentina Food Corporation New York, NY
Caterer Associate
• Arranged menu platters and gift baskets
• Took customers delivery and pickup orders face to face and over the phone
• Helped in other departments throughout the store: packing and pricing.
INTERNSHIP:
4/05-8/05 Liberty Travel Forest Hills, NY
Travel Agent Assistant (P/T Internship)
• Ordered and maintained office supply inventories
• Handled multi-lined phone
• Maintained and arranged corporate files
12/04-3/05 Gulliver’s Travel Associates/Travel Bound New York, NY
Reservation Assistant (F/T Internship)
• Confirmed and cancelled reservations utilizing the Bosanova Emulation system
• Processed alternate hotels and resolved hotel confirmation problems
COMPUTER SKILLS:
Proficient in Microsoft Windows 95/98/00/XP, Office (Word/Excel/Access), Outlook, WordPerfect, Bosanova Emulation System and Sabre Reservation System
SPECIALIZED KNOWLEDGE:
Geographical coding, airports, airlines, fare quotes, flight availability, flight service information, hotel
Booking, itinerary pricing, car booking, itinerary pricing, queues, seat maps, fare storage and ticketing/ e-ticketing procedures.
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