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Assistant Management

Union City, Georgia, 30291, United States
December 11, 2010

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**** **** ****** **** *** ****

Union City GA, 30291

Home: 678-***-**** • Cell: 678-***-****



To obtain a position in the hospitality industry that will utilize my skills and education with an opportunity for growth and advancement


New York City College of Technology/CUNY Brooklyn, NY

Completed 112 credits toward a Bachelor of Technology, Hospitality Management, Sep 05- Jul 07

LaGuardia Community College/CUNY Long Island City, NY

Associate in Applied Science, Travel, Tourism and Hospitality Management, Aug 05


Computer Reservations and Ticketing, Basic and advanced Meeting, Tour and event Planning, Hotel and Lodging Operations and Management


03/08-11/10 World Airways Peachtree City, GA

05/07-03/08 North American Airlines Jamaica, NY

Crew Travel Coordinator

• Developed Crew Pairings using Sabre Crew-Trac system, modifying and updating all flight, hotel and ground transportation info into crewmembers schedules/ pairing/itinerary.

• Confirmed and made all domestic and worldwide reservations utilizing Sabre reservation system

• Handled all routes, itineraries and accommodation details including air, ground transportation and hotel accommodations for flight crew

• Assisted, revised and analyzed changes to travel arrangements and bookings where required.

• Provided flight support within operations center, concerning fares, availability of travel, and accommodations, and respond to flight crew inquiries in relation to their current travel itineraries.

• Prepared and reconciled administrative reports on a daily basis including deadhead reports to re-confirm all commercial tickets issued to ensure accuracy; crew-board reports to coordinate all crew members transportation to appropriate departure airports. and Hotel RON reports to re-confirm crew accommodations in all cities to ensure accuracy.

10/06-04/07 XpresSpa Jamaica, NY Spa Coordinator/Supervisor

• Checked and cashed-out clients using cash register software run-it and envision.

• Prepared cash receipts for bank deposit; daily cash reports and balanced the cash drawer; reconciled cash, travelers’ cheques, and credit card receipts daily, and investigate and resolve any out-of-balance problems.

• Maintain record of each Therapists’ tips daily to be distributed at the end of shift.

• Educated potential customers about spa services and retail products as well as up-sell gift certificates and various promotional items

• Stocked shelves, and marked prices on items as well as packaged and gift-wrapped merchandise

• Processed merchandise returns and exchanges.

• Ensured accurate, complete, and timely order among guests and staff, including Massage Therapist, Nail Technician therapists.

• Promoted business handing out brochures and interacting with potential customers

10/05-8/06 Agata and Valentina Food Corporation New York, NY

Caterer Associate

• Arranged menu platters and gift baskets

• Took customers delivery and pickup orders face to face and over the phone

• Helped in other departments throughout the store: packing and pricing.


4/05-8/05 Liberty Travel Forest Hills, NY

Travel Agent Assistant (P/T Internship)

• Ordered and maintained office supply inventories

• Handled multi-lined phone

• Maintained and arranged corporate files

12/04-3/05 Gulliver’s Travel Associates/Travel Bound New York, NY

Reservation Assistant (F/T Internship)

• Confirmed and cancelled reservations utilizing the Bosanova Emulation system

• Processed alternate hotels and resolved hotel confirmation problems


Proficient in Microsoft Windows 95/98/00/XP, Office (Word/Excel/Access), Outlook, WordPerfect, Bosanova Emulation System and Sabre Reservation System


Geographical coding, airports, airlines, fare quotes, flight availability, flight service information, hotel

Booking, itinerary pricing, car booking, itinerary pricing, queues, seat maps, fare storage and ticketing/ e-ticketing procedures.

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