Ed Mgmt- Experience in sales, customer service, & family services

Pratik Amin

****.****@*****.*** ***** granite falls trail

408-***-**** Frisco, TX 75035

Objective: To obtain a position in education management or individual and family services.

Education: M.S. Family Studies Amberton University 2010 M.B.A. International Business San Francisco State University B.S. Management Information System San Jose State University 2005 Minor: Child Psychology

Relevant Experience:

Aspiranet Assistant Program Director 1/09- Present • Providing oversight of program management activities and assisting with financial management, fundraising, and public relations. • Recruiting, hiring, training, and supervising office staff. • Implementing program procedures and coordinating with other programs within the agency. • Managing fiscal operations including budget development and authorization of expenditures.

NeoSpeech Inc. Director of Business Development 4/08-12/08 • Arranged meetings with potential clients and performing demonstrations on site or remotely. • Negotiated contracts up to $90,000; and participated in customizing legal agreements. • Formulated strategy which maximized profits; and assisted in growth of long-term relationships with key executives. • Created a database from information complied, used to track searching habits for individual marketing campaigns.

RingCentral Inc. Global Customer Support Manager 3/06-1/08 • Developed new customer contacts; doubling customer base since arrival from 25,000 to 50,000 subscribers. • Provided leadership to the call center; evolved into a twenty-four hour support, in addition minimized payroll. • Pakistan voice and chat team was responsible of generating over $15 million dollars in revenue. • Provided technical and professional goals; giving regular feedback on professional development.

Kaplan Academic Coach 5/06-2/08 • Instructed and drove the academic progress of students in Kindergarten through 8th grade. • Participated in marketing events occurring in the center and various locations. • Administered and scored academic assessments.

Children Creative Learning Center Head Teacher 6/05-3/06 • Worked with children ranging from six months to eleven years. • Supervised, evaluated, and planned activities for assistant teachers to promote physical, mental and social development. • Identified children showing signs of emotional, developmental, or health-related problems, and discuss with parents and specialists. • Attended professional meetings, educational conferences, and teacher training workshops.

Languages: Hindi, Gujarati, Spanish, and English.

Volunteer experience/ Internships: • SJSU Child Development Center: Assisted staff with long and short range activities. 3/03-3/05 • Team in Training: Raised money for lymphoma and leukemia cancer society; while training for a triathlon. 5/06-Present • Theta Chi Fraternity: As a Secretary assisted other Executive Council members and liaisons to headquarters. 6/02-6/05 • Resource Area for Teachers: Created and designed a database for non profit organization. 8/04-5/05 • Youth Mentoring Association: Established a counseling program with the San Jose school district. 1/04-4/05 • Gap Inc: Analyzed POS system consisting of three other members and conducted several S.W.O.T analysis. 6/04-12/04