Customer Service Manager

Amber Jean Kopf

(Mobile) 661-***-**** ● Email **********@*****.*** ●3212 Chuckwagon St ● Bakersfield, CA 93312

A position in Human Resource that will require me to utilize my unique business experience, education, and interpersonal skills to assist the company in the accomplishment of its goals.

Experience

More than eight years experience in management, marketing and customer service.

Education

California State University Bakersfield (2011) Bakersfield College (2008) B.A. English Literature A. A. American Sign Language

Minor Gender Studies

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Professional Experience

9/2011-Present Bakersfield City School District Bakersfield, Ca

Substitute Teacher

● Instruct core subjects to all grade levels while adhering to the school’s guidelines and

the teacher’s expectations.

● Employ a proactive approach to classroom management.

● Created and implemented fun lesson plans and activities at last minute notice when a

teacher became ill or otherwise absent.

● Consulted with peers to discipline a noncompliant and/or aggressive student while

reinforcing positive behavior for a well managed classroom.

1/08- 12/08 American Laser Centers Las Vegas, NV

Assistant manager/Lead Aesthetician

• Managed the office and staff and provided consultations of services offered.

• Responsible for the product ordering, sales and revenue of entire office.

• Designed databases for sales and products.

• Organized, promoted and sold packages for laser hair removal, fotofacials, chemical peels, microdermabrasion, skin tightening and laser rejuvenation.

5/07-12/07 Las Vegas Skin and Cancer Clinic Las Vegas, NV

Aesthetics Manager/ Lead Aesthetician

• Supervised staff and maintained a positive environment.

• Managed the inventory, product ordering and sales of all skin care products and make-up.

• Organized all promotions for packages of peels, facials, skin rejuvenation and laser hair removal.

10/04-10/06 Dr. Jasmine Moini, M.D. Bakersfield, CA

Lead Aesthetician

• Managed the retail and stocking of all skin care products used in office.

• Assisted in revenue of office by facilitating return patients, and many new patients, by implementing results.

• Offered patients a variety of skin care procedures including glycolic peels and microdermabrasion.

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