Sales System

Gregory C. Closson

847-***-**** *********@*****.*** Green Knolls Dr Buffalo Grove, IL 60089

SUMMARY:

Experienced Systems Engineer.

Project work completed in various order processing systems, with expertise in sales, warehouse, and billing apps.

System testing and debugging skills are strengths, reinforced by problem solving skills used during system development, implementation, process enhancements, conversions, and support.

A strong team member, led project teams of up to 6 people, plus has worked independently.

Consistently met required deadlines for assigned project tasks.

Has worked well with users, developing, and supporting a wide range of different applications.

Motivated to learn new technologies, tools, and applications as needed.

TECHNICAL SKILLS:

Requirements & Process Flow Analysis

System, Detail & Program Design

System Test Plans, Cases, Scripts

Testing, Issue Logs, User Training

MS Access 2007, Excel/VBA, Visio

CICS Program Design & Testing

COBOL, EasyTrieve Plus, JCL

DB2, SQL, QMF, SPUFI, FileAid

IEF/Cool-Gen, Trillium, Pacman, Remedy

Support tools to manage AS400 data Interface

Unix shell scripts, Perl, Appl. Interface support

DB2 SQL for LUW (Linux, Unix, Windows)

EDUCATION / TECHNICAL TRAINING:

Data Processing Project Development and Control - Roosevelt University

Business - College of Lake County

EDS System Life Cycle IT Training, Technical Writing

DB2, Cool-Gen, Trillium, Access 2007 Classes

2005 Oracle Training (Oracle OCP - Certified Application Developer Class)

ADDITIONAL TECHNICAL SKILLS

Experienced at providing System Installation & Maintenance, Data Conversions, Legacy Integration – Mainframe and Client/server, Flow & DB Model Diagrams, Expediter, Endevor, IMS DB, IDMS DB, Intertest, CA7, RACF, OPC, Outlook, Word, PowerPoint, Trained in Oracle DB, Crystal Reports, Web HTML, Application Development & Support Experience: Customer DB & Orders, Warehousing, Allocation & Replenishment Systems, SBC Phone Order, ADP Payroll, Inventory, Invoicing, POS, AR, & AP System

PROFESSIONAL EXPERIENCE:

Paradigm Technology, Chicago, IL

2011 - 2012

IT Analyst

Application Support Systems Analyst – Walgreens, 2011-2012

Provided for the Point of Sale (POS) store system 2nd level implementation support

Supported the new POS PCMS Thin Client Customized Architecture, store apps were;

JLan Server Service, DB2 Tables, Authenticator Data Distribution, MQ, Integration Layer

Bean Store (OLTP), Totaller, Item Load Orchestrator, Vision Maint. & Back Office Processes

Provided store POS server application restart support and process/interface fixes/debugging

Ran Unix scripts to restart register DB’s and their related hardware (scan guns, pinpads, printers, etc.) and set-up equipment repair and replacement orders when needed

Remedy was used to document issues, follow-up on open issues, re-assign tickets to required teams, but more than half of the tickets were resolved by our team.

Travel Industry, Buffalo Grove, IL

2009 - 2010

IT Consultant

Designed and built two new reporting systems for the travel department.

Both of these systems use 2007 Access DB SQL Maintenance and reporting steps.

The Commission Reporting system uses Excel VBA macro processing steps.

The other system summarizes and reports cruise bookings group data by travel date.

SEARS (SHC), Hoffman Estates, IL

2006 - 2008

Systems Engineer

Provided for the SAMS (Sears Apparel) Allocation system support and system shut down.

Supported the Order Allocation process conversion from Sears to the Kmart system.

Included was the conversion of new SAMS Product Models.

These Models were built with QMF/SQL, Excel sheet VBA/Macros, and Clist Macros.

The new Model Table data inserts were then formatted and processed with SPUFI.

Kmart Allocation System new development - program and test DB2/CICS changes.

Changed many CICS/GUI interface processes - Waved Delivery project.

Built and tested a new process that extracts WMS stock PO data

Updated the Allocation system DB2 tables with stock PO quantities - Flow and Hold project.

Modified and tested other batch interface processes for these projects.

ELECTRONIC DATA SYSTEMS (EDS), Lombard, IL

1995 - 2004

IT Consultant

Systems Analyst –Wickes Furniture, 2004

Commission Payroll System conversion to a new Client/Server ADP system.

Completed all project phases of this ADP system conversion/interface (batch and on-line).

Systems Analyst – SBC, 2003

Modified the Midwest Bell region Telephone Equipment Order System building requirements needed to support conversion and start-up of the new Western Bell region.

Built test case orders, tracking sheets, entered orders, and logged test issues.

Supported the help desk and updated training documents during this SBC Order System Installation. Focused on the Order Entry functions (Client/Server PC front end process).

Systems Analyst - Moore Business Forms - 1995 - 2002

Detail designed, tested, and installed new Moore Customer Info Process System (MIPS).

Appointed as MIPS Customer Maintenance Subject Matter Expert (SME).

Functioned as primary interface for MIPS on-line and batch production support.

Supplied MIPS Maintenance SME knowledge for related development projects.

Documented the Customer Master system including: DB2 Model info, process and data flows.

Completed Legacy customer interface to a new SAP system; Sales Order System interfaces to allow direct updates to customer data; New address data cleansing process (Trillium) Unix and Mainframe; New CRM (PIVOTAL) Client/server maintenance interface processes.

MOORE BUSINESS FORMS

1990-1994

Systems Analyst

Various Warehouse/Sales batch and on-line system enhancements using IMS and CICS.

Provided production support for Warehouse/Sales Systems and related interfaces.

Tested sales system interface for a new Warehouse Management server product (OPTUM).

RAND McNALLY & COMPANY, Skokie, IL

Programmer Analyst

Designed and implemented systems for the Map Services Division using the Cullinet MFG System to support Order, Invoice, Sales, and Inventory processing and reporting.

GRAINGER INCORPORATED, Skokie, IL

Systems Analyst

Built requirements for a new Warehouse Management (WM) System for Kansas City.

Project lead for WM Locator including design, testing, implementation, and user training.

System developed utilizing IMS, CICS, and COBOL.

Military Service • U. S. Air Force, Top Secret Clearance

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