Business Objects/Share Point/Infopath/Project Management
Resume:
SUDHAKAR KASTURI
Murphy, TX 75094
Phone: 972-***-**** [Res], 214-***-**** [Mobile]
E-mail: ****************@*****.***
PROFILE:
• Varied experience with multiple projects including Accounts Payable, Accounts Receivable, New Product Implementation, Product Upgrades.
• Proficient in Business Objects Reporting Software with reports creation, management & scheduling experience for the accounting, portfolio management, sales & marketing groups.
• Experience with creation of Document Libraries, Lists, etc for creation of Document Management System using SharePoint, SQL Server, Knowledge Lake Capture which includes; design, development, co-ordination, scheduling, planning, implementation & training of end-users
• Experience with creating InfoPath 2003 forms in a Windows SharePoint Services 3.0 and MOSS 2007 Standard environment. Forms substitute manual paper
• Extensive Customer Support experience with providing CDMA technical support for Verizon Wireless. Managed a high-volume workload in a deadline-driven environment.
• Take on management of new projects related to software verification and testing on customer sites and Design Labs. Working with Design and product support teams to verify validating of fixes, onsite Network Integration activities and upgrade activities.
• Formulate methods to optimize Case Resolution Targets and enhance Metrics
• Hold the PMP Certification issued by the Project Management Institute.
QUALIFICATIONS:
• Masters of Science in Information Systems from the University of Texas at Dallas, Dallas, TX
• Masters of Business Administration from S P University, India, April 1993
• Bachelors in Math from M.S.University of Baroda, India May 1991
CERTIFICATIONS:
• PMP Credentials – Obtained the PMP Certification issued by the Project Management Institute
• Microsoft Office Excel 2003 - Excel Expert
• Microsoft Office Excel 2003 - Office Specialist
TECHNICAL SKILLS
Bus. Intelligence Tools: Business Objects XI R2/3.0/3.1, InfoView, Webi, Designer, Deski, CMC
RDBMS: MS SQL Server 2000, 2005, DTS, Microsoft Access
Operating Systems: UNIX, Windows XP/2000/NT
Other Software: Microsoft Office SharePoint Services 2007, MS Office Applications, MS Projects
Wireless Tech.: CDMA, TDMA
PROFESSIONAL EXPERIENCE:
06/07 – Present L&B Realty Advisors, LLP, Dallas - Tech Analyst
Working on a broad range of operations & projects that consisted of gathering user requirements, stake holder identification, report generation & dissemination, report scheduling, user administration, sites & document library development, forms & templates development and other issues.
Reporting
• Working with Account Managers, Div Controllers, Controller and Users in gathering, analyzing, and documenting business requirements, functional requirements and data specifications for Business Objects Universes and Reports
• Development of Universes, Classes and objects which suits the standard, analytical and ad-hoc reporting requirements of the Business Objects users
• Created Web Intelligence & Desktop Intelligence documents for the Corporate Accounting, Property Accounting, Portfolio Management, namely Income Statement, Balance Sheet, Trial Balance, Rent Roll, and other reports
• Designed reports to set up a scheduling system for reports to be delivered automatically to inbox to users
• Created Document Linking Reports to link Parent and Child Reports
Forms/Templates
• Created Forms/Templates for L&B Company forms for the HR, Corp Accounting, Payroll, Property Reporting & Risk Management Departments, namely Insurance Quotation Request, Certificate of Insurance, Employee information forms, Tuition Education Assistance, Weekly Timesheet and Monthly Vacation Forms.
Intranet/Portal
Develop Corp AR Document Filing Doc System
• Stakeholder Identification & gathering user requirements
• Develop System Design
• Created & scheduled Business Object Webi Report
• Setup SQL Server Table, View & DTS Package
• Add Doc Library – AR Document Filing Created
• Views for all Years, Invoice Year, Vendor Name created for the Doc Library
• Set up two Doc Classes – AR Invoice and AR Manual Invoices for Indexing
• User demo'ed on uploading docs from Scanner to the Library using KL - Capture
Develop Property AP Document Filing Doc System
• Stakeholder Identification & gathering user requirements
• Develop System Design
• Created & scheduled Business Object Deski Report.
• Setup SQL Server Table, View & DTS Package
• Add Doc Library – Property AP Document Filing Created
• Views for all Years, Check Year, Vendor Name created for the Doc Library
• Set up Doc Class – PropertyAPCheck for Indexing
• Users demo'ed on uploading docs from Scanner to the Library using Capture
• Training for Users for using KL – Capture
Environment: Business Objects XI R2/R3.0/R3.1, KnowledgeLake Capture 4.5, KnowledgeLake Connect 2007, Microsoft Office SharePoint 2007, Windows XP, SQL Server 2000, DTS
02/01 – April, 2007 Nortel Networks, Richardson, TX – Network Technical Assistance Services
• Provide Technical Support for Verizon CDMA Network. To Analyze and correct Technical Problems with the CDMA networks.
• Improve customer satisfaction by providing a high level of support for customer’s applications of Nortel CDMA products.
• CBRS & CPDS Implementation Project – Assisted in creating Procedures, Checklist, Test Plans, performing implementation, co-ordination with VO & Network Integration Teams, Status and Performance Reports
• CBRS Upgrade Implementation Project – Assisted in creating Procedures, Checklist, Test Plans, performing upgrades, Status and Performance Reports
• Support & Participate the Introduction of New Software/Products.
• Interface with Internal and External customer levels from site techs to Senior Management to identify and resolve technical and system problems.
• Troubleshoot Technical issues from hardware/software/systems on the CDMA network.
• Respond to emergency calls to resolve or escalate to appropriate group for immediate resolution during customer outages.
• Team with different Nortel Groups to resolve technical issues and organize troubleshooting action plans.
• Provide emergency support to the customers via after hours pager rotation
• Handle customer requests for service or problem reporting by opening/documenting Nortel Clarify Case as per guidelines.
• Write Procedures and Solutions to improve customer efficiency and effectiveness
• Responsible for Case responsiveness, accuracy & frequent updates, along with providing root cause analysis Provide weekly report, Case status and updates to management.
IMMIGRATION STATUS:
U.S. CITIZEN
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