Salesforce Consultant/Project Manager

JAY TELAGI, PMP

***** ******* **** ~ Plainfield, Illinois 60585

815-***-**** **********@*******.***

SENIOR CONSULTANT

Strategic Account Planning ~ Business Development ~ Marketing & Sales Automation

Information Technology Professional with 13+ year track record of success managing client projects with expertise in the implementation of CRM and ERP global automated solutions as a certified Salesforce.com, PeopleSoft, and MySAP consultant. A PMI certified Project Management Professional with proven ability to accurately analyze and develop requirements, create integrated Statements of Work (SoW) and project budgets, effectively lead cross functional teams, resolve critical path issues, manage client relationships, mitigate risks, and deliver quality results consistently on time and within budget. An excellent communicator capable of influencing at “C” levels combining both business and technical skills. Seeking managerial level consulting opportunity with a sales force and marketing automation focus. Additional process and analytical proficiencies include:

• Business Process Reengineering • Functional Specifications • Business Case Analysis

• Financial Planning/Budgeting • Data Mapping/Migrations • Solution Customizations

CAREER HIGHLIGHTS

Vandesys

• Assisting customers realize complete value of their investement in Salesforce.com application. Providing consulting, project management, and implementation services in Salesforce.com.

Salesforce.Com

• Propose and deliver optimal solutions leveraging best practices and consistently delivering client value while increasing Salesforce.com revenue through active engagement in client management.

Accenture

• Reduced time to market by 60% and improved information flow across multiple Microsoft business lines through project leadership of SAP CRM implementation as Senior Consultant.

EDS

• Managed multiple high profile client engagements, including General Motors, Chevron Texaco, and Bell Helicopter, improving service efficiency and decreasing cost through CRM and ERP utilization.

Equifax

• Increased success of a marketing campaign focused on financial, automotive, and airline industries through market analysis and customer segmentation as well as enhanced lead generation services.

PROFESSIONAL EXPERIENCE

VANDESYS, Chicago, Illinois July 2008 - Present

Project Manager/Principal Consultant

Providing services in implementing Salesforce Automation, Marketing Automation, and Partner Relationship Management (PRM) for Salesforce.com application.

• CA (Computer Associates): redigned role-hierarchy, enabled Salesforce for Partner management, integrated Salesforce with custom partner portal application

• NCR: implemented Salesforce Automation, and Marketing Automation.

SALESFORCE.COM, Chicago, Illinois 2006 - July, 2008

Project Manager

Implemented account management, contact management, opportunity, forecast management , and PRM solutions for the following clients:

• Allstate: implemented Agency Management to improve communication and collaboration.

• Avaya: implementing Partner Relationship Management (PRM) application for 3000 partner users.

• Accelrys: providing 360 degree view of customer to improve customer satisfaction.

• Delphi Corporation: launched Partner Relationship Management (PRM) application to partner community providing tools to maximize indirect sales revenue and increase partner loyalty.

• Embarq Business Marketing Division: provided traceability from lead to opportunity, visibility into the pipeline, and improved forecast accuracy.

• CA (Computer Associates): enabled executives to access current/future business opportunities, improve pipeline and forecast, and bridge communications gap between sales and marketing. Global implementation for 4000 users.

ACCENTURE, INC., Chicago, Illinois 2006

Senior Consultant

• Led SAP CRM deployment at Microsoft to include process design, system configuration, prototype development, pilot workshops/user acceptance tesing (UAT), and client/team guidance.

• Defined partner hierarchy, relationships, functions; integrated SAP to external business processes.

EDS, Chicago, Illinois 1997-2006

Project Manager

Led projects including, based on client needs, business analysis, functional specifications, development oversight, QA/testing, deployment support, and training for the following:

• GM PeopleSoft HR Disaster Recovery Drill: led complex, multi-vendor project to showcase EDS ability by successfully exceeding SLA compliance as means of winning new service contract awards.

• Safety-Kleen mySAP Implementation: deployed SAP CRM resulting in decreased service costs, improved service efficiency, and increased customer service revenue.

• ChevronTexaco PeopleSoft CRM: improved employee productivity through use of telephone and email services including scripts/alerts, message content, and knowledge management functions.

• Ferrellgas PeopleSoft CRM/Financials: increased revenue and customer loyalty and provided competitive advantages through addition of improved field service and case management functions.

• Bell Helicopter I2 Supplier Relationship Management (SRM): implemented SRM applications resulting in 10% reduction in procurement costs in year one and 5% in year two.

• AT Kearney I2 SRM Prototype Development: built re-saleable, real-time solution prototype to address vertical industry sourcing.

• CN/Illinois Central Railroad PeopleSoft Financials Maintenance: managed PeopleSoft system during acquisition of Illinois Central by CN support GL, AP, AR, and Billing modules.

• Hedrick & Struggles PeopleSoft Financials: implemented back office functionality and enhanced common sourcing of business applications requiring design and development of a custom module.

• Rockwell Oracle Applications: implemented AP and PO modules and design/developed and integrated customized enhancements as a Business Analyst.

EQUIFAX, Lombard, Illinois 1995-1997

Senior Analyst

• Participated in marketing launch to key industry segments to assist clients in the formulation of marketing strategies to increase success in the use of Equifax products.

• Provided needs assessment, client specifications, database analysis and design, application development, test planning, and ongoing software maintenance.

EDUCATION/CERTIFICATIONS

UNIVERSITY OF CINCINNATI, Cincinnati, Ohio

Master of Science, Engineering

PROJECT MANAGEMENT INSTITUTE, Project Management Professional (PMP), 2005

SALESFORCE.COM, Certified Functional Consultant, 2006

SALESFORCE.COM, Authorized Partner (PRM) Consultant, 2008

SAP AG, Certified Solutions Consultant mySAP CRM Marketing, 2005

ORACLE CORPORATION, Certified PeopleSoft 8 CRM Consultant, 2003

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