Suresh Soolan Nagan

w 860-***-**** w coeag3@r.postjobfree.com

Siebel 7.7 Certified Consultant with excellent Technical & Troubleshooting skills

SUMMARY

· Over 12 years’ experience designing, developing, integrating, and supporting business applications and web applications.

· Over 6 years’ of experience with Siebel (CRM) applications with expertise in Siebel Tools/Client 7.X, Configuration, eScripts, Business Services, Workflow, EAI.

· Over 4 years of programming experience in (UNIX, Perl, WebSphere Admin, JavaScript, and HTML).

· Experience in administrative tasks like Siebel Server/Component administration, running Genbscript, bouncing server /components, Importing/Exporting Workflows, Supporting Dev/Production teams.

· Experience in Migrating Siebel 7.5.3 to Siebel 7.8

· Experience with Integration of data from Siebel via middleware like MQ Series.

· Experience in Analysis, Design, Development, Testing, Implementation and User Support in Siebel Architecture and Client/Server Architecture.

· Experience in improving the performance of the Siebel applications with Scripting & Configuration.

· Strong troubleshooting skills by taking the component logs and their analysis.

· Experience in creating & administering the Workflows.

· Created LLD’s for various design documents.

· Strong knowledge of Siebel Database concepts.

· Experience in Agile methodology of implementation of Projects.

· Enthusiastic team player, a quick learner, and excellent written and verbal Communication skills.

PROFESSIONAL SKILLS

Siebel Skills Tools/Client 7.0/7.5/7.8, eScript, Workflow, EAI, Configuration, Server/Component Administration

Operating Systems Windows XP/2000/NT, Unix

Programming Languages C, C++, Java, VB

Web languages HTML, JavaScript, VB Script, XML, Shell Scripting, Perl

Databases Programming Oracle8.0/9i, MS-Access 2007, SQL, PL/SQL

GUI tools Visual Basic 6.0

Tools Toad, Putty, Beyond Compare

EDUCATION

M.S. Telecommunication & Software Engineering from BITS,Pilani

Bachelor in Computer Science Engineering from Bharathiyar University, Tamil Nadu

PROJECTS PROFILE

The Hartford Insurance, CT – Senior Technical Lead (Employee) Jan ‘08 – Till Date

Hartford implemented Siebel for their Insurance business. This mainly involves in the Policies, Assets and contacts. They upgraded their Siebel application from the Siebel 6.0.2 to Siebel 7.8.2. They did both the database and Siebel upgrade. The database upgrade was done from oracle 8i to 10g.

As a Sr. Technical Lead in BI Hart Source below are my responsibilities.

Job Description:

Facilitate meetings with the business and technical team to gather necessary analytical data requirements.

Communicate project status on a regular basis to project team members and upper management and participate in regular status meetings.

Oversee the preparation and execution of conversion, implementation and contingency plans.

Oversee the preparation and execution of system and acceptance test plans.

Working very closely with cross-functional business areas and functions to ensure the smooth daily operations and effective communication of project deliverables.

Prepare Design Document & Technical/Solution Document to meet the Business requirements.

Supporting all the Siebel Environment, Test, Development, Production

Supporting the Release Migration activities and Production Release meeting

Reverse Demand Management Activities (monitoring system upgrades, meetings, etc)

Post-Release Production Checkout meetings

AT&T, Hartford, CT (Jan’07 – Jan 2008)

PROJECT : Light Speed Applications

ROLE : Team Lead

AT&T knows that customers want more than just speed. They want video, data and voice over a single network — something that's as integrated as it is functional.

That's why AT&T defined a strategy to drive fiber deeper into our network — closer to customers — to provide voice, data and Internet services over a single, IP-based connection.

The strategy now has a name: Project Light speed.

Project Light speed will utilize IP-based services to enable a communications and entertainment revolution, allowing consumers and businesses to experience integrated video, data and voice services beyond what can be provided over any network.

· Involved in Infra activities like deploying the application(AMSS) & building the new application

· AMSS is Amdocs Self System used by end customers to place an order (Via internet).

· Amdocs Clarify (CRM) used as Call Center applications to place an order.

· Supporting all the Environment, Test , Development, Production

· The main activity is needed to keep the environment stable.

· Raising defect against Amdocs & WebSphere & Sun products.

· Involved the WebSphere Admin activities.

Environment:

HP-Unix, WebSphere 5.1.1.7, Oracle 9i, Shell Scripting

British Telecommunications Plc., UK (April’03– Dec’06)

PROJECT : OneView

ROLE : Techno-Functional Consultant

British Telecommunications plc is the biggest Telecommunications provider in UK. It has the huge customer base in UK & some operations in Europe. There are various services & products to the customers spread across UK. The customers include from the individual customer to the business users. The overall CRM application for BT’s products & Services for retail customers is OneView. It’s the Siebel eCommunications application and is one of the biggest implementations of Siebel CRM. OneView interacts/transacts daily with hundreds of interfaces directly or indirectly. There is huge sharing of the data across various Java/.Net/C++ applications.

BT follows agile methodology for its various project implementations.

Job Description :

· Worked as Techno-functional consultant for Analysis & business requirement for the data coming to OneView from various interfaces (ODM, BAL, CMPAL etc).

· Worked with various integration Business Services, transports, converters & adapters.

· Interacted with Interface teams for bringing the consistency with the messages/XML’s exchanged between systems.

· Configured the applets, views, screens on UI.

· Configured the Drilldowns, picklists for navigation to various views/applets as per the business needs.

· Involved in Supporting & administering the Siebel environments with various tasks of Siebel Component administration, bouncing all components, running Genbscript, uploading the browser script files, Importing/Exporting Workflows on Dev/Production, running RCRs.

Technical Details :

· Developed the workflow, BT Pre-Process Interaction (Interactions Management) for processing the Interactions event-feed from ODM interface.

· This workflow is invoked by the Siebel server component when an inbound XML reached preconfigured IBM-MQ. The workflow has to verify the data content in the XML for Consumer CAK, Billing Account Number or Caller Number and insert the Interaction record in OneView. If there is no CAK in the XML, look for Billing Account Number & if it exists, get the CAK of the parent Account (Customer) for the Billing Account. If this also doesn’t exist, look for Caller Number to get the CAK of caller’s (contact’s) Customer. The obtained CAK is to be set as value for BTCustomerCAK tag. Then the generated XML doc is converted to Binary and is passed to another generic workflow ‘BT Inbound Interactions’. The workflow converts the XML Binary to the Integration Object Hierarchy, then is inserted into the database using ‘EAI Siebel Adapter’ BS.

· Designed & developed the various Operation, Condition, Service, Sub Process steps for the workflow.

· Configuring of Integration Object and its subcomponents.

· Configuration of Queues & Queue Managers for the subsystems of the component and taking the logs for the proper functionality.

· Performed administrative tasks of Siebel Server/Component administration, running Genbscript, bouncing components, Importing/Exporting Workflows on Dev/Production, running RCRs, Supporting Dev/Production teams.

· Close interaction with Design team for the better understanding of the requirements.

· Worked with Templates along with the required parameters like Communications Profile defined in SMTP server drivers.

· Worked on Non-template scenario for sending Emails on Outbound Communications Manager, by substituting template fields manually.

· Worked with EAI HTTP Transport for sending SMS, a request is passed to an external web application.

· Creating tasks to the components & examining the logs for the components to fix the problems with the Email/SMS requests.

· Worked with various converter methods for converting messages between XML & propertyset.

· Configured the picklists, pick applets for the required parameters (Contact, Customer, and Billing Account) that are added to a propertyset & built an XML using the propertyset.

· Worked on Integration with middleware’s like (IBM-MQSeries), where the XML is directly posted to local IBM-MQ queue. This is passed on to the remote MQ Queue & is picked by the AMDOCS system (interface).

· Communicated with AMDOCS team for the XML formats & the parameters for communications.

· Created views & form applets with the controls to select the Contact, Billing Account, Letter Template, Letter Parameters. So that the advisor can generate a Letter manually & initiate the letter request to BAL.

· Configured drilldown on the Type to navigate to Letter activity view after the Letter activity created against a Customer.

· Created the hierarchical picklists for selecting the Template Category & Template.

· Written eScripts for deleting the existing parameters (if any) if the Template is modified.

· Configured the hierarchy of LOV’s for Letter Template Category, Template & its Template parameters in LOV’s. Templates will vary based on the selected Category.

· Written server script to control the 2 button controls. ‘Send Letter’ button is enabled when the Letter Template is selected. ‘Generate Parameters’ button gets enabled if the selected template has the parameters.

· Designed & developed 2 test stubs/applets for the functionality of testing the Outbound Email/SMS/Letter functionality by various Service Assurance, Billing teams. This is used for KCI(Keep Customer Informed) and generic API calls

· I have created a simple Virtual Business Component that just holds the data values for various fields of the type of Communication. The field values are to be given using the relevant pick lists & pick applets.

· Used vigorous use of ‘Field Read Only Field’ user properties for all the control level validations. There are various combinations of user properties for Email/SMS/Callback/Letter types of communications.

· Configured pick applets for selecting the Type, Customer Name, Contact, Outcomes, Business Unit, Template details, Siebel Queue, etc needed for the Communication.

· Developed code for handling the VBC, for initializing & accepting parameters to pass them onto the API for the appropriate type of communication to the customer.

· Worked with CTI to import CTI user profiles onto the system to enable CTI toolbar for some set of users.

· Use of dynamic profile attributes for storing session-side data values.

· Code to restrict a user from navigating away from a view without selecting the data for Validation. The code for navigation is required in the corresponding event/method Application_Navigate () of the Application object based on the ActiveViewName ().

· Modified the CSS files for adjustment of layout of the application.

Environment: Siebel 7.5.3 & 7.8 Tools/Client, Oracle 9/10 on Win-2000 Prof & Win-XP Prof

Tech Mahindra Ltd. (Sept’02-Mar’03)

PROJECT : Developing Diameter Base Protocol Stack

ROLE : Software Engineer

The Diameter base protocol is advance features of RADIUS Protocol It provides an Authentication, Authorization and Accounting (AAA) framework for applications such as network access or IP mobility. Diameter is also intended to work in local Authentication, Authorization & Accounting and roaming situations. It specifies the message format, transport, and error reporting, accounting and security services to be used by all Diameter applications. The Diameter base application needs to be

supported by all Diameter implementations.

As a Team Member of the Mobile IP and Security Group was responsible for the follows

Designing and Implementing Security for Diameter Base Protocol Applications (DBAP) using IPsec with Digital Certificates and Lightweight Directory Access Protocol (LDAP).

Designing and Implementing C++ API for Diameter Stack.

Environment: IBM PC, RedHat Linux 7.2, C, and C++

India Comnet International (Feb’01-Feb’02)

PROJECT : LOCAL NUMBER PORTABILITY

ROLE : Software Engineer

This feature was implemented for Telephonic (Spain telecom service provider), by providing the operator to activate this number portability feature either through the switch based database or through IN.

As a Team Member of the ODA (Office Data Administration) Group was responsible for the follows

Feature Programmer.

Implementing the code changes in the switch relations that are the control file inputs in the call processing stage of Digit analysis and signaling.

Member of the code review team.

Unit testing the developed modules

Unit testing the features developed by peers in the cube.

Environment: Sun Ultra Sparc 5 workstation, Sun Solaris, SQUAL, C

Veteran Systems (Aug’98-Dec’99)

PROJECT : Employee Information

ROLE : Software Engineer

This system includes the Induction of Candidates, employee’s personal information systems, and accounts. Induction of candidates involves entry and sorting of applications in database, screening of applications, selecting candidates for Interview, and organizing online test for the candidates. It contains employee personal information such as date of joining attendance, project details and salary information (view).

As a Software Programmer was involved in developing the employee’s personal information forms.

Environment: IBM PC, Windows 95,Visual Basic 5.0, Oracle 8.0, and SQL Server 6.5

Image Compression and Decompression

Image processing is an alluring technology by which the inherent redundancy of the video signal is removed. Such process can reduce the cost of the transmission for commercial and space applications.

It has three modules namely DCT (DICRETE COSINE TRANSFORM) algorithm, Quantization (Quantization is concept of comprising the accuracy of the reconstructed image in exchange of increase compression), Coding (Error-free compression stage)

As a Team Member involved in implementing the DCT algorithm.

Environment: IBM PC, Windows 95, and C

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