Assistant Director
Resume:
Hospitality__________________________________________________________________________________________________________________________________________ Miesha Thomas
Redford MI, 48240
*********@*****.***
OBJECTIVE
To obtain long term employment with a company that has great growth potential and will allow me to prove my hardworking ability and contribute to the growth of the organization.
EXPERIENCE
Front Desk/ Night Auditor
Receive payment by cash, check, credit cards, vouchers, or automatic debits
Issue receipts, refunds, credits, or change due to customers
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Greet customers entering establishment
Maintain clean and orderly checkout areas
Establish or identify prices of rooms and services and tabulate bills using cash register
Resolve customer complaints
Answer customers’ questions, and provide information on procedures or policies
Housekeeping/ Floor Inspector
Clean building floors by sweeping, mopping, scrubbing or vacuuming them
Gather and empty trash
Service, clean, and supply restrooms
Clean and polish furniture and fixtures
Clean windows and mirrors using soapy water or other cleansers
Dust furniture, walls, machines, and equipment
Mix water and detergents in containers to prepare clean solutions, according to specifications
Assistant Director of Housekeeping
To assign rooms and different task to housekeepers and to make sure that the task are complete
Hear and resolve complaints from callers or customers
To train new staff on how we clean our rooms and show detail
To report all room repairs to the maintenance department
Make sure that all products are ordered and stocked up
To input all information concerning the guest rooms into computer to be rented out
Complete filing, copying and printing assignments as needed
EMPLOYMENT HISTORY
The Comfort Inn, Farmington Hills MI, Night Auditor 06/92-10/94
The Hampton Inn, Ann Arbor MI Floor Inspector 04/93-8/98
The Hilton Garden Inn, Romulus MI, Assistant Director of Housekeeping 01/99-10/99
REFERENCES AVAILABLE UPON REQUEST
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