Customer Service Manager

Rosalva G. Ramires

**** ********* ** *********** ** 933**-***-*** 5068 ***********@*********.***

Objective To obtain a position where I can take full advantage of my customer and sale skills. Thrilling to learn new things that will help me to continue succeeding.

Experience Student

August 2010-present Bakersfield College, Bakersfield Ca

Branch Account Manager

November 2007-August 2010 CitiFinancial, Bakersfield Ca

Generated consumer loans on a daily basis.

Enforced technical and analytical skills by collecting delinquent consumer and home loan accounts.

Operated a cash drawer.

Called current customers for solicitation purposes.

Responsible for the office if manager was not available.

Gained communication and interpersonal skills

Processed payments for the office monthly expenses.

Responded effectively to the demands of customers by starting the process of disability and unemployment insurance claims on their loan.

Account Executive

August 2005-July 2007 Countrywide Full Spectrum Lending Division , Bakersfield Ca

Responsible for generating home loans; purchases, refinance first and second mortgage, and home equity line of credit.

Contacted borrower from the beginning to the end of the loan process.

Visited the loan officers from the main Countrywide office twice a month to get new leads and generate more business.

Assistant Manager

April 1998-August 2005 CitiFinancial, Bakersfield Ca

Generated consumer and real estate loans.

Collected delinquent consumer and home loan accounts.

Responsible for the daily bank deposit.

In charged of the office if manager was not present.

Processed delinquency and production reports.

In charge of a cash drawer.

Customer Service Representative

April-1995- March 1998 Nations Credit, Bakersfield Ca

Generated consumer and real estate loans.

In charged of a cash drawer.

Collected delinquent consumer accounts.

Processed checks to retail stores.

Customer Service Representative

July 1993-April 1995 Serrano’s Furniture, Bakersfield Ca

In charged of a cash drawer

Took furniture sale contracts to different finance companies.

Ordered furniture for the store.

Responsible of the daily bank deposit.

Coordinated delivery schedules.

Education Highland High School

High School Diploma.

National Notary Association

Notary Public.

Nationwide Mortgage Licensing System (NMLS)

Mortgage Loan Originator License ( In process)

Bakersfield College

August 2010-Present

Accounting Associate in Arts Degree ( In Progress)

General Management Job Skills Certificate (In Progress)

Interests Continue to build good relationships with customers and coworkers. With appropriate training be able to move up to a higher position.

Computer Skills

References Microsoft Word, Excel, and Power Point.

References are available on request.

Contact this candidate