Customer Service Human Resources

RUBY INGRAM

***** **** ****** *****

Southfield, MI. 48075 **********@*********.*** 248-***-****

SUMMARY

Results-focused professional with experience managing business relations. Demonstrated ability to effectively coordinate special projects while supporting Human Resources and Banking Industry Executives. Proven track record of problem resolution and excellent customer service with ability to maintain a high level of confidentiality. Strong verbal and written communication skills.

PROFESSIONAL EXPERIENCE

TJ MAXX, SOUTHFIELD. MI 2010- PRESENT

PT. Customer Associate

Ensure exceptional customer service and sales satisfaction as a cashier. Also, weekly mark downs and help with merchandise received three times a week.

Unemployed from 2008 to 2010 – In school and collecting unemployment

Bank of America/LaSalle Bank, Troy, MI 2007-2008

OPERATIONS ASSOCIATE (2007-2008)

Processed, input and balanced reports on a daily basis also reviewed and processed documents to ensure information received was accurate.

• Reconciled statement rendering, MICR/Image, float, lockbox, ATM deposit

• Reviewed Trust Accounts, CD and Court Documents to ensure all document information was correct and signed in appropriate place

• Maintained internal operational and financial controls and ensured they met bank standards by checking daily totals to the computer report

HUMAN RESOURCES ADMINISTRATIVE ASSISTANT 2002-2006

Screened and directed incoming calls for Human Resources department staff as well as sorted and distributed incoming mail to HR staff members. Also scheduled interviews and performed other administrative duties as requested.

• Prepared and distributed weekly new-hire orientation list for all recruiters and training department.

• Offered employee assistance regarding payroll, benefits and other matters on a daily basis

• Aided tracking of over 2,000 yearly performance reviews ensuring accuracy and ease of use

• Assisted new candidates with resume entry on intranet site

Coached new hires in orientation process and making file folder and set up candidates for interview process over the phone .

• Reviews applications maintain resumes, conduct criminal background checks and new hire paperwork processing.

Entech Personnel Services, Troy, MI 2001-2002

HUMAN RESOURCES ADMINISTRATIVE ASSISTANT (on contract to LaSalle Bank)

Organized special events, travel arrangements, corporate agendas and itineraries for 7 managers.

• Coordinated and maintained weekly attendance and annual vacation records

• Managed job postings and interview scheduling

• Assisted Treasury department with daily calculation of savings bonds received

EDS-On Star, Troy, MI 2000-2001

CUSTOMER SERVICE REPRESENTATIVE

Processed enrollment applications for new customers.

• Consistently maintained above average call monitoring score

• Resolved technical questions from clients trained and mentored new hires

• Enhanced and maintained positive relationships with on-site clients

Comerica Bank, Livonia, MI 1986-2000

IMAGE BALANCER

Responsible for balancing and reconciling corporate documents daily.

• Worked with associates to meet crucial deposit and debit deadlines

• Reconciled and balanced corporate documents

• Processed checks and prepared transfers to other banking institutions

EDUCATION

Associate Degree

Henry Ford Community College, Dearborn, MI.

Graduation Date – December 2011

TECHNICAL SKILLS

Microsoft Word, Excel, PowerPoint and PeopleSoft

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