Customer Service Insurance

Kisha Ward

**** ********* ******* ****** *** F Norcross, GA 30092 954-***-**** ****.*****@*****.***

Objective

Spanish speaking professional seeking to obtain employment as Medical Insurance Biller and Coder.

Education

EVEREST INSTITUTE-NORCROSS, GA Medical Insurance Billing and Coding Diploma

MIRAMAR HIGH SCHOOL – MIRAMAR, FL General Studies Diploma

Skills

Bilingual in Spanish

ICD-9 / CPT Coding

Insurance Claims CMS1500

Benefits Administration Report Preparation

General Office Skills

Scheduling

10-Key Data Entry Multi Line Phone System

Medisoft /Patterson

HIPAA Certified

Employment History

SMILE DESIGN DENTAL – Duluth, GA

Medical Biller/Front Desk Agent January 2012- Present

Complete the benefits administration process to verify elegibility and coverage for patients.

Generate and review aging report in order to collect any dues to the practice.

Research and resolve EOB rejections, and other issues with outstanding accounts.

Confer with multiple insurance carriers to check the status of unpaid claims.

Prepare and sumbit claims for Medicaid and private insurance carriers.

Post and reconcile insurance payments; submitt, resubmitt claims and follow up on appeals.

Check patients in and verify all patient demographic information.

Schedule and confirm patient’s appointments.

Perform administrative tasks including, answering phones, filing, faxing and copying documents.

THE ACADEMY OF GOLDEN RULES. – Suwannee, GA

Teacher Assistant November 2011 – Feburary 2012

Provide extra assistance to students with special needs, such as non-English-speaking students.

Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.

Enforce administration policies and rules governing students.

Discuss assigned duties with classroom teachers to coordinate instructional efforts.

Observe students' performance, and record relevant data to assess progress.

COCONUT CREEK CASINO – Coconut Creek, FL

Cashier May 2008 – December 2010

Verified guest’s information in order to cash out tickets, cashed in chips and provided change.

Reconciled the window at the end of the shift and kept accurate records of transactions.

Completed transactions involving casino credit lines, credit card withdrawals and debit card withdrawals, and explained the possible reasons for declines to guests.

Assisted in the training of new employees.

TOYOTA OF HOLLYWOOD – Hollywood, FL

Receptionist November 2005 – February 2008

Answered a multi line switchboard to appropriately route customer service and sales oriented phone calls.

Provided customers with car services such as the disposition of temporary, permanent tags and also vehicles registrations.

Issued receipts and newly purchased vehicle invoices.

Received payments for routine car transactions, such as scheduled maintenance, repairs, oil changes and tunes ups

Sent out correspondence and notification advising customers of availability of products and services.

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