Customer Service Sales

Seairra Rose Olson

** **** *** #*~ Madeira Beach Florida

Cell: 727-***-****

Email: ***********@*****.***

PROFILE:

A dedicated self-starter with extensive guest relations experience, coupled with special training in superior client relations, T.i.P.S Certified food & alcoholic beverage serving experience and gaming license. Has Manager Experience and is looking to further maintain and develop comprehensive skills and to secure a challenging position in serving and guest relations.

Skills Skills

Customer service

Listening skills

Conflict resolution

Strong organizational skills

Creative problem solver

Energetic work attitude

Inventory control

Shipping and receiving

Credit card processing

Adaptability

Problem solver

Fast learner

Training development

Store maintenance

Top sales performer

Invoice processing

Core Strengths;

Customer Service

• Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

• Patent and loving caretaker

• Handled guest complaints, maintaining a positive dining experience for all restFinancial

• Compiled inventory lists and worked with vendors for product pricing and special orders.

• Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

• Cashier

• Achieved highest number of new credit accounts opened within 1-month period.

• Multi-tasking

• Cashiered with two cash registers at once in tandem to maximize customer flow.

• Conflict Resolution

• Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.

CUSTOMER SERVICE AND SALES QUALIFICATIONS:

• Proven ability to work effectively and collaborate with people of various ages and cultures, ability to adapt the style of communication to meet the needs of the audience

• Ability to prioritize tasks, effective use of times management skills, and focus on achieving results and developing skills and knowledge

• Successful sales experience in many different specialty store settings

• Knowledge of computerized registers, and various computer programs such as QuickBooks and other Microsoft programs.

• Dedicated self-starter with outgoing personality and motivation to exceed expectation

CUSTOMER SERVICE AND RETAIL EXPERIENCE:

Purple Haze Tobacco Store, Madeira Beach, FL

Sales Associate and Manager, November 2010 to September 2011

• Managed office environment, ensuring a welcoming and professional environment is maintained.

• Trained in new employees

• Made the schedule and wrote checks

• Ordered, priced and put out new items

• Have product knowledge and know all correct terminology

• Do inventory and if anything was missing, find out what happened to it, (Missing List)

• Ensured highest levels of client service resulting in increased productivity and sales while achieving store & personal sales goals

Dailey Grind Coffee House, Madeira Beach , FL

Barista and Manager, January 2011 to March 2011

• Making the Schedule and Writing checks

• Ordering the coffee beans and doing research to ensure the best brewed coffee

• Knowing how to make anything a customer wants, and knowing how to look it up

• Food Handling certified

• Talking to vendors and finding the best product for less

TREASURE ISLAND RESORT & CASINO, Red Wing, MN

Pass Port Clerk, June 2010 to October, 2010

• Made Guests Members and Membership cards

• T.iP.S. Certified server with gaming license.

• Provide prompt, customer-focused service to guests.

• Responsible for processing knowing everything that is going on in the casino and keeping guests up to date as well.

McDonald s, Brooklyn Park, MN

Back Booth , August 2006 to June 2010

• Responsible for customer service in multi-faceted environment, duties include taking orders, collecting money, problem-solving and providing answers to customer questions

• Providing fast, accurate and excellent customer service

Festival Foods, Brooklyn Park, MN

Curtsey, November 2006 to June 2007

• Responsible for bagging guests food in an orderly, timely fashion

• Retrieve and clean carts

• Clean up any messes, spills and or breaks

• Put away unwanted items it their original isle

• Be helpful and friendly to guests who need help

Child Care experience, Brooklyn Park, MN

January 2006 to November 2011

I have provided care for ages from less than one year old up to 12 years old.

• Certified in CPR and First aid

• Very patient and loving

• Making meals

• Providing fun and active activities that are age appropriate

• Ability to make bottles, clean, bathe and also anything else that the child needs.

Reference

Nancy Sathre, 763-***-****. Known for six years

Flowers by Voytek, St.Pete Beach, FL

December 1, 2011 to present

• Empty out water bucket

• Clean store

• Take orders / write out invoices

• Clean, water, keep up, flowers

• Take care of store, customers and Flowers

Elite Flowers, Brandenton FL

Ellen James, 941-***-****

• Take flower orders over the phone

• Write cards

• write out invoices

• Green center pieces and other future floral designs

• Take care of store, customers and Flowers

Dance Background:

1998-2003

Dance (hip hop, jazz, ballet)

Cheerleading (comp)

Educational Background;

2010 North Hennepin community College, Brooklyn Park MN, 55444

High School Diploma

Working on;

AA

Business

Beauty

English

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