Director

NICOLE M. BROOKSHIRE, MBA, BS MILWAUKEE, WI

Operations Enhancement Executive 414-***-****

BPI [business process improvement] solutions excellence *********@*****.***

EXECUTIVE PROFILE

CONTRIBUTION SUMMARY

Throughout career, undertook heavy-lifting roles with a consistent record of expectation

surpassing results.

2009-2015-Refined Milwaukee’s grants acquisition, monitoring, reporting and compliance

systems.

2001-2008-Increased annual underwriting volumes by millions to tens of millions.

OVERVIEW

Development expert for program management, professional services center operations, and

client-employee-government-public relations.

Hands-on leadership includes generating numerous process improvement solutions and transition

management policies and protocols.

In each mandate since 2001, played a leading role in the development of high productivity audit,

compliance and business development centers.

CAREER HISTORY

THE CITY OF MILWAUKEE 2009 - Present

COMMUNITY DEVELOPMENT GRANTS ADMINISTRATION

GRANTS COMPLIANCE MANAGER (SINCE JAN. 2013)

Summary: Oversees 30-40 projects annually. Administers annual budgets in the $10M-$16M range and

manages the Homeless/Shelter [H/S] division. Government relations expertise includes generating and

presenting reports to Mayor’s Office, State of Wisconsin and Department of Housing and Urban

Development [HUD] officials. Through a team of 3 supervisors and 2 assistants, direct 30-40 program

staff, managers and agency executives (non-municipal employees). Oversees grants administration,

compliance and auditing of key programs including Continuum of Care [CoC], Emergency Solutions Grant

[ESG], and Homeless Opportunities for People with Aids [HOPWA]. Coordinates multi-jurisdictional (city,

county, state, federal) parties with respect to ordinances and zoning on the administrative side, issue

resolution and policies on the tactical side, and regionalization on the strategic side. Advises four

jurisdictions on compliance, funding and auditing.

Achievement Highlights

OPERATIONS DEVELOPMENT--Set up the CoC including recruiting and developing its executive board and

workgroups. Promotes human services public education and led initiatives to enroll tens of thousands in

Obamacare. Key strategist for two major initiatives geared to ameliorating veteran and chronic

homelessness.

FINANCIAL PROCESS UPGRADING--Audited H/S projects; implemented ranking policy and negotiated financial

cuts on non-performing projects (FY 2012, FY 2013 and FY 2014); reallocated over $1M+ annually to

superior programs. Uncovered and oversaw correction of over a score of process anomalies. Uncovered

and ended fraud. Continually develops agency manager knowledge for financial and regulatory

compliance

COMMUNITY AND PUBLIC RELATIONS--Resource for media outlets; host 4-6 annual events; plan and organize an

annual citizen participation forum.

COMPLIANCE PROGRAM OFFICER (NOV. 2009-JAN. 2013)

Summary: Managed $40M-$45M annual budgets for seven Federal/State foreclosure and housing grant

initiatives (included NSP, CDBG, LIHTC) for the Wisconsin Southeast Region (4 municipalities). Led

NICOLE BROOKSHIRE, PAGE 2

audit-based policy improvements and served as financial oversight resource to numerous executives.

Supervised a team of 2 and matrix managed program managers functioning to oversee compliance and

finance functions for 58 individual programs. Monitored policies and legislation and transition-managed

compliance initiatives.

Achievement Highlights

OPERATION DEVELOPMENT--Established an electronic record keeping system. Upgraded oversight processes

for contracted services; improved fiscal and regulatory compliance through comprehensive audits and

continuous professional skills training.

COMMUNITY AND GOVERNMENT RELATIONS--Managing member of the Wisconsin Regional Housing Consortium.

Subject matter expert for HUD entitlement grants and Office of Management and Budget Financial

Management circulars. Functioned as regional advisor to city officials and Housing Committees.

MORTGAGE GUARANTY INSURANCE CORPORATION [MGIC], Milwaukee, WI 2001 - 2008

NATIONAL FIELD OPERATIONS ACCOUNT MANAGER/ QUALITY CONTROL AUDITOR II

Summary: Provided underwriting guidance to eight Field Offices, three Regional Processing Centers and

one off-shore global data center while managing contracted underwriting and mortgage insurance

processing and service centers for 23 major accounts (included Bank of America, Washington Mutual,

and GMAC). Led training of automated underwriting systems. Personally-led classrooms and webinars,

trained and coached 600-700 field staff.

Achievement Highlights

BUSINESS DEVELOPMENT--Increased volume from $3.7B to $5.1B in one year. Increased mortgage insurance

volumes from 13% to 33% in first quarter. Consistently achieved $100M monthly volumes. Gained

“outstanding” customer characterization feedback based on risk mitigation, strategic guidance and bulk

pricing analyses.

OPERATIONS--Provided fiscal and operation leadership direction to field operations and sales managers.

Implemented new national contract underwriting policies and procedures. Maximized business

efficiencies, increased productivity and account receivables.

CLIENT AND EMPLOYEE RELATIONS--Generated underwriter performance training materials and served as

model consultant and coach. Generated flowcharts and dashboards to ensure compliance integrity.

FINANCIAL PROCESS UPGRADING--Recouped $.5M in unpaid contract service fees. Improved billing through

automation and process consolidation to achieve record lows in delinquent A/R accounts.

PROFESSIONAL DEVELOPMENT

EDUCATION: Master of Business Administration (2008; accounting major; GPA: 3.8) and Bachelor of Science

(2006; business management major; GPA: 3.7), University of Phoenix.

ACCREDITATIONS: Project Management Certificate (2007).

PROFESSIONAL AND COMMUNITY AFFILIATIONS: National Association of Professional Women (NAPW). Member of

Institute of Real Estate Management (IREM). Member of National Black MBA Association. Make a

Difference Wisconsin Financial Literacy Instructor.

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