Process Improvement Consultant

NICOLE H. CAMPBELL, MBA, CSOX, CAMS

**** ***** ****** **** • Memphis, TN 38125 • 901-***-****• *************@*****.***

BUSINESS MANAGEMENT & PROCESS IMPROVEMENT CONTRACT CONSULTANT

Highly analytical and results-driven professional with extensive knowledge of project management principles, practices, techniques, and tools. Adept in analyzing complex issues, interpreting operational needs, and developing integrated, creative solutions. Offer stellar performance in examining and re-engineering operations and procedures, formulating policy, and developing / implementing strategies and procedures.

TECHNICAL SKILLS:

SAP, Oracle, SQL, UAT, HFM, Mercury Test Director, LMS, Sharepoint, Visio, Dashboard/Balanced Scorecard, Crystal Reports, Hyperion, Business Objects, Ariba, Cognos, Citrix

PROFESSIONAL CAREER EXPOSURES

Barclays Global Investors – San Francisco, CA 09/2008 to 11/2008

The largest corporate money manager in the world, with over £1.04 trillion (US$2.08 trillion) under management.

Anti-Money Laundering Business Analyst Lead

Develop and implement Anti-Money Laundering business processes including performing gap analysis, documenting and recommending procedures to adhere to Sarbanes Oxley segregation of duty/internal controls. Team member for technical specs for AML Compliance AIS alert system. Develop test plans, use cases, training materials, job aids and Control Self Assessments (CSA) for U.S. business offices with 2 month lead time.

Fedex - Memphis, TN 1/2008 to 09/2008

Leading transportation company with $32 billion in revenues and 275,000 employees.

Data Warehouse Business Lead

Created code tables for network configuration into new Data Warehouse / Teradata. Ensured proper system upgrade process for a more streamline, accurate, and effective reporting output. Facilitated testing and ensured successful go-live and post production support. Facilitate business requirements gathering, project coordination, and data mapping, coordinate user acceptance testing for multiple call center routing and reporting (Business Objects) upgrades. Wrote business requirements document and technical specs for IPCC, Rockwell, Cisco, and Avaya platforms and a new Call Quality Monitoring reporting system utilizing SOX , HR, and Legal control methods (IT internal controls, segregation of duty, management accountability, and privacy requirements).

PFIZER INC – Memphis, TN 11/2006 to 12/2007

Leading pharmaceutical company with $51 billion in revenues and 100,000 employees.

BPO Project Manager

Prepared Operations readiness for BPO transformation for Shared Services. Assisted in the facilitation of analysis sessions /workshops to define current business processes (as-is) and identified improvement and changes required (to-be) to successfully deliver identified efficiency improvements into Oracle ERP. Provided expertise to evaluate training effort, language requirements, and FTE requirements and present business case to Executives. Facilitate the construction of the BPO SLA, SOW, KPI, Language, Scanning & imaging techniques, communication tools, change management, and on/off boarding procedures. Managed remote 3rd party team members. Oversaw Change Management during outsourcing/off shoring transformation. Defined the Oracle Application landscape leveraging Segregation of Duty (Sox Compliance) knowledge and education as well as developing a Role Based Access Control (RBAC) System.

Key Contributions:

• Participated as a core team member in successful development of Oracle Role Based Access definitions to be leveraged globally.

• Developed BPO transformation on-boarding process to leverage for remaining transitioning markets.

• Developed policies and procedures and work instructions for Call Center and Language Support Center as well as the framework for BPO Oracle training process.

FIRST TENNESSEE BANK NATIONAL ASSOCIATION – Memphis, TN 04/2005 to 09/2006

One of the top 30 bank holding companies in the U.S. with $438 million in earnings and 13,000 employees.

Anti-Money Laundering Senior Business Analyst / Project Manager

Led strategic research, analysis and project management activities for Brokerage (including Insurance) Home Loans divisions. Defined project scope, manage resources and business objectives, and performed quality audits. Fostered framework methodology for project lifecycle including reviewing, planning, and implementing initiatives and auditing, monitoring, and evaluating the effectiveness of system regulatory compliance with the OCC / BSA. Responsible for BRS, technical specs, and use and test cases applicable to Brokerage and Home Loans AML (Prime/Searchspace) systems. Accountable for establishing internal control test plans using Test Director and Sharepoint, coordinate UAT, and evaluate test results to assist management in determining the effectiveness of the internal control environment.

Key Contributions:

• Initiated operational handoff of the Anti-Money Laundering (AML) compliance process for multiple business units, working jointly with production, planning, and technical personnel to ensure the successful launch.

• Championed the implementation of regulatory system for various business units in a reduced time frame, consistently leading team to meet or exceed numerous project deadlines.

• Provided session training to end-users.

CUMMINS ENGINE – Memphis, TN 09/2001 to 09/2004

A global power manufacturer and distributor with $9.9 billion in sales and 28,000 employees.

Project Accounting Manager

Managed reporting activity to track financial progress of special projects for a global leader in the design, manufacturing and distribution of engines and related technologies. Implemented internal control policies and procedures. Supported ISO 9000/9001 and Oracle Financials implementation. Authored Oracle Financials test scripts, executed testing, and enhancements.

Key Contributions:

• Steered Sarbanes-Oxley (SOX) compliance initiative in accordance with COSO framework, implementing and streamlining business processes, and performing gap analyses, utilizing Visio software for process flows. Developed, trained, and presented SOX compliance processes to management. Audited SOX cycles that were not included within assigned cycles.

• Increased reporting data accuracy by 99% over 45 days and reconstructed financial reporting for improved efficiency in Turbo Engine Division. Created methodology to reduce shipping costs resulting from high-priority orders.

• Developed and instituted approval matrix for purchasing and invoicing, expense reporting, and payroll disbursements in conjunction with supervising Indirect Accounts Payable. Led a team of six in the successful architecture and implementation of a purchase order system with only six months’ lead time.

• Devised tracking system to validate elimination of a $250,000 penalty, imposed by the company’s business service center, for errors associated with Direct Accounts Payable invoicing and receipts-matching system.

DOVER ELEVATOR (now ThyssenKrupp Elevator) – Horn Lake, MS 03/2000 to 07/2001

Elevator manufacturer and distributor sold to ThyssenKrupp Elevator in January 1999($1.5 billion in sales).

Accounting Manager

Oversaw balance sheet, cash flow, ledger, and accounts payable consolidation. Coordinated with regional controllers to compile and analyze monthly financials. Devised and implemented internal controls to improve balance sheet accuracy. Led decentralization of accounting functions due to sale of the company. SAP Implementation team member, implemented and maintained change documentation, followed-up on issues, and monitored/facilitated Hyperion Financials Implementation project. Analyzed requirements, mapping the requirements to HFM process and customized the system based on the requirements. Participated in requirement analysis workshops alongside IT project team. Business process walk through with key users to finalize scoping list understanding ‘As-Is’ business processes and prepare business blueprint for the ‘To-Be’ processes. Prepared business process documents, user manuals, master data manuals and customized guides.

Key Contributions:

• Promoted to Accounting Manager within 3 months of joining the company.

• Played key role in the successful balance sheet audit of more than 200 accounts with one-month lead time.

• Successfully decentralized accounting processes resulting from company buy out.

• Key team member in Hyperion Financial and Crystal Report writing reporting system implementation and testing.

ADDITIONAL CONSULTING EXPOSURES

• Project Manager - Global medical device company with $2.6 billion in sales and 8,500 employees

o SAP implementation support

o Process Documentation, Work Instructions

• Project Manager – Top residential and commercial services company with $3 billion in revenue

o Revenue Recognition (SOX compliance) project –AS400

• Accounting Manager - Multimillion dollar privately owned manufacturer and distributor

o JD Edwards

• Financial Consultant - Privately owned CPA firm

o Create ‘Business Need’ Case for Vendor Selection aid

EDUCATION & CERTIFICATIONS

MBA in Marketing (2006); MBA in Accounting (2004)

UNIVERSITY OF PHOENIX – Memphis, TN

BBA in Accounting (1998)

LEMOYNE OWEN COLLEGE – Memphis, TN

PROFESSIONAL CERTIFICATIONS AND AFFILIATIONS

• Certified Sarbanes Oxley (CSOX) Professional , SOX Institute • Certified Anti-Money Laundering Specialist (CAMS), ACAMS • Project Management Professional (PMP) 2009 Candidate , Project Management Institute (PMI) •

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