Manager Customer Service

Joseph Teja

Email: ********@*****.***

KEY QUALIFICATIONS:

16+ yrs management experience, bilingual-Fluent Spanish & Native English, managed up to 100+ employees, very multi-task oriented, very strong work ethic, familiar with most computer applications, two yrs formal Marketing & Management training in business college.

One year of on-air radio dj experience both in the US and in Costa Rica.

EDUCATION:

Business Management and Marketing, Davenport University, Holland, MI.

Hands-on management training in my current and past positions.

ACCOMPLISHMENTS:

Have been in a managerial position since 1993.

US Marine Corps.

EMPLOYMENT HISTORY:

February 2012-September 2012:

General Manager for Anamaya Resort and Retreat Center, Montezuma, CR.

At Anamaya Resort I have been responsible for implementing all structural bases. I have implemented Employee files, Employee handbooks, the Anamaya employee/managers/owners structural hierarchy and departmentalized the entire hotel. Upon arrival there was little to no structure, procedures or enforced regulations. I work between 10 and 14 hrs per day coordinating all aspects of the hotel and every facet of every department, delegating duties to the department heads and following up on their tasks throughout each day and week. I have frequent meetings with our In-House Accountant regarding the financials of payroll and the hotel operation as a whole. I am also the HR Director and do all the recruiting, hiring and letting go of employees. I work closely with the Maintenance Manager regarding all ongoing construction and maintenance projects in and around the hotel and the entire hotel property. I meet with the owners once a week to keep them informed of the day to day operations of the hotel. Finally I work very closely with my F&B Manager, Reservations Manager, Spa Manager, House Keeping Managers, and the Reception Dept. regarding all aspects of guest satisfaction and speak with each guest personally to ensure their needs are being met. 100% over 100% guest satisfaction has and always will be my staffs' goal, with the correct ongoing training and correct guidance from management.

January 2007- January 2012(open ended contract, always have a position there.):

Driver for Affordable Limousine, Grandville, MI.

Professional Driver all types and lengths of limousines, sedans to luxury party buses holding 55 people. I have a C-B CDL with air brakes and passengers endorsement. Clean driving record and MDOT certified.

January 2007- February 2009:

General Manager for S & Sol' Nightclub (discotheque) & Lounge, Holland, MI. 49424

Created and opened new nightclub from ground up. Formed the entire company from start to finish, with the owners.

I manage 65+ employees currently, two full bars, and all day to day

operations, from opening/closing to ordering and budget

management, P&L and website development and updates. Marketing and promotions. Quality control and 1 on 1 customer service with all the guests.

January 1996-January 2007

Owned and operated Apex Lawn Care & Landscape, Grand Rapids, MI. 49505

Personally developed entire customer base of my landscape company and had up to 20 employees. Quality control and growth were my main objectives. Our focus was full scale landscape projects (installs and tear-outs) as well as lawn and landscape maintenance.

PROFESSIONAL AFFILIATIONS:

Created and continue several professional relationships with many local businesses and their owners.

Member of Chamber of Commerce and BBB.

Among many other local affiliations in the community.

ADDITIONAL INFORMATION:

Below you will find a letter of reference from my previous employer, other solid references available upon request.

Additional Experience: 1992-current:

Other positions I have held in the Nightclub/bar/restaurant/hospitality industry are:

Dj, Entertainment Director, Server, Bartender, Assistant Manager, Front Desk, FOH and BOH kitchen experience, Director of Operations and General Manager.

February 13, 2009

To all concerned parties,

Joey Teja has been in my employ for almost two years. During this time he was instrumental in the development and implementation of launching a new nightclub in Holland, Michigan. His duties included coordinating construction of a two venue 8,000 square foot facility; providing the infrastructure to support the business (.i.e. telephone and utility service, permits, licenses and vendor contracts). He conducted employee interviews, made selections and fully trained over 100 people. Decorating choices and furnishings were selected by Joey as well as their competitive bidding and purchase.

Prior to our opening he designed and presented a full marketing plan including logos, advertisements and branding. He staffed and stocked the building and ran a successful 4 day opening sequence and gala celebration.

On an ongoing basis Joey supervised 45 employees, oversaw cash flow and payroll and adjusted the operation to run at its highest possible efficiency and profitability.

During his tenure as General Manager Joey made painstaking efforts to pay incredible attention to the important details of day-to-day operations. While his contemporaries would “lax” into a state of complacency, Joey was relentless in his pursuit of keeping a watchful eye on the extras and nuances that kept our business “fresh” and on the “cutting edge” of a very competitive industry.

Joey was so selfless in his work performance, he offered to step out of his well paying job in order to save the company the cost of his salary. I originally refused his offer, but later agreed, as I had learned that he had many exciting opportunities available to enhance his career.

Joey will be missed by our company, but I am proud of my decision to hire him to be the fundamental driver in the creation and operation of my successful nightclub.

Sincerely, Brett Flipse, Owner, S Nightclub

176 East Lakewood Boulevard Holland, MI. 49424

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