Customer Service Representative

Address: *** *. ******* **., **********, WI ***** • Phone: 262-***-**** • Email: **********@*****.***

Michael Prellwitz

Core Competencies

• 1 Emphasis on strong cost effective organizational skills

• 2 Detail Oriented and Analytical; Able to Accurately Identify, Assess and Solve

Problems. Strong Sense of Responsibility and Self-Motivation. Ability to Handle

Multiple Assignments in High Pressure Situations and Consistently Meet Tight

Deadlines or Schedules.

• 3 Strong Background in Color Separation and Reproduction, ICC Color Profiling, Color Proofing Technologies, Typography, Trapping and Layout.

• 4 Experienced with both Mac and PC Platforms, Multiple Software Programs

• 5 Strong Eye for Quality

• 6 Electronic Pre-Press, Digital Workflow, Automation and Desktop Technologies for Pre-Press, Lithograghic and Flexograghic Printing and Communications Companies.

Experience

08/09–Present InnoWare Menomonee Falls, WI

Digital Color Separation Technician

• Color separate digital files from design for various tableware components

• Trap and manage workflows in Esko's NexusEdit, adjust tonal curves in Symphony Calibrator, and check color separated and ripped files in Dot Spy software

• Check color separation accuracy with GMG proofer. Conduct color matching of GMG proof colors to e-board or supplied color target.

• Communicate daily with Design department and Manufacturing department regarding artwork questions, color separation strategies and changing press conditions

• Perform Inhouse Press Checks as required

10/98–02/09 Color Ink Sussex, WI

Electronic Pre-Press Operator

• Prepare Work for Sheetfed Lithographic Presses Using both Mac and PC Platforms

• Design Layouts, Typesetting, Scanning, Color Correction, and Archiving

• Assemble Pages in Signatures Using Adobe CS4, Ensuring Correct Creep and Spacing.

• Manipulate Photographs in Photoshop, Including Color Correcting, Cloning, Feathering,

Sharpening, Adding Blur or Noise and Making Paths

• Made Corrections to Customer Supplied PDF Files on Both Mac and PC

• Trained Personnel on Color Reproduction Theory, Prepress and Printing Technologies

• Test Color Separation and Automation Software before Purchasing, and Implement

New Technologies Into Current Workflow

• Setup Macintosh File Server for Desktop Production and to Prepare the Prepress

Department for Electronic Imposition.

• Inspect Color Advertisements Sent to the Paper to Make Sure it Meets Production Needs

and Work with Advertising Agencies to Flag Problem Files Received and Work with as a

Technical Consultant on Digital Workflows and Creation of Proper Files to Guarantee

Proper Reproduction.

• Design, Test, and Implement, Digital and Automate Workflows for the Advertising Production and Creative Service Departments and Fix any Problems that Arise.

8/1987–10/1998 Image Systems Menomonee Falls, WI

Electronic Pre-Press Operator and Scanner Operator

• Preflight Job to Ensure Quality in Digital Output.

• Trap Elements in Adobe Illustrator, QuarkXPress or Taiga system.

• Scan High-Resolution Photographs.

• Customer Service Representative.

• Color Proofer: Duties Included Preparing Color Proofs for Customers, Mixing PMS colors, and Working the Kodak Approval System.

• Archiving and Backing Up of System Using Retrospect.

Software, Equipment and Technical Knowledge

• Adept in Macintosh, PC, HTML, Unix

• Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Dreamweaver, Adobe Fireworks, Adobe Acrobat Enfocus, Pitstop, QuarkXPress, PageMaker, Macromedia FreeHand, Macromedia Fireworks, Microsoft Office

• Kodak Appoval System, Iris Realist, 3M MatchPrint, Epson, Nexus, DuPont Cromalin

Education

May,1986 MATC Milwaukee, WI

Graphic Arts / Associate Degree

Specialized in Electronic Prepress and Color Reproduction

May,1992 SCREEN Schumburg, IL

Color Separation and Color Theory

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