Customer Service Sales

**** ********* ******

Ellenwood, GA *****

Phone: 770-***-****

Email: **************@*****.***

Saporia Wilson

PROFESSIONAL OVERVIEW

Customer service oriented professional with strong management and leadership skills. Highly proficient clerical and administrative skills. Ability to work independently as well as in a team environment. Effective communication and accurate writing skills. Self-motivated with dynamic sales abilities to successfully meet and exceed established quotas developed by management.

EDUCATION

Associates of Arts Degree - Business Administration June 2012

Management Concentration - GPA: 3.17 Bauder College - Atlanta, GA

TECHNICAL SKILLS

Microsoft Word 2007 and 2010 Microsoft Outlook

Microsoft PowerPoint 2007 and 2010 Data Entry

Microsoft Access 2010 & Publisher 2007 Internet Savvy

RELEVANT COURSEWORK

Small Business Management Business Math

Computer Applications Sales and Consumer Motivation

Managerial Accounting Principles of Management

EMPLOYMENT HISTORY

Bagley Youth Development - College Park, GA April 2012 - June 2012

Intern

File evaluation folders for documents on youth participants based upon program.

Accurately enter 15-20 participant data info into Access database daily.

Prepare office documentation and distribute to appropriate contacts.

Manage incoming calls and provide key assistance to patrons

Complete outbound calls to group homes and agencies to increase partnerships within the community.

AMC Entertainment - Atlanta, GA November 2009 - April 2011

Crew Member

Greeted all guests in a friendly, helpful manner while providing fast and efficient service.

Utilized AMC software system to accurate render tickets requested by customers.

Knowledge of POS equipment to conduct credit/debit charges at the request of customers.

Completed reports to account for ticket sales within the box office.

McDonalds - Snellville, GA October 2007 - November 2009

Crew Trainer

Trained several new employees on required daily tasks and effective strategies to maintain customer retention.

Ensured all safety policies were properly implemented for both staff and customers.

Maintained balance cash drawers daily and provided stellar service to all customers, along with rectifying service issues.

Demonstrated team-player ability to successfully meet daily goals in a fast-paced environment.

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