President * General Manager

John S. Duncan

**** **. ****** ****** *-mail: cn1fog@r.postjobfree.com Residence: 604-***-****

Port Moody, BC, Canada Cell: 604-***-**** V3H 2G8 Fax: 778-***-****

President * General Manager

Accomplished professional and entrepreneur with more than 20 years experience in Management, Food and Beverage, Sales and Team Building. Demonstrable track record in increasing performance through dynamic leadership, strategic planning, process design and change management. Motivational management style with a record of building and retaining highly motivated teams.

Professional Strengths

Project Management Strategic Partnerships Strategic Planning

Entrepreneurial Leadership Change Management Training and Development

Key Account Management Revenue Enhancement Corporate Development

Reporting Systems Implementation Inventory Control/Purchasing Product Costing

EDUCATION/PROFESSIONAL DEVELOPMENT

University of Western Ontario – Honours Political Science – 1984

Export Plan Workshop - 2006

HACCP Coordinator’s Certificate – 2005

Front Line Leadership Course - 1992

Level Two Food Safe - 1991

Management Level “Serving It Right” – 1991

Residential Real Estate License (ON) - 1987

EXPERIENCE

PZAZZ FINE FOODS LTD. 2000 – 2010

President/Owner

Senior Executive responsible for establishing administrative and management operations and procedures for a natural foods manufacturer including staff recruitment, training, scheduling, inventory controls, product costing, operational standards and purchasing. Directed all sales and marketing initiatives including lead generation, trade advertising, trade shows, account development /management and pricing. Managed all classes of trade, including wholesale, retail and mass grocery, including H.Y Louie, Overwaitea Food Group, Choices Market and Capers. Developed and managed Brokerage and Distributor relationships including Sysco, GFS and Yen Bros.

 Negotiated and supervised the distribution and placement of products into several major western Canadian food retailers, resulting shelf space in over 100 grocery stores in British Columbia and Alberta.

 Negotiated a purchasing agreement that allowed the company to take advantage of fluctuating commodity prices that reduced product cost by 4%.

 Developed a contract manufacturing agreement with a restaurant group that resulted in a 25% increase in sales.

 Negotiated a supply agreement with a major BC restaurant chain that resulted in a 15% increase in sales.

 Researched and purchased production equipment that resulted in a 2% reduction in labour costs.

THE KEG RESTAURANTS LTD. 1991 - 2000

General Manager 1994 - 2000

Operations/Kitchen Manager 1993 - 1994

Bar Manager 1991 - 1993

Senior Manager ultimately responsible for the overall Operational and Financial performance of the restaurant. Leading by example, consistently built strong, cohesive teams. Interviewed, hired and directed completion of corporate training paths for new staff and managers. Guided new managers throughout their training and subsequent placement into their respective stores. Mentored Assistant Managers as they developed and took on new and increased responsibilities within the restaurant.

Operations/Kitchen Manager responsible for Operational and Financial performance of the Kitchen, including but not limited to, food quality, product storage, rotation, waste/spoilage reduction, inventory counts, purchasing and staff development. Interviewed, hired and directed completion of corporate training paths for new staff and managers. Mentored staff and new managers throughout their professional development.

Bar Manager responsible and accountable for the overall Operational and Financial performance of the Bar. Interviewed, hired and oversaw the completion of the corporate training paths for all new Bar Staff. Mentored new managers and staff throughout their development. Responsible for, but not limited to, inventory management, product rotation, waste/spillage reduction, inventory counts and purchasing.

 In two months, motivated a disillusioned staff in a poorly performing store into becoming a top 3 location in terms of both financial and operational benchmarks.

 Achieved five years of bonus, based on financial performance during six years as a General Manager.

 Held both the position of General Manager and Kitchen Manager during the busy Christmas season, during which time a monthly in-store sales record of $69,000.00 was set and all budgeted categories were beaten both in terms of dollars and percentages.

 Selected as a member of a corporate human resources screening team. Used a multi-stage interviewing process to successfully recruit both staff and management.

 Through group and individual training, reduced kitchen waste which lead to exceeding store’s budgeted profit by 2%.

 Motivated a long term, unhappy, under-productive employee to be responsible and successful. Resulted in improved kitchen morale, increased efficiency, reduced labour costs and negated the need for potentially expensive severance.

 Throughout my management career, consistently achieved or beat all budgeted responsibilities while never sacrificing product or performance quality.

CROWNLIFE PARTICIPaction Challenge 1991

Project Coordinator

Member of team that marketed, coordinated and produced various events across Canada promoting physical activity. Communities from coast to coast challenged one another to see which could motivate the highest number of their citizens to do something active on a specific calendar day.

 Liaisoned with the Office of the Premier of Ontario and the Offices of the Mayors of Etobicoke, Mississauga and Scarborough to organize, stage and coordinate special outings for each jurisdiction in support of the event.

 Created and produced themed promotion for radio, tv and print media participation prior to actual event, dramatically raising the public’s awareness of the event.

 Increased event registration by 20% over previous year.

 Sourced out and supervised the translation of promotional posters into four languages.

CENTURY 21 1987 – 1991

Residential Real Estate Specialist

Guided clients through all stages of the sale and purchase of residential real estate. Prospected for new business.

 Specialized in working with First Time Buyers and Sellers.

 Earned “Top Producer” honours on numerous occasions for monthly commissions in excess of $10,000.00.

BOARD AFFILIATIONS/COMMUNITY ACTIVITIES

Port Moody Minor Hockey Association – Facility Manager 2009 - Present

Port Moody Minor Lacrosse Association – Third Vice-President 2008 - Present

Minor Hockey Coach, Port Moody Minor Hockey Association 2004 - Present

Port Moody Old Timers Hockey Association 2007 - Present

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