Customer Service Management

Troy M. Turner

*** *. ******* **.

Fowler, IN *7944

765-***-****

cn0s8f@r.postjobfree.com

OBJECTIVE

Seeking the Manufacturing Group Leader position with Subaru of Indiana Automotive, Inc. that will utilize my management skills and knowledge to effectively lead and advise employees.

EDUCATION

Purdue University, School of Technology, West Lafayette, IN 47906

Bachelor of Science in Organizational Leadership & Supervision

Area of Concentration: Industrial Technology

Major GPA: 3.75/4.00 Cum. GPA: 3.49/4.00

Distinguished Student ~ Semester Honors and Dean’s List

(Fall 2005, Fall 2006, Fall 2007, Spring 2008, Fall 2008)

EXPERIENCE

Bulkmatic Transport Company April 2010-September 2010

Management Trainee

• Create all warehouse orders for TL and LTL freight

• Schedule and prepare bill of ladings for all plastic truckloads

• Manage all inventories at the Chicago warehouse

• Collaborate with warehouse employees on what duties to be completed

• Notify shippers and customers when products arrive and depart

Lafayette Terminal December 2009-April 2010

Assistant Terminal Leader

• Prepared bill of ladings when customers received their product

• Developed schedule of duties to be completed each day

• Transloaded liquid and dry material from railcars into trucks

• Conducted daily inventory inspections

• Accomplished in creating an inventory control sheet with more organized results

• Created an emergency action plan and job descriptions

Million Air May 2007-August 2007

Management Internship

• Developed and implemented a strategy to prevent the loss of jet fuel receipts

• Recorded flight reservations for customers when necessary

• Analyzed data and filed paperwork from previous flights

• Provided customer service on a daily basis

Holscher Products May 2005-January 2007

Production Laborer

• Removed steel from manufacturing line

• Added additional paint to areas when necessary on completed product

• Packaged and loaded finished products for shipment

CERTIFICATION/SKILLS

• OSHA Certified (30 Hours)

• Hazmat Certified (HM 126)

• Forklift Certified

• SAP Software

ACTIVITIES/HONORS

• Sigma Alpha Lambda National Leadership and Honors Org. Fall 2005

• Phi Eta Sigma National Honor Society- Purdue Chapter Spring 2006

• Alpha Lambda Delta National Academic Honor Society Spring 2006

• Live Nation Volunteer Promoter May 2009-Present

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