QA Engineer - Network Appliances (IDS/IPS): Tivoli

Anthony (Tone) Johnson

QA Engineer - Network Appliances: Tivoli

Email: ********@********.***

Summary:

A technical thinker with a creative mind whom can think in and out the box. My passions lie within a

mix of the technology combined with arts for which has lead me on this incredible journey of IT &

Computers (networking,network security (IPS/IDS), QA), Music (producing/writing), and Electronic Arts (visual graphics,

web development). I have never try to limit myself or my thinking and always strive to better my

technical and creative skill sets through my education (degrees and certifications), and creative

projects.

Specialties

IT/Computers: Computer Networking , Network Security Technology (IPS/IDS/IBM ISS Product suite),

Technical Support, Integration Software tester, Beta support technical lead, Problem solver, network

administration (LAN support & architecture),and Cisco networking devices (switching, routers,

firewalls), Black/white box testing, dynamic testing.

Experience:

QA Engineer - Network Appliances at IBM Tivoli Software

June 2010 - Present (1 year 3 months)

**Test the individual functions in a software product for correct implementation of specified

requirements and designing documents.

**Focuses on detecting defects within the functions, including errors in new code implementation as

well as errors in preexisting code within the function resulting from interaction with the new or

modified code.

**Ensured that the user functional requirements and specifications are met. Verified that each

business function operates according to the Detailed Requirements and the External and Internal

Design Documents. The following are some of the categories: Audit and Controls testing,

Conversion testing, Documentation & Procedures testing, Error Handling testing, Functions /

Requirements testing, Interface / Inter-system testing, Installation testing, Parallel testing,

Regression testing, Transaction Flow (Path) testing, Usability testing.

**Black box executed based testing on external specifications of functionality. The various triggers

(sub-categories of tests) which this includes are:

1.Coverage - running a single input through the code, with valid values

2.Variation - a single input but using extreme or invalid values

3.Sequencing - a test with multiple inputs, in a certain sequence (but not in parallel).

Validates the new features of an entire function or component, including its complete operation,

internal and external interfaces, limit conditions, messages, and so on.

2 recommendations available upon request

Escalation Engineer at IBM

October 2007 - June 2010 (2 years 9 months)

Provide escalation (Teir 3) support for Proventia Intrusion Prevention Appliance, Intrusion Detection

Appliance and Multifunction Security Appliance. These are custom Linux based appliances that

performs Firewall & VPN, Intrusion Prevention/Detection, Anti-Virus, Anti-Spam and Webfilter

functions at the network edge and network cores.

**Replicating and diagnosing issues in complex customer environments. These issues include:

Networking Infrastructure, Firewall, NAT & VPN connections, RADIUS configurations, IPS and AV

false positives/negatives, packet inspection, and proxy (HTTP, SMTP, FTP, POP) configurations.

**Managing critical customers during the design and implementation phase of projects to ensure

correct implementation and provide quick resolutions for any technical issues.

**Participate as a technical expert on conference calls with the sales team and customers for

complex issues.

**Participate in on-site visits to customer locations to resolve critical issues.

**Researching packet captures and evidence logs in order to diagnose complex network problems.

**Work directly with Engineering to replicate and identify issues that require code changes.

4 recommendations available upon request

Network Administrator (Contractor Part time position) at Booth Research Servcies

April 2008 - June 2009 (1 year 3 months)

Working 2 days a week on site I provided the following services for this company:

*Provided and referenced a solid foundation of processes for administering a network environment

on a day-to-day basis.

*Managed and provided operational support for various elements within the production environment

(hardware and software).

Senior Tech Support Analyst at IBM Internet Security Systems

September 2006 - October 2007 (1 year 2 months)

Provide senior level technical support the entire ISS product line for ISS Sales personnel, ISS

Partners, customers.

Provided proactive technical and business support to customer base.

Primary technical contact for sales personnel during normal business hours which involved

contacting both ISS sales personnel and customers to asses the situation, worked with the

customer, and resolved the problem or gathering all of the necessary information in order to

escalate the issue to engineering and development.

Technical Support analyst at IBM Internet Security Systems

February 2004 - September 2006 (2 years 8 months)

Provided technical support the ISS product line. These products included: Site Protector, Internet

Scanner, Proventia A, G, & M Series Appliances, and Network Sensor.

Work with customers to install, configure, and use ISS products in a variety of architectures.

Simulate complex customer problems to replicate issues and either resolve or escalate the issues

as necessary.

Communicating with management to facilitate a smooth transition of critical customer issues to

ensure full 24x7 support worldwide.

1 recommendation available upon request

Education:

Herzing University: Bachelor of Science, Computer Science with a concentration in Computer Networking and Security

Technology, 2004 - 2006

Herzing University: Associcates, Computer Network Technology, 2003 - 2004

American Intercontinental University: Associate, Visual Communications, 1997 - 1999

Honors and Awards:

Commencement speaker for graduating class of 2007

Academic Board planning member for the Computer Science Dept (Herzing University)

Interests:

Computers, Technology, Art(Graphic Design), music, health/fitness, sports, philosophy, traveling, food, learning, technology,

cars, movies, Anime, hiphop, music production, network security.

Anthony (Tone) Johnson

QA Engineer - Network Appliances: Tivoli

********@********.***

7 people have recommended Anthony (Tone)

"Tone has a great can-do attitude and an incredible work ethic. He came in to a new team and in a

very short time made himself the authority on several aspects of our product. He's a great

troubleshooter, a self-starter and is always interested in learning more and taking on more

responsibilities. I'd welcome the opportunity to work with him again."

Jeff Barber, Lead Software Architect / Engineer, IBM Internet Security Systems, worked with

Anthony (Tone) at IBM Tivoli Software

-----------------

"Tone is an invaluable asset to any team - he has a great attitude, is incredibly dedicated and

hard-working and is a pleasure to work with. One of the most admirable qualities of Tone is that if

there's something he doesn't know, he will put in a lot of extra effort to learn the technology so that

he can really work alongside the developer in solving a problem. Sometimes between developer

and QA groups there is a sense that QA engineers only identify problems and leave them to the

developers to fix, but Tone is one of those rare individuals who not only identifies problems but also

works to propose solutions."

David Merrill, Software Engineer, IBM Internet Security Systems, worked with Anthony (Tone)

at IBM Tivoli Software

-----------------

"Tone is a person with a multitude of talents. Having had the pleasure to work with him on a number

of technical issues I have also got to know him as a straight shooter who speaks his mind even if it

goes against the grain. This is an admirable trait these days when people often forget that their

unique perspective is warranted and often needed in order to further resolve complex equations.

Tone is and always will be a valuable asset to any company that would have him. I highly

recommend him!"

Brian Wong, IBM Tivoli Level 2 AVP Engineer, IBM Tivoli Software, worked with Anthony (Tone)

at Internet Security Systems

-----------------

"Anthony was always helpful when I needed to escalate technical issues to him. He also provided

valuable advice to technical problems, and he always have a positive attitude."

Carlos Aguilera, Technical Support Analyst, IBM, worked indirectly for Anthony (Tone) at

Internet Security Systems

-----------------

"Bottom line: Tone is a confident and competent Engineer with an excellent skill for solving complex

technical problems. His determination to succeed, dedication to clarity, and collaborative ability

make him the kind of person any business leader would benefit from having on his or her team."

Vonnie Hudson, CISSP, CCNP, Team Lead, IBM Internet Security Systems, worked with

Anthony (Tone) at Internet Security Systems

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"Anthony is an extremely detail-oriented worker, providing consistently excellent data regarding bug

issues. His incredibly thorough research and investigation into customer reported issues have

made him the 'go-to' guy for many of his colleagues when they need accurate and timely

responses. It's been an absolute pleasure calling Anthony a co-worker and friend over the past 5

years!"

Ryan Liles, QA Engineer, Network Appliances, IBM Internet Security Systems, worked with

Anthony (Tone) at IBM

-----------------

"Anthony has always posessed a strong thirst for knowledge. From day one I could see by his

tireless efforts to learn not only the details of his own position, but what would be required to take

the next steps in his professional development. He is an asset to any group in which he

participates, takes commitments seriously and makes them with care."

Jeanne Harris, Support Associate/Supervisor, Internet Security Systems, managed Anthony

(Tone) at Internet Security Systems

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