Customer Service Advocate

Kelsey E. Himes

**** * ** *** #***** Austin, Texas 78726 Contact number: 512-***-**** Email: cmo0l2@r.postjobfree.com

Objective

To acquire a position with opportunities for learning and growth, in an organization where advancement is based upon skills and contributions.

Relevant Skills & Experience

Highly organized and dedicated, with a positive attitude.

Recognized as a dependable and accountable employee.

Self-starter with the ability to handle multiple assignments under pressure.

Fast learner; quickly incorporates and implements new procedures.

Works well independently or as part of a team.

Flexible; able to adapt to any type of environment.

Adept at establishing rapport with people; known for being proactive and courteous with customers.

Possesses excellent written and oral communication skills.

Proficient in the use of Microsoft Word and Microsoft Excel.

Able to type with accuracy at 35+ wpm.

Education

Austin Community College 2008 - Present

Prairie View A & M University 2007 - 2008

Hendrickson High School 2003 - 2007

Employment History

Securamerica May 2010 - Present

Round Rock, Texas

I currently am a 3rd shift exterior patrol officer security officer. I patrol the entire Dell Round Rock campus watching for any potential dangers

Private Construction Company January 2009 - January 2010

Pflugerville, Texas

During my assignment, I handled all clerical work that may have been produced. Along with being the first contact of business for the company, I also set appointments for appraisals , ordered supplies, handled multi line telephone line, and bookkeeping. Also during my stay I was able to obtain a good knowledge in the use of Microsoft Excel.

Series Of Contractual Jobs February 2008 - January 2009

Austin, Texas

Apple, Inc November 2008 - January 2009

Online Sales Associate

I satisfied the needs of those calling in to purchase and inquire about iPods and their accessories. I also handled situations involving high quality customer service, such as:

Situations involving fraud review and credit card abuse.

Payment and shipment disputes.

Meeting the needs of angry customers.

Following company procedure for cold and dropped calls.

Affiliated Computer Services September 2008 - November 2008

Benefits Specialists

I was trained to enroll Safe-way (Randalls) employees in benefits provided to them by the company. It was also my duty to educate them on their Health & Welfare options.

DELL Computers February 2008 - April 2008

Live Voice Response

I was responsible for routing calls into the correct cue. I also dominated some customer service calls, when cues were full, such as:

Billing issues

DELL preferred accounts

New system orders

General inquiries and concerns

HEB Grocery June 2006 - June 2007

Cashier Checkout Provided excellent customer service, while checking customer out in a timely friendly manner.

Contact this candidate