Manager Customer Service
Resume:
Bridgette Wolbert
Pittsburgh Pa., 15205
Career Objective: To secure a challenging, permanent position with a progressive firm
that utilizes my skills, previous work experience, education and enthusiasm while further enhancing my capabilities.
Career Experience: Ophthalmology Coordinator
June 2007 to Present
I am in charge of the Glaucoma service I have 3 Doctors that I work closley with on a daily basis. Responsibilities included patient work ups which are checking patient’s visual; acuity, near and distance, tonometry, lensometry, confrontational fields, color plates, refractions, also using an auto refractor, stereo disc, and checking for abnormalities on the amsler grid. I am also able to do pacemetry, orbscan, and topography. Assisting with intervitrial injections, pulling up medications for the physicians and setting up laser procedures that are done in the office. I also get patients consented for their procedures. I schedule patient appointments for new, return and testing. I also scrub my schedules once a week to make sure that the patient is getting the correct testing that is needed by the physician I also srib for the Doctors when needed. I assist with checking the automated refill line and calling in prescriptions for patients. I also work closely with Retina and Neuro ophthalmology when they need my assistance. Also to perform other duties as assigned by Manager of Technicians
October 2005 to June 2007
Ophthalmic Technician: Responsibilities included patient work ups which are checking patient’s visual; acuity, near and distance, tonometry, lensometry, confrontational fields, color plates, refractions, also using an auto refractor, stereo disc, and checking for abnormalities on the amsler grid. I am also able to do pacemetry, orbscan, and topography. Assisting with intervitrial injections, pulling up medications for the physicians and setting up laser procedures that are done in the office. I also get patients consented for their procedures. Assist with checking the automated refill line and calling in prescriptions for patient’s working closely with Retina, Glaucoma, Cornea, Neuro and ocular plastics. Also to perform other duties as assigned by Manager of Technicians
February 2005 to October 2005
UPMC Eye Center, Pittsburgh, PA 15213
Ophthalmic assistant: Responsibilities included patient work ups which are checking patient’s visual; acuity, near and distance, tonometry, lensometry, confrontational fields, color plates, refractions, also using an auto refractor, stereo disc, and checking for abnormalities on the amsler grid. I am also able to do pacemetry, orbscan, and topography. Assist with checking the automated refill line and calling in prescriptions for patient’s working closely with Retina, Glaucoma, Cornea, Neuro and ocular plastics. Also to perform other duties as assigned by Manager of Technicians.
October 2003 to Febuary 2005
UPMC Eye Center, Pittsburgh, PA 15213
Patient Information Coordinator 2: Responsibilities include Coordinating and scheduling patients in the practice management system and disseminates support documentation. Interview and pre-register patients prior to the visit date. Input patient information into the computer to initiate a medical record and a bill. Obtain and update demographic, next of kin, and insurance information, including referrals/authorizations on all patients as needed. Verify insurance benefits with the appropriate carrier via on-line verification systems or telephone inquiries. Generate and complete all applicable forms and necessary communications. Obtain patient signatures on financial consents. Enter charges and validate completeness and inclusion of appropriate modifiers on fee slips. Collect and record patient payments at time of service. Manage referral and authorization denials for doctor’s office place of service. Also to perform other duties as assigned by Manager Registration and Scheduling.
October 2002 to October 2003
Magee Women’s Hospital, Pittsburgh, PA 15213
Office Clerk: Responsibilities includes distributing charts to proper
Doctors. Stamping the charts for the patients daily visits.
File charts and loose paperwork in the proper areas. Pull charts for personnel when requested. Purge files for long-term storage and create new charts for new patients. Complete special projects referred by management. Answer phones and direct the calls to the proper personnel.
July 2001 to Oct 2002
UPMC Home Medical, Pittsburgh, PA 15205
Chart Facilitator: Responsibilities include the distribution of all patient documentation to the file clerks. Maintain complete and organized records, retrieve information for audits, onsite surveys and other legal matters. Prepare and organize patient medical records for appropriate disposition after discharge. Responsible for the supervision of three file clerks. Correlate all documents that are purged and taken off site for underground storage. Support the receptionist position. Complete special projects referred by management.
June 2000 to July 2001
UPMC Home Medical, Pittsburgh, PA 15205
Data Entry 1: Responsibilities include the daily entry of all orders/paperwork as assigned. Work the open order edit reports. Assist with the review of all paperwork for completion of information required for clean claims. Work daily on establishing and meeting weekly and monthly goals/deadlines. Support the receptionist position. Oversee daily work in the file room and purging process.
December 1998 to June 2000
UPMC Home Medical, Pittsburgh, PA 15205
File Clerk: Responsible for the collection of charts and paperwork from the Customer Service area daily. File charts and loose paperwork in the proper areas. Pull charts for personnel when requested. Purge files for long term storage and create new charts for new patients. Complete special projects referred by management.
Education: Community College of Allegheny County
June 2002 – still attending
LaRoche College
September 1997 to April 1998
Canevin Catholic High School
High School Diploma, Graduated May 1997
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