Michele Collins
Tucson, AZ ****8
Phone: 520-***-****
Email: **********@*****.***
Objective
To find a multi-tasking position for which I can use my hard working/detail-oriented skills.
Qualifications/ Skills
- Excellent phone/switch board skills (10 lines).
- Extremely detail-oriented.
- Quick learn and able to pick up new tasks with ease.
- Well organized, which has allowed me prioritize and re-prioritize duties as needed.
- Outstanding customer services experience and key follow-through.
- Strong abilities to solve problems.
- Works well independently as well as with a team in any fast- paced environment.
- Natural leader and wise decision maker.
- Able to meet and exceed goals set in place and achieve the best results.
- Expert computer knowledge/experience in Windows, MS Word, Excel, Outlook, and Power point.
Relevant Experience/Work History:
Womens Integrative Medicine - Office Manager - February 2012 to Present
- Managed office operations as well as opened and closed office.
- Provider superior customer service to patients, checking them in, collecting/sorting proper paper work and collecting payments for their visits.
- Responsible for all patient insurance eligibility and verifications.
- Managed office staff, managed hours, calculated payroll (bi-weekly).
- Answered phones, scheduled patient appointments
- Scheduled all inpatient and outpatient surgeries at local hospitals.
- Managed payment and insurance payment logs (daily).
- Balanced the cash drawers.
- Handled patient billing inquiries.
- Arranged client meetings with the doctor.
- Scheduled maintenence/service calls to the office.
- Ordered office/lab/room supplies as well as, organized supplies in their appropriate places.
- Ran daily lab check to make sure specimens were prepared properly for lab currier pick-up, also checked lab equipment and made sure everything has been cleaned and put away at the end of the day.
- Sorted and paid office bills, sorted bills for bookeeper.
- Checked faxes and pulled patient files for doctor's review.
- Provided customer calls to patient's on their lab results.
Integrated Health Management Services - Administrative Assistant - July 2009 to January 2012
- Responsible for supporting the Regional Director and office manager at an executive level.
- Eligibility Analysis (screen for AHCCCS applications)(application follow-up).
- Timely processing and follow-through for all hospital/office system updates.
- Communications for all on-site as well as off-site office members.
- Strong abilities when working with excel spreadsheets(works with on daily, weekly, & monthly basis).
- Front desk responsibilities/ scheduler.
- Proficient in all aspects of MS Office, scheduling and calendaring.
- Managing office supply orders (for multiple offices) that are crucial for offices operations.
- Organizes new hire paperwork and schedules interviews for management.
- Payment posting (billing/coding).
- Prepares monthly meeting reports for client meetings.
- Skip tracing.
- Federal express/UPS.
- Inbound calls (8 lines) and providing excellent customer service.
- Created and independently works reports on a daily, weekly, and monthly basis.
- Sorting/distributing mail, return mail.
- Birth record follow-up.
- Attend meetings in order to record minutes.
- Compile, transcribe, and distribute minutes of meetings.
- Conducts special projects and other tasks at a moments notice.
American Honda Financial Services - Customer Service Representative -
October 2005 to June 2009:
- Possess superior communication skills, both written and verbal.
- Ability to manage inbound and make outbound calls when needing to.
- Excellent hard and soft phone skills.
- Gained knowledge and experience in presenting monthly numbers reports to the entire office or department using power point.
- Processed payments and managed customer complaints both in person and over the phone.
- Accomplished record objectives set by management team.
- Completed data entry functions and processed loan contracts.
- Independently operated the main switchboard (10 lines).
- Completed fraud verifications as well as employee and degree verifications.
- Daily excel logs/spreadsheets also sorting through return mail as a daily function.
- Daily federal express.
- Front desk responsibilities including greeting and signing in visitors.
- Attend meetings in order to record minutes.
- Compile, transcribe, and distribute minutes of meetings.
- Participated in a customer satisfaction committee, researching customer surveys and better ways to satisfy all of the customer's needs and expectations.
Paige Personnel Services Agency - Data entry representative - Oct. 2004 - Hired into American Honda Finance Oct. 2005:
- Operated daily data entry functions frequently using my strong organizing abilities .
- Completed monthly titles dispatch report.
- Upheld mail room daily functions such as sorting/distributing mail and return mail.
- Pull, organize, and distribute customer files daily.
- Worked with windows and Microsoft word, excel and power point.
- Responsible for answering phones and assisting customers.
Education
Sahuaro High School : Started :1998 - Graduated: 2002
Special Recognitions
- April 2010 Employee of the Month (Integrated Health Management Services)
- F.R.E.D award for going above and beyond- September 2010 (Integrated Health Management Services)
Other Volunteer Experience
- 2000 AIDS WALK
- Alter service coordinator for St. Pius X Church
- Soup kitchen volunteer in 1997
- Teacher's aide for children's catholic school 1998-1999
- Volunteered over the summer of 1999 for St. Pius X Church children's summer activity camp
- Team member for the Customer Service Index team (Honda Financial Services)
- Organized and participated in Food Drive 10/2009- 12/2009
(with the Southern Arizona Community Food Bank)
- Organized and participated in an office team for the AIDS WALK 2010 (October 17th, 2010)
- Organized and participated in Food Drive 10-1-2010 to 1-1-2011
References Available Upon Request
Marie Finney: Phone- 520-***-****
Kristen Pickett-Bauer: Phone 847-***-****
Randy Borquez: 520-***-****