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Customer Service Manager

Location:
Tucson, AZ, 85748
Salary:
38000/yr
Posted:
April 19, 2012

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Resume:

Michele Collins

**** * ****** **

Tucson, AZ ****8

Phone: 520-***-****

Email: **********@*****.***

Objective

To find a multi-tasking position for which I can use my hard working/detail-oriented skills.

Qualifications/ Skills

- Excellent phone/switch board skills (10 lines).

- Extremely detail-oriented.

- Quick learn and able to pick up new tasks with ease.

- Well organized, which has allowed me prioritize and re-prioritize duties as needed.

- Outstanding customer services experience and key follow-through.

- Strong abilities to solve problems.

- Works well independently as well as with a team in any fast- paced environment.

- Natural leader and wise decision maker.

- Able to meet and exceed goals set in place and achieve the best results.

- Expert computer knowledge/experience in Windows, MS Word, Excel, Outlook, and Power point.

Relevant Experience/Work History:

Womens Integrative Medicine - Office Manager - February 2012 to Present

- Managed office operations as well as opened and closed office.

- Provider superior customer service to patients, checking them in, collecting/sorting proper paper work and collecting payments for their visits.

- Responsible for all patient insurance eligibility and verifications.

- Managed office staff, managed hours, calculated payroll (bi-weekly).

- Answered phones, scheduled patient appointments

- Scheduled all inpatient and outpatient surgeries at local hospitals.

- Managed payment and insurance payment logs (daily).

- Balanced the cash drawers.

- Handled patient billing inquiries.

- Arranged client meetings with the doctor.

- Scheduled maintenence/service calls to the office.

- Ordered office/lab/room supplies as well as, organized supplies in their appropriate places.

- Ran daily lab check to make sure specimens were prepared properly for lab currier pick-up, also checked lab equipment and made sure everything has been cleaned and put away at the end of the day.

- Sorted and paid office bills, sorted bills for bookeeper.

- Checked faxes and pulled patient files for doctor's review.

- Provided customer calls to patient's on their lab results.

Integrated Health Management Services - Administrative Assistant - July 2009 to January 2012

- Responsible for supporting the Regional Director and office manager at an executive level.

- Eligibility Analysis (screen for AHCCCS applications)(application follow-up).

- Timely processing and follow-through for all hospital/office system updates.

- Communications for all on-site as well as off-site office members.

- Strong abilities when working with excel spreadsheets(works with on daily, weekly, & monthly basis).

- Front desk responsibilities/ scheduler.

- Proficient in all aspects of MS Office, scheduling and calendaring.

- Managing office supply orders (for multiple offices) that are crucial for offices operations.

- Organizes new hire paperwork and schedules interviews for management.

- Payment posting (billing/coding).

- Prepares monthly meeting reports for client meetings.

- Skip tracing.

- Federal express/UPS.

- Inbound calls (8 lines) and providing excellent customer service.

- Created and independently works reports on a daily, weekly, and monthly basis.

- Sorting/distributing mail, return mail.

- Birth record follow-up.

- Attend meetings in order to record minutes.

- Compile, transcribe, and distribute minutes of meetings.

- Conducts special projects and other tasks at a moments notice.

American Honda Financial Services - Customer Service Representative -

October 2005 to June 2009:

- Possess superior communication skills, both written and verbal.

- Ability to manage inbound and make outbound calls when needing to.

- Excellent hard and soft phone skills.

- Gained knowledge and experience in presenting monthly numbers reports to the entire office or department using power point.

- Processed payments and managed customer complaints both in person and over the phone.

- Accomplished record objectives set by management team.

- Completed data entry functions and processed loan contracts.

- Independently operated the main switchboard (10 lines).

- Completed fraud verifications as well as employee and degree verifications.

- Daily excel logs/spreadsheets also sorting through return mail as a daily function.

- Daily federal express.

- Front desk responsibilities including greeting and signing in visitors.

- Attend meetings in order to record minutes.

- Compile, transcribe, and distribute minutes of meetings.

- Participated in a customer satisfaction committee, researching customer surveys and better ways to satisfy all of the customer's needs and expectations.

Paige Personnel Services Agency - Data entry representative - Oct. 2004 - Hired into American Honda Finance Oct. 2005:

- Operated daily data entry functions frequently using my strong organizing abilities .

- Completed monthly titles dispatch report.

- Upheld mail room daily functions such as sorting/distributing mail and return mail.

- Pull, organize, and distribute customer files daily.

- Worked with windows and Microsoft word, excel and power point.

- Responsible for answering phones and assisting customers.

Education

Sahuaro High School : Started :1998 - Graduated: 2002

Special Recognitions

- April 2010 Employee of the Month (Integrated Health Management Services)

- F.R.E.D award for going above and beyond- September 2010 (Integrated Health Management Services)

Other Volunteer Experience

- 2000 AIDS WALK

- Alter service coordinator for St. Pius X Church

- Soup kitchen volunteer in 1997

- Teacher's aide for children's catholic school 1998-1999

- Volunteered over the summer of 1999 for St. Pius X Church children's summer activity camp

- Team member for the Customer Service Index team (Honda Financial Services)

- Organized and participated in Food Drive 10/2009- 12/2009

(with the Southern Arizona Community Food Bank)

- Organized and participated in an office team for the AIDS WALK 2010 (October 17th, 2010)

- Organized and participated in Food Drive 10-1-2010 to 1-1-2011

References Available Upon Request

Marie Finney: Phone- 520-***-****

Kristen Pickett-Bauer: Phone 847-***-****

Randy Borquez: 520-***-****



Contact this candidate