Manager Training

Eric Althaus

*** ***** *** **

Andover, MN *****

***********@*****.***

763-***-**** mobile

763-***-**** home

Objective

Sr. Computer Operator (Data Center - 10 years) with additional background as Production Support Analyst (6 years), Batch Scheduling/Processing, and Web Technologies, seeking full time position within a fast-paced production service environment. Goal oriented team player with proven track record of training/supervising others, working independently/remotely, trouble shooting, being on-call, and leading projects within the scope of production support, data center, and operations environments.

Experience

SHPS

605 North Highway 169

Suite 500

Minneapolis, MN 55441

July 2004 through June 2010

Production Support Analyst

Create new, and update existing processes in the dev db environment, test in test environment, and finally promote to prod database. Setup process flow chaining. Execute, schedule, and monitor production processes and applications in accordance with the production schedule, as well as SAS and HIPAA compliance. Repair failed processes (scripts, executable methods, database setups, etc.). Setup secured client SFTP accounts (internal/external) for file transfers. Create, add, edit, and maintain public and private client encryption keys (PGP, GPG, ASCII) for secure file transfers (including transfers to many Fortune 500 companies). Test and provide input for in-house developed tools and applications. Assist in Change Control situations. Provide training and procedural documentation to internal employees, including locations around the world.

Experience included working with UNIX, Perl, SQL, Windows NT, 2000/Vista/XP, TeamTrack request tracking software, Footprints support request tracking software, and many in-house developed applications. Company provided laptop for after hours and remote support.

Navitaire

901 Marquette Suite 1600

Minneapolis, MN 55402

January 2003 through April 2004

Sr Computer Operator

Responsibilities included operating multiple CPUs and associated peripheral devices in an online, multi-programming mode with the focus on quality service delivery. Scheduling, monitoring, and running batch jobs within a global UNIX environment, as well as monitor, detect, and assist in diagnosis, solutions, and documentation of operational problems in a timely and accurate manner. Also provided first level support for internal production support team.

Experience included working with UNIX, SAS, Solaris, SUN, Windows, MS Exchange, databases, Peoplesoft, Remedy, and more.

Webmaster – Navitaire Operations Website (Intranet)

Responsibilities included planning and implementing web site projects, and determining scopes. Creating and designing web graphics, compiling data, statistics, and everything involved with Information Architecture for web output. Skills: UNIX, HTML, DHTML, CSS, SSL, JavaScript, Flash, Swish, Director, Lingo, Dream Weaver, FrontPage, Visio, Image Composer, Photoshop, and KAI applications.

Projects:

Developing, designing, and maintaining the Operations Intranet website. This site implemented and consolidated the necessary tools for the Operations staff to execute their daily deliverables and SLA's (SOP manuals, currency conversions, client links, etc.)

GE Capital Fleet Services

1 Capital Drive

Eden Prairie, MN 55344

August 1997 through December 2002

*Also served as contractor from June 1992 through October 1996

Computer Operator

Responsibilities included operating, monitoring, and routinely maintaining computer equipment and peripherals. Working with large-scale mainframe and mid-range operations. Server maintenance. Loading tapes, forms, and paper into peripherals, maintaining tape library and distribution warehouse. Batch Scheduling and Processing of mainframe jobs, creating and printing accounts payable vouchers, generating dispatch reports, and world-wide customer billing. Provided backup assistance for GECFS Help Desk.

Daily usage of IBM 3090, AS400, SUN, and Honeywell mainframes. UNIX and NT environments. APPWORX and CA7 scheduling clients. Q-View Pro, Print-Q Manager, and Oracle applications. Windows operating systems. And high speed, roll fed Delphax and Xerox page printers, cut-sheet postscript IBM, Pitney Bowes, and QMS brand printers, and IBM 4125 continuous form printer.

Other experience includes working with CA1, CA7, CA11, JCL, JES, JES2, Autosys, FTP, Novell, MS Exchange, MVS, TSO, TMS, IDMS, GEMS, Oracle Financials, and others.

Webmaster – GECFS North American Computer Operations (Intranet)

Responsibilities included planning and implementing website projects, and determining scopes. Creating and designing web graphics, compiling data, statistics, and everything involved with Information Architecture for web output. Skills: UNIX, HTML, DHTML, CSS, SSL, JavaScript, Flash, Swish, Director, Lingo, Dream Weaver, FrontPage, Visio, Image Composer, Photoshop, and KAI applications.

Education

Blaine High School

Blaine, MN

GPA 3.4 (graduated 1989)

Training

SHPS

Perl, UNIX, Encryption Technologies, HIPAA, in-house applications, and more.

Euler Training Center

UNIX – Fundamentals

UNIX – Shell Programming

GE Capital

CBT courses

C++, Javascript, XML, Visual Basic, UNIX shell, e-Commerce, HTML, networks, LAN/WAN, web security, and many more.

6 Sigma Certification

E-Commerce Training

Delphax / Xerox Printing Technologies

Electron Beam Imaging Systems Operator Certification.

CIW (Certified Internet Webmaster)*

*Currently studying for Master CIW Site Administrator certification. Future studies will include Web Development.

Career Goals

To utilize my skills and experience in production support, computer operations, and my creativity in web design/information architecture to help create and maintain a production service environment geared toward the current and future needs of my employer. In 3-5 years, I see myself migrating toward either a web development or team lead/management role within a company.

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