Project Manager Quality

Reshma Thakkar

Email: *********@*****.***

Contact: 732-***-****

Summary

• 6 years of experience as a Software Quality Assurance Tester with Manual and Automation Testing of Web based and client server applications.

• Extensive knowledge and understanding of all the phases of SDLC, strong understanding of testing methodologies and testing processes.

• Experience with Mercury Quality Center for developing the Test Plans, Test Cases, Test Scripts based on user requirements specification (URS) and system requirements documents.

• Extensively used Mercury Quality Center to log, track and report the system defects.

• Experience with QTP for creating and executing automated test scripts for Functional and Regression testing.

• Extensive experience in System Integration, User Acceptance, Performance, User Interface, Back end, Black Box, Functional and Regression testing.

• Perform data validation and back end testing using SQL queries.

• Good understanding of Relational Database Management Systems (RDBMS).

• Strong Team player and contribute towards the team goals.

• Detail oriented with ability to prioritize and handle multiple tasks in a fast paced environment.

• Ability to plan and manage own work and quickly adapt to new processes.

• Self-motivated and have the ability to work independently and as part of a team.

Education

Masters in Business Administration, New York Institute of Technology, NY

Technical Competencies

Methodologies SDLC, STLC, Agile, Waterfall

Testing Tools Quality Center v8.2, v9.0 & 9.2, Test Director, QTP v9.0, Team Track, JIRA

Documentation MS Word, Excel, PowerPoint

Databases MS Access, MS SQL, Oracle

Operating System MS Windows Vista/2000/NT/XP, UNIX

Citigroup, Jersey City Oct 2010- Current

QA Tester/Analyst

CITI Join Venture (JV) Program Delivery.

CITI (Smith Barney) and Morgan Stanley’s Joint Venture will combine Morgan Stanley’s Wealth Management unit with CITI (Smith Barney) brokerage division. As part of this project Smith Barney’s client accounts are being migrated to Morgan Stanley.

Responsibilities:

• As a QA Tester , work closely with the Program QA Leadership Team working on the Morgan Stanley Smith Barney joint venture (JV), and Citi -Pershing conversion.

• Understand the Business requirements and develop the Test Plans, Test Cases and Test Scripts using Quality Center.

• Used Quality Center for logging, tracking and generating the defect reports.

• Used QTP for developing the automated test scripts for GUI, functional and regression testing.

• Perform System Integration, Functional, Compatibility, GUI, UAT and Regression Testing for various releases throughout the project.

• Responsible for preparing the meeting minutes for MSSB and forward the same to the Project Manager.

• Develop the process document for generating the comparison reports for MSSB and review the same with all people involved in the Test.

• Develop the process document for updating the Runbook on the Day of Execution.

• Analyze the Pershing and MSSB data files and responsible for generating the reports for missing information in the Runbook and File Inventory using the Pivot Tables.

• Participate in command centre meetings, support the defect management process and contact people for updates internally within CITI and with external party’s i.e.Pershing and MSSB.

• Work closely with the Business and Technology teams regarding MSSB and Pershing Runbook activities and statistics gathering.

Environment: Quality Center, QTP, VBScript, HTML, XML, Windows XP, .NET,

Oracle 10g, Mainframe, MS Office 2007.

Thomson Reuters, NY April 2010- Aug 2010

QA Tester/Analyst

Thomson Reuters Presentation Link for Microsoft PowerPoint® is designed to facilitate pitch book creation by allowing you to build style and update presentation quality charts directly in PowerPoint. The charts are powered by Thomson Reuter’s world class pricing, estimates and fundamentals content covering over 37,000 public companies. With Thomson Reuters Deal Analytics - Presentation Link, you will be able to create, manage and customize updateable charts in your pitch book throughout the life cycle of a deal.

Responsibilities:

• Understand the Business requirements and develop the Test Plans, Test Cases and Test scripts.

• Responsible for creating and executing the Test Cases and Test Scripts in Quality Center.

• Responsible for generating the automated Test Scripts in QTP for Functional and Regression testing

• Performed Data Driven Testing using QTP for testing the application for multiple sets of data.

• Developed Requirements Traceability Matrix (RTM) to trace each software requirement to test case.

• Responsible for tracking and logging the defect to the Defect tracking tool.

• Performed Black Box Testing from end user's perspective.

• Involved in Verification of data to check if the tables in the database are populated with the required data.

• Performed Screen Navigation Test to ensure that the links are established as per the documentation provided.

• Work closely with the Test Lead, Business Analyst and Developers to resolve test related issues.

• Communicate and Coordinate with various teams/groups to accomplish team goals.

Environment: Quality Center 9.2, QTP, Java, JSP, HTML, XML, MS Office 2003, MS

Office 2007, Windows XP/7/Vista.

Ace Insurance, PA Nov 2007- Feb 2010

QA Tester/Analyst

ACE INA provides insurance and reinsurance for a diverse group of clients around the world. It offers a broad array of sophisticated property, casualty, accident & health, and financial products, and risk management services to corporate and consumer clients across the U.S.

Ace Puerto Rico is required to report certain products lines and business to ISO, an external agency. This process is currently carried out through the ACE USA external reporting process, which requires much manual re-keying of data. This process is both time-consuming and liable to accuracy and quality issues, therefore savings with both time and resources can be achieved with this implementation.

Responsibilities:

• Responsible for entire System, Integration, Function, Regression and UAT Testing.

• Plan and lead the meetings, coordinate with UK and Puerto Rico teams for various test related activities.

• Write detailed Test Cases, Test Script, and Test Scenarios and execute the same.

• Build the Test Data based on the business requirements

• Responsible for updating the Test Summary Document, Test Cases, Test Scripts and defect log after each test cycle is executed.

• Develop Requirements Traceability Matrix to trace each business requirement to the Test Cases

• Responsible for analyzing the Test results, generate the Test reports and communicate the Test results to the entire team i.e. USA, UK and Puerto Rico

• Co-ordinate with the ETL Developers in USA for Test execution activities, communicate with the business clients.

• Analyze and validate the Extract files, ETL data files and the Mainframe files for Data accuracy.

• Perform SQL queries to verify the back end data.

• Responsible for submitting the weekly status report for the activities performed.

• Detail oriented with ability to prioritize and handle multiple tasks in a fast paced environment.

• Ability to plan and manage own work and quickly adapt to new processes.

• Self-motivated, detail-oriented and have the ability to work well independently and as a pert of a team.

Environment: MS SQL, UNIX, Informatica Power Center 8.1.1, MS Office, Quality Center v9.2.

A.G. Edwards, MO Dec 2006-Oct 2007

QA Tester

A.G. Edwards, Inc. and its wholly owned subsidiaries operate as a securities broker-dealer in the United States which provides Financial Products and Services to individual, corporate, governmental, municipal, and institutional clients.

The EDW for Branches project replaces the existing Online Production Profiles (OLPP) by providing a more efficient means to add additional content and functionality and by streamlining the system support process.

Responsibilities:

• Perform Manual and Automation testing for the software application.

• Create Test Plans and Test Cases to cover the overall functionality of the application.

• Used Quality Center to build the Test Cases, track the defects and build the defect reports.

• Develop automated test scripts from manual test cases using QTP.

• Used QTP to build the test scripts for GUI, functional and regression testing.

• Report the defects in timely manner and log the same into defect tracking tool.

• Involved in gathering and analysis of Data requirements for various modules.

• Prepare the Test Data (Input files) for interpreting Positive, Negative and regression testing.

• Verify the Test data and check if the tables in the database are populated with the required data.

• Performed Black Box Testing from end user's perspective.

• Actively participate in the project meetings, JAD sessions, design reviews and status meetings.

• Ability to interact with customers in running successful Beta Test Programs and addressing customer needs and concerns.

• Work closely with the Business Analyst, Developers and Project Managers to accomplish the team goals.

Environment: Quality Center v9.0, QTP v9.0, Java, UNIX, Oracle 9i, Websphere, JSP

Goldman Sachs, NY Feb 2005- Sep 2006

QA Tester

I was involved in the project for migrating the current Private Wealth Management client data to a new Strategic Platform i.e. from Mainframe environment to a Web based environment. The system was designed to reduce time in inputting data, view all transaction data in a single window and generate accurate and meaningful reports. It is a robust and scalable software solution that gives business owners, managers and other user’s total control and access to customize and configure as per their needs.

Responsibilities:

• Perform Functional, Regression, Positive, Negative and Compatibility testing.

• Develop the Test Plan and Test Cases in Quality Center.

• Responsible for tracking and analyzing the root cause of defects found during each Release.

• Generate the Test reports and communicate the Test results to the team.

• Responsible for updating all the Test Documents after each test release.

• Perform Gap analysis for business requirements and Test Cases.

• Perform SQL queries to verify the back end data.

• Work closely with QA Lead, Developers and Business Analysts to ensure features/products achieve desired level of quality.

Environment: UNIX, Oracle 9i, Web sphere, Java, HTML, Quality Center v8.2.

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