Sales Customer Service

LUIS A GUZMAN

***** **********.

Tampa, FL *****

Cellular 813-***-****

Home 813-***-****

*********@*****.***

EXECUTIVE SUMMARY

.Business Entrepreneur with more than 15 years of experience.Took over bankruped Business and achieved over 2 million dollars in Sales within first 5 years. Management background includes operations, finance and accounting, budgeting and forecasting, profit and loss, administration, recruiting and staff development, quality assurance, marketing, sales, and public relations. Increased efficiency, reduced costs, and increased profits through utilization of strong troubleshooting and problem resolution skills, while streamlining and determining optimum use of facilities and personnel.I have maintained an active Real Estate License since 2004.Achieved over 1 million dollars in sales first year in Real Estate.Working mostly with buyers striving always to maintain a strong customer relationship.Bilingual Fluently Speak,Read and Write Spanish.

PROFESSIONAL BACKGROUND

owner/General manager - 1994 to 2012

[Borinquen Supermarket, Tampa,Florida

Easily establish rapport with people of all ages, cultures, and beliefs. Effective in stressful situations. Helped prioritize work schedules and delegated assignments. Dealt tactfully and effectively with difficult customers. Converted manual systems to computerized systems. Detail-minded with a good eye for balance and organization. Competent in all phases of Human Recourses Evaluated new technologies, equipment, vendors and product marketability. Established efficient office procedures, record-keeping, and invoicing systems. Evaluated personnel, conducted training programs and established wage incentives. I have a lead by example approach.Experienced in grocery,produce,meat,and store supply purchasing.I also pride myself in maintaining a top notch customer service experience.I am experienced in p.o.s. equipment,maintaining inventory and controling shrinkage.

* Highly regarded for consistently achieving superior sales results through leadership, planning, and effective implementations

* Developed policies and procedures that ensured consistency of quality and customer service

* Implemented an effective sales plan. Trained, developed and motivated staff, forecasted store sales, maintained budgetary controls, loss prevention, inventory control, and merchandising standards.

* Evaluated potential and active trouble spots involving staff, customers, and companies

* Generated successful business plans, wrote performance reviews, and managed over 12 employees

* Assured high quality assurance in hot food department.

ADDITIONAL EXPERIENCE

Realtor Associate - 2004 to 2006

Re/Max , Tampa,Florida

Dealt with real estate attorneys. Solicited residential property listings. Collected and analyzed recent sales data. Showed property to prospective buyers. Resolved complex customer inquires. Researched available properties. Inspected, photographed, and measured residential real estate. Generated sales leads and solicited new business.Created CMA so customer could compare properties,Was involved with New Home Builders in order to help customer and builder with concerns and complaints .

OWNER/GENERAL MANAGER - 1989 to 1994

LOUS TROPICAL MKT., TAMPA,Florida

BUSINESS OWNER Retail and wholesale Grocery/produce Mkt.formulated pricing policies on merchandise according to requirements for profitability of store operations. Developed and managed promotional activities aimed at enhancing product awareness. Developed marketing and sales strategy for new product release. Forecasted sales, developed inventory models, identified sales trends and opportunities, coordinated special projects, and monitored retail outlet productivity. Generated new accounts and built annual revenues. Implemented an effective sales plan. Trained, developed and motivated staff, forecasted store sales, maintained budgetary controls, loss prevention, inventory control, and merchandising standards.I maintained Spanish produce in 12 Kash N Karry Stores Increasing thier Spanish product sales an average of 80% per month in first 90 days.Maintained continual and positive Communication with upper management of chain stores.

Eagle Snacks Sales - 1987 to 1989

Pepin Distributing, Tampa/Florida

Maintained Inventory of snacks and repore with upper management Buch Gardens Tampa,Also sold delivered,and merchandised products to independent and chain stores.Always maintaining strong customer relations.

BEER ROUTE SALESMAN - 1985 to 1987

SUTTON DIST., Tampa,Florida

Developed and maintained accounts with mass merchandisers. Forecasted sales, developed inventory models, identified sales trends and opportunities, coordinated special projects, and monitored retail outlet productivity. Directed the placement of monthly sales promotion displays. Developed unique solutions to merchandising problems. Conducted sales presentations for high-volume distributors and customers. Controlled all pricing and advertising.

Direct sales Represenetive] - 1983 to 1985

COCA COLA Bottling, Tampa,Florida

Direct Sales Route Driver,Sold and delivered coke products directly to independent and chain stores.Dealing directly with business owner and chain store management

Medical specialist - 1980 to 1983

U.S. ARMY, Texas.Germany

Performed duties as medical specialis ,worked in medical clinics.Performed all duties asked of me.Received various letters of accomplishments,Also Received ARMY ACHEIVEMENT MEDAL

EDUCATION

H.S., [ Major ] - 1979

Leto High School, Tampa,Florida

ADDITIONAL INFORMATION

HOBBIES|Spending time with family-Boating-Fishing-Cycling,Walking-Bowling

TRAINING

* continuing education, Real Estae DBPR 2004 to 2012. Received License 2004 and have kept current with continuing education.

* [ Enter the title or name of this item ], Food service certificaton 2010

Contact this candidate