Transcriptionist , Admin Assistant, Customer Service

JENNIFER J. PARDO

Block * Lot * Falkata St. DIHO IV Subd.

Maa, Davao City, 8000

Mobile No: 63-906-***-****

Email: ********.*.*****@****.***.**

********.*.*****@*****.***

OBJECTIVES

Seeking a challenging and rewarding career in a growth-oriented organization that will allow me to fully contribute my knowledge and at the same time enhance further my skills and abilities.

WORK EXPERIENCE

Tanweermena

Dubai, UAE

Freelance Transcriber (Home-Based)

• Transcribes and edits market research reports.

• Analysis and extracting data using Microsoft Excel.

November 2010 – May 2012

Citigroup Business Processing Solutions

Makati City, Philippines

Customer Solutions Officer

• Provide excellent customer service skills and build customer satisfaction and loyalty.

• Increase the customer experience by providing information on new products and services through up selling opportunities.

• Proactively seek to identify customer needs and effective at cross-selling and referring leads to the appropriate channels for follow-up.

• Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution.

• Assist in the analysis of customer trends to enhance sales and service management process.

• Back office functions

October 2009 – September 2010

Hewlett-Packard

The Fort, Taguig

Sales Support Specialist

• Manage channel partner relationship; provide daily operational support via telephone and e-mail.

• Acting as one contact to the partner, communicating all relevant information and ensuring customer satisfaction.

• Manage and coordinate any order prioritization requests with the supply chain organizations to meet partner expectations.

• Deal with all written or verbal requests from the partners (inquiries, follow-up’s complaints,).

• Provide training and information on CO processes and tools to Partners as needed.

• Backlog Order Management.

March 9, 2009 – May 28, 2009

Citigroup Business Processing Solutions

Makati City, Philippines

Customer Solutions Officer

July 12, 2007– March 4, 2009

Smart Communications Inc.

Makati City, Philippines

Console Agent (Trunk line Operator)

• Assist subscribers in answering their queries regarding Smart Telecommunications products and

services.

• Directing customers to appropriate distribution channels.

July 26, 2006 – April 23, 2007

Westmont – Unilab Division

Greenhills, Quezon City

Clinician (Medical Service)

• Promoting Unilab’s product to hospitals, doctors and patients as well.

• Monitoring of product’s movement in drugstores.

July 1, 2005 – July 6, 2006

EDUCATION

2000-2004 Perpetual Help College Manila

Bachelor of Science in Business Administration Major in Management

SKILLS AND ABILITIES

• Proficient in MS Applications

• Ability to analyze business operations and recommend strategies to improve performance.

• Maintain professionalism at all times when handling confidential data.

• Polished English communication and written skills.

• High degree of initiative, flexibility and resourcefulness with a drive for efficiency and results..

• Cultivates & maintains positive relationships with customers to ensure account retention & growth.

• Problem solving abilities.

• Ability to handle conflicting situations.

• Ability to meet agreed deadlines for action and feedback.

• Ability to work with multinational and multicultural teams or partners.

• Customer service mentality.

REFERENCES ARE AVAILABLE UPON REQUEST

Contact this candidate