Customer Service Representative

Joanna Morgan

404-***-**** ***********@*****.*** 4019 Coyte Ct Marietta, GA 30062

Qualifications in Brief: 20 years experience in Customer Service, Clerical, Administration, Staffing, & H R

Type 60+ WPM

Education: Vassar College, GPA 3.0, 1996-1998

Administrative Assistant/Word Processing/Research; Adjunct Professor I.U., Donald Petkus; 812-***-****, 812-***-****; 10/2009-2/2012

Research, indexing, manage database and type notes for book and articles, other tasks as needed

Customer Service Representative; Cook Medical; 1025 Acuff Rd Bloomington, IN; Supervisor Lou Ann Fortner; 812-***-****; 5/2005-9/2009

• Filled orders for medical devices with purchasing agents at hospitals and clinics throughout the country answering questions, researching problems and expediting orders

• Queued faxed orders and submitted to verifiers for order completion

Customer Service Representative; Storage Express; Supervisor John Barlow; 812-***-****; 3/2004-4/2005

• Interfaced with customers and potential customers to rent storage units; ensured customer satisfaction

• Performed industry marketing research

• Made collection calls

Independent Contractor; Client List Available; 5/2000-2/2004

• Contract, Consulting & Temporary work assignments in administrative, A/R, Benefits Analysis, Recruiting, Staffing, Clerical & Technical Transcription

• Benefits Analysis & converging pay grade/job description project when Philip Medical acquired 4 medical companies worldwide

• Technical Transcription for Microsoft Project and Programming Engineers using Dictaphone

• Staffing for Seattle Times/Post Intelligencer during labor unrest as Consultant with PACE Staffing Network

• IT Consultant/Recruiter at PACE Staffing Network

• Word Processing, Data Entry & Data Management at Oles, Morrison, Rinker & Baker

• Turnkey office setup and staff recruiting for Mary Bell, CPA

IT Recruiter/Staffing Associate; modis; Supervisor Chuck Miller; 4/1999-4/2000

• Sourced, interviewed & submitted IT, Engineering & Administrative contractors & applicants for client companies

• Developed business with client companies

HR/Quality Administrator; Ogden Services; Supervisor Joe Jenkins; 5/1990-5/1996

• Oversight of all Administrative & Quality functions for maintenance & janitorial at 5 IBM facilities in upper NY

• Training, Staffing, Benefits, Payroll, Quality program, Customer Service & Administrative functions

• Established Quality program, Training curriculum & Auditing procedures

• Implemented continuous improvement through Quality Action Teams

HR Assistant Administrator; Le Pavillon Hotel; Manager William Cheney (now deceased); 8/1986-1/1988

• Staffing, Benefits, Training & Guest Services Administration

• Supervised 15 employees in Guest Services, Front Office, Security & Gift Shop departments

HR Assistant Administrator; Hotel Roanoke; Manager Peter Kipp; 9/1983-6/1986

• Staffing & Benefits administration at deluxe 4-Star hotel

Data Entry Operator; Dominion Bankshares; 9/1980-9/1983

• Processed certificates of deposit, loan payments, charges & payment to bank card accounts

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