Customer Service Manager

Stacy L. Morrissette

****************@*****.*** cell 404-***-****

* ***** ** ** ********* Manager /10 Years of Customer Service

Polished, professional customer service representative offering:

8 years of Assistant Management in a retail setting.

8 years of digital/social media marketing.

10 years of dedicated face to face customer service consulting in retail and food service settings.

3 years of experience providing in-bound/out-bound customer support in busy call center environment for various cellphone providers.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Listen’s attentively, solves problems creatively, and uses tact and diplomacy to find common ground and achieve win-win outcomes.

A consistent lead by example attitude that empowers others.

Won “Service Excellence Award” for instrumental role in driving record-high sales, which propelled store ranking.

Self-starter with excellent written and oral communication skills

Thrives in high energy, competitive environments

SKILLS

Project Management Tools (Microsoft Word, Excel, Power Point and Outlook)

Kronos IT

Adobe Suite Expert

EDUCATION & TRAINING

Showcase School of Photography July, 2011- Present

Taking continuing education courses on all aspects of photography, design and lighting techniques .

Bauder University August, 2001- July, 2003

Walked and Graduated with an Associate’s Degree in Fashion Design.

Received training in Fashion Management and Merchandising:

Pattern Making

Clothing Design and Construction

Flats

Graphic Design

Trend Forecasting

Rancho Cucamonga High School September, 1994 - June, 1998

Walked and received my Diploma. I was Involved in Yearbook Photography

RELEVANT JOB HISTORY

75 Flavas Clothing Company January 2003- Present

Assistant Manager/Graphic Artist who facilitates all customer related issues and business goals.

Our Baby 365 May, 2012- July, 2012

A part time Photographer/Sales Agent in charge photographing babies while driving and hitting sales goals.

Centex Homes November, 1998- January, 2000

Update recurring accounts and pay all outstanding balances from prior years.

Complete Job History:

TSS Photography(Assistant) April, 2012- Present

75 Flavas Clothing Company(Assistant Manager/Graphic Artist) January, 2003-Present

The Varsity (Cashier) April, 2012- Present

Faces By Carla (Freelance Graphic Artist/Assistant/Photographer) January, 2011- Present

Our Baby 365 (Photographer/Sales Associate) May, 2012- July, 2012

FedEx Office (Production Management & Management Training) October, 2005 – May, 2011

American Café (Server/Bartender) January, 2002 - October, 2005

Arden’s Garden (Customer Service) February, 2002 - October, 2005

Karl Bissenger (Chocolatier) September, 2001 - October, 2002

Centex Homes (Accounts Payable/Customer Service) January, 2000 - August, 2001

Info NXX (CSR) November, 1998 - January, 2000

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