Customer Service Data Entry
Resume:
Tamika Carr
Lithonia GA ****8
******.******@*****.***
Objective
Seeking a position within the capacity of Front Office Assistant Support/Customer Service that utilizes my extensive computer and medical experience with client/patient services.
Qualifications
Self starter that works well independently or in a team setting.
Excellent communication, interpersonal, time management and organizational skills.
Performing skills of computerized and data entry procedures.
Kept working information of medical terms used to record and deduce patients’ information.
Resolved complex issues on a daily basic.
Handled multi-line phone systems, and dual computer screen.
Employment History
(Paces Staffing) Jackson Healthcare Feb 2011-July 2011
Data Entry Specialist:
Complete scanning and indexing of all patient payments and insurance claims received for a Anesthesiology office.
Perform functions of Credit Balance Resolution of payment and contractual ` posting and reimbursement methodologies.
Accurately processed manual deposits and daily lock-box, creating a spreadsheet for bank deposits made.
Ensure that transaction batches are posted and balanced before end of day or by tight deadline.
Emory University Hospital Midtown Apr 2009- Feb 2011
Patient Services Coordinator/ Help Desk Specialist
Answer, Direct and Transfer incoming emergency and non-emergency over flow calls for 4 Hospitals, 22 clinics as well as the University in a call center environment.
Maintain accurate records for a variety of call services including Patient cancellation/ appointment scheduling, Pharmacy Refill Request, Staff Conference bridges, insurance verifications, messaging and paging system for Physicians.
Dispatch air transport teams promptly/accurately to designated locations.
Completion of patient intake, light request and other related transport paperwork.
Provide tier-one service desk support for Emory University Staff and Students.
Diagnosis and resolve client base hardware and software issues by submitting a help desk tickets.
GA Infectious Disease Clinic Pc Sept 2007-Jan 2009
Front Office Assistant
Ensure efficient management of Front office Operations in a busy Physicians Office.
Register, process, scan medical records/ insurance for any new incoming/outgoing patients in data base, while confirming and collecting demographic information.
Coordinate and perform verification of insurance benefits by contacting insurance
providers and determining eligibility of coverage.
Maintain tracking information of patient schedules, ensuring that the eligibility and authorization information has been entered in data entry system.
Utilize Medical Manager Software to document and process patient’s information including posting of payments.
Initiate a payment plan for all past due accounts, and take appropriate actions when needed.
Monitored patient account details and contacted commercial insurance companies
including Medicare and Medicaid for non payments, delayed payments and other
irregularities.
Process, transmit and run credit card transactions for patient’s co-payments.
Education:
Georgia Perimeter College Still Attending
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