Customer Service/Billing/Collections/Clerk

NATALIE DYKES ___________________________________________________________________________

***** ****** **** ***** ******** 225-***-****

Holden, LA 70744 *******.*****@*******.***

OBJECTIVE To obtain a position with a business that utilizes my work experience, interpersonal skills, and leadership ability to help advance the goals of the company.

EMPLOYMENT HISTORY

2003-2010 Billing/Collections/Insurance Clerk -- Total Occupational Medicine. Baton Rouge, Louisiana. Client relations including set up for new occupational client accounts and management of existing client accounts including collections and posting of payments to accounts, faxed, filed, answered telephone, verification of charge entry, worked claims that were denied, verified insurance coverage, performed DOT and Non-DOT drug and alcohol testing, participated in on-call program, assisted with MRO processes in the absence of MRO assistant, verification of accounts payable prior to payments, generated statements and group invoices for companies, made daily deposits and assisting with month end processes and balancing of accounts.

2004-2005 Stocker – Wal-Mart. Walker, Louisiana. Restocked merchandise, customer service.

2001-2003 Front Desk Clerk – OLOL Occupational Medicine. Baton Rouge, Louisiana. Responsible for registration and check out of patients, set up of new client accounts, performed drug screens and drug/alcohol testing, filing, answering phones, accounts receivable and client relations.

1997-2001 Assistant Manager -- Party Universe. Hammond, Louisiana. Customer service, verification of orders and placing into stock, assist in cashier duties, daily deposits, daily register balancing and stocking shelves for distribution to customers.

1993-1996 Cashier/Cook -- L & W One Stop. Holden, Louisiana. Customer service, cashier, cook, stocked shelves.

EDUCATION

1995 Holden High School – Graduated High school.

2001- 2003 Our Lady of the Lake College – Nursing

2008 – Present Baton Rouge Community College -- Nursing.

Qualifications Summary

• Proficient in medical insurance billing, medical terminology, medical billing and coding.

• Hardworking, motivated, energetic, dedicated, and professional individual able to serve clients in a conscientious and pleasant manner.

• Outstanding oral and written communication skills.

• Extensive knowledge of data entry, customer service, typing, filing and multi-line telephone systems.

• Strong ability to multitask, organized, disciplined and detail oriented.

• Medical software knowledge: Medical Manager and Stolas, CPT-4 coding, ICD-9 coding and UB92 forms; Microsoft Office.

• Can type 40 wpm.

REFERENCES

Teen Love 225-***-**** Professional

Darlene Hughes 985-***-**** Professional

Tonya Hutchinson 225-***-**** Friend

Darlene Oubre 225-***-**** Friend

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