Technician Customer Service

*** ******** ***

Woodstock, GA ***** Phone 404-***-****

Fax 770-***-****

E-mail ******@*********.***

Lawrence D. Boden, Jr.

Objective To be actively involved in the mission and effort of a forward moving organization.

Summary of qualifications Excellent interpersonal and communication skills at all organizational levels.

20 Years experience in business management and leadership.

Training in Automotive Electronics Technology with more than 30 years experience in instrumentation, on-board computer systems, display devices, and entertainment systems.

Training in ISO 9001-2000 and QS9000 Quality System applications and implementation with ongoing education from various local and out of state colleges and universities.

Training in Statistical Process Control, Measuring Systems Analysis, and Quality Operating System with more than 10 years experience in data evaluation and problem solving.

Computer literate with extensive experience in Windows XP and 2000 installs and configuration, networking, MS Office, Visio, and DOS commands and routines.

Skilled electronics technician – board level diagnostics, soldering and de-soldering, hot air de-soldering techniques, surface mounted component replacement. Familiar with most all bench test equipment and ESD controls.

Experience in P/U and Delivery, Shipping, Receiving, Parts, Inventory, Automotive Technician, Marketing, Instrument Technician, Clock Repair Technician, Customer Service, Collections, Computer Applications, and other skills.

Work experience 1995 - 2009 Speedometer Service Company Roswell, GA

Executive Management

Executive Management of the overall operation of an automotive electronics re-manufacturing plant consisting of forty-five employees.

Maintaining the registration of QS9000 and ISO 9001-2000 quality systems.

Planned and implemented a software and computer network resulting in minimal double data entry.

Mentor for Electronic Technician’s support. Administrative management of all departments.

• Successfully transitioned a small repair center into an efficient manufacturing oriented line flow repair/re-manufacturing operation.

• Responsible for achieving and maintaining the Automotive QS9000 quality system registration.

• Implemented the QOS Operating System for continuous improvement efforts.

• Creating an association with the engineers of our customers to form a working relationship with their manufacturing and remanufacturing effort.

• Mentor for Electronic Technician’s support.

1987 – 1995 Speedometer Service Company Atlanta, GA

Manager

• Managed all department’s needs and improvements.

• Planned and implemented a formal inventory system for locating parts and sales stock.

• Planned and implemented a tracking system for consignment and core products.

• Lead Electronics Technician for bench technician support.

• Supervised Electronics Technicians.

• Counters sales and stocking parts.

• Served as company float for positions that were vacant due to absence or currently un-manned.

Education 1968 - 1971 Samford University Birmingham, AL

Math and Biology Major

Incomplete senior year due to Military obligation

2007 - 2010 University of Phoenix Phoenix, AZ

Business Management Major

• Active senior year student (3.8 GPA, 5 courses to go)

Ongoing Education Courses

• Southern Polytechnic Institute

• Eastern Michigan University

Accreditations

• FCC General Radiotelephone License with Radar Endorsement

• NARTE Master Electronics Technician

• Extra Class Amateur Radio License

• Sgt. E-5 45K40 Senior Tank Turret and Heavy Artillery Repair

• Honorable Discharge 2LT Army Ordnance Corps

Interests and activities Guitar, Drums, Banjo, Singing, Hunting, Fishing, Boating, Amateur Radio, Radio Control Aircraft, Full Scale Air Racing, WWII Aircraft, Tennis, College Football and Basketball.

Church Praise Team Member, Church Trustee Chair, Cover Band Member, Masonic Activities, Vintage Guitar Amplifier Repair.

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