Executive Administrative Assistant / Office Manager

CHUKWUMA OGU

*** ******** ***** ***.# **** Email: ************@*****.*** Houston, TX, 77036. Cell: 832-***-****

PROFILE/ PROFESSIONAL BACKGROUND

• Sound interpersonal skills and the ability to promote team spirit in team work. Ability to always cultivate positive and maintain sound relationships with customers.

• Ability to provide timely correspondence and feedback to supervisors. Customer service strengths in multi-tasking, identifying and managing opportunities of upsells to promote customer retention as well as satisfaction.

• Ability to analyze information and proffer solutions in consonance with company policies and safety rules

• Dedicated, industrious and result-oriented service agent with exposure to business environment strategic planning and client relationship management.

• Ability to harness the necessary skills, learn fast, adapt to new rules and policies, appraise stressful situations and initiate creative solutions for a smooth running of services.

• Advanced and proficient knowledge of computers as well as basic computer skills in all Microsoft Applications Software (such as MS Word, MS Power point and MS Excel).

EMPLOYMENT HISTORY

• Americana Business Consultants (2006-2010). Address: 9888 Bissonnet Suite #600D) – Position: Personal Assistant. Duties: inbound calls, appointment-setting, consultation and sale of company products (like computers, laptops and printers), customer retention& inventory.

• Pre-Cash (2010). Address: 1800 West Loop South) – Position: Billocity/Payment Processor (tentative summer employment). Duties: Payment Processing, outbound calls when necessary and helping cash paying customers’ access main stream financial Services.

• News Group (2008-2010). Address: 8708 West Little York. Suite 130. Houston, TX, 77040. Position: Merchandiser – Duties: Merchandised magazines and books, performed re-orders and other miscellaneous customer service duties.

EDUCATION

• Biological Sciences - University of Houston (Main Campus)

• High School Diploma/GED-Government Secondary School Owerri, Nigeria.

VOLUNTEER SERVICE

• Lu Paul Human Development Agency (2007 – Present).

• Ahiara Development Union (USA) - General Secretary & Director of Sports for the Genuine Future Leadership Program.

PROFESSIONAL REFERENCES

• Aguh, Edith 713-***-****) Ezeji, Tobias 713-***-****)

• kelechi Ogu (832- 539-1473)

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