Manager

MICHAEL P. CARON

ARGYLE, TX. *****

EMAIL: ********@*****.***

SUMMARY

Michael has over fifteen years experience in the sales, pharmaceutical, customer service and information technology industries. A proven individual who inspires teams to achieve beyond their expectations. He has excellent sales, project management and technical skills. He is known for achieving continuous improvements through setting progressively higher standards as goals are achieved. He exhibits strength in communication, team building, mentoring and building relationships at all levels both internally and externally.

Six Sigma Blackbelt Team Building

Product Sales Leadership Development

Quality Control/Process Improvement Customer Service

PROFESSIONAL EXPERIENCE

ZIPREALTY, INC. , Irving, TX. 2009–2011

Real Estate Agent

Buyer and Seller representation in residential, investment and commercial real estate.

• National Association of Realtors®

• NTREIS (Multiple Listing Service)

• Texas Association of Realtors®

• Texas Real Estate Commission (TREC)

COUNTRYWIDE FINANCIAL CORPORATION, Ft. Worth, TX. 2007–2008

Vice President – Portfolio Communications

Plan, manage and direct the Portfolio Communications process by integrating with various internal departments, overseeing coordination of strategic marketing efforts and managing multiple vendor and business partner relationships.

• Directed the Portfolio Communications function including staffing, reporting, project management, quality improvements, performance management and change management. Established the goals and priorities for the team and ensured the timely completion of all key projects.

• Led finance planning and monitoring for the department including monthly analysis and annual preparation of the P&L and capital budgets.

• Managed multiple vendor relationships in the Portfolio Communication process. Prioritized initiatives, set key metrics, and monitored vendor performance against those metrics to ensure success.

• Led a team of 13 professionals. Elevated team’s performance through goal setting, leveraging each individual’s strengths, and coaching their opportunity areas. Placed a keen focus on employee development and creating career paths for direct reports.

MCKESSON PHARMACEUTICAL, Rocky Hill, CT. 2002–2007

Business Process Manager - Six Sigma Blackbelt

Manage multiple process improvement projects within a distribution center. Leads cross-functional teams, to collect data, analyze to determine root causes, present and implement cost saving solutions. Lead and coach teams in the use of Six Sigma tools & processes, serve as change agent and problem solver.

• Facilitated brainstorming sessions, created value stream maps, conducted FMEA analysis to determine sources of variation.

• Utilized statistical analysis tools such as Minitab to analyze project data.

• 85% of all process improvement solutions sent to executive management was accepted.

• Developed financial analysis including costs and savings for every project, resulting is average yearly cost savings of 150k per project.

• Trained, supported and mentored Greenbelts on Six Sigma, Lean methodology, and operational functions.

• Improved Distribution Center fulfillment process by improving the location of products to streamline the pick, pass and ship process resulting in a $125k per month savings in combined personnel and shipping costs. .

• Led and directed critical quality projects.

• Uncovered and assessed Six Sigma opportunities

MICROAGE TECHNOLOGY SERVICES, Milford, CT/Tempe, AZ. 1997-2001

Area Operations Manager (Eastern US)

Managed sales force and professional services operations for the Central and Eastern United States

• Led the successful transition from a decentralized, brick and mortar branch organization to a centralized, virtual sales and services organization.

• Designed and managed Regional operations staff, including workload balance.

• Managed regional P&L statements.

• Improved operational efficiencies of business process to increase profitability by 30%.

• Implemented client satisfaction program through follow-up phone calls and surveys.

EDUCATION

University of Hartford, Hartford, CT.

Licensed Texas Real Estate Agent

TECHNICAL SKILLS

MSOffice Suite SAP Minitab iGrafx IBM - AS400 Visio

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