IT Manager

Elizabeth H. DePaso

*** ***** ******  Gretna, LA 70056  504-***-****  *******@***.***

QUALIFICATIONS FOR IT MANAGEMENT

Dedicated, results-oriented professional with over 20 years of experience in progressively responsible IT management roles, including a diverse background in applications, administration, and technical services. Proven leader who is able to translate organizational needs into viable technical solutions. Offers exceptional analytical, creative problem solving, and communication skills. Adept at building and leading cross-functional teams, seeing the ‘big picture,’ setting goals, obtaining organization support, and developing and maintaining business processes and programs to meet customer needs/requirements and achieve corporate objectives.

CORE COMPETENCIES

Budget Preparation IT Operations Management Process Improvement Team Facilitation

Strategic Planning Proposal Preparation Implementation Software Management

Project Management Research/Analysis Contract Negotiations Client Relations

PROFESSIONAL SYNOPSIS

ENTERGY CORPORATION (New Orleans, LA)

Fortune 300 public utility with operations in six states and gross annual revenue of $11 billion

Highlights:

 Administered and maintained $60M+ in IT outsourcing contracts, providing contract updates along with related negotiations and approvals. Managed several service-level agreements (SLAs) valued at $6M+; developed new service levels, monitored results, and reported to senior management as well as performed necessary follow-up activities.

 Improved services and optimized resource utilization across a 24x7/six-state operation by implementing changes and process improvements that increased communications and the delivery of data center services from the help desk, field services, and technical services.

 Played a key role in the development and implementation of the new IT governance (outsourced) model; provided policy/procedure/process development, program design, and ongoing maintenance of the governance model, including processes, reporting, and approval of changes.

 Received an individual leadership award for spearheading a process reengineering project that unified the field services groups.

 Standardized and improved maintenance processes across the service area, which eliminated missed maintenance tasks and their negative impact on other tasks—recognized with an award for efforts.

Progression:

Senior IT Consultant 2000 to Present

Oversees all measurements and administration for a $60M+ outsourcing contract, including annual benchmarking customer satisfaction surveys (Gartner and Unite), SLAs, RFPs, metrics and dashboard incentives, and contract payout. Serves as a key member of the IT strategic planning team. Develops programs, policies/procedures, strategic documents, and processes for the IT governance model as well as business cases for IT projects.

Continues

Elizabeth H. DePaso

Page Two  504-***-****  *******@***.***

ENTERGY CORPORATION (New Orleans, LA)

Fortune 300 public utility with operations in six states and gross annual revenue of $11 billion

Progression, Continued:

Senior IT Consultant Continued

 Developed the business case for corporate application (a standardized format developed by IT); trained corporate groups/business units in business case development.

 Set and administered annual IT dashboard and metric program goals/targets. Determined incentive payout for the IT department by analyzing and calculating core performance data with incentive program goals.

 Was 1 of less than 50 personnel retained after a major department reorganization and outsourcing to serve as a Senior IT Consultant for the Office of the CIO.

Officer–Data Center Operations 1991 to 1999

Directly managed five FTEs who maintained overall data center availability and reliability for a 24x7 operation across six states; provided leadership to a daily operations group that coordinated Network Operations Center, Help Desk, Production Control, Field Services, and System Administration functions. Ensured the delivery of quality services to both resolve and prevent technical issues/problems for the data center operations.

 Led disaster recovery and business continuity planning. Coordinated with business partners and customers in setting priorities; provided oversight for back-up and recovery processes (in-house and ‘hot site’) as well as for regular testing and maintenance of the plan.

 Established a provisioning group that ensured application projects received appropriate resources and support during pre- and post-production.

Project Manager–IT Applications Development Prior to 1991

Provided full life cycle project management and ongoing support for IT applications; initiated, maintained, and provided ongoing support for licensing, maintenance management, and materials management applications across multiple sites (nuclear and fossil fuel power plants). Supervised budgets and project teams of up to 15 FTEs. Tasked with managing and enhancing the portfolio of existing applications as well as for developing new applications.

 Implemented new technologies, including (one of) the first client server applications for a key division.

 Consistently completed projects on time and within budget. Led a team that analyzed and consolidated the records of three nuclear sites into a single database. Developed and maintained a state-of-the-art railcar management system.

 Cut costly maintenance and enhancements for a legacy application by developing a new design for the application, which met customer needs and remained in production for over ten years.

EDUCATION

M.L.S., UNIVERSITY OF PITTSBURGH

B.S., Education, Millersville University • A.A., Education, Wesley College

Affiliations: President, Friends of New Orleans Public Library

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