TRANSPORTATION
Resume:
John Jensen
Jersey City, NJ ****7
**********@***.***
OBJECTIVE: Looking for a position within the Fleet Management/Transportation field or a position with comparable duties. Well versed in Fleet Management, Dispatching, Material Distribution, Warehousing, Inventory Control, Production Control, Customer Service and Account Management.
Geographic preference in the Northern New Jersey area.
SHARED TECHNOLOGIES – Telecommunications Hackensack NJ
Account Manager /Dispatcher/Customer Service/Fleet Vehicles May 2004 – August 2011
Responsible for the smooth transaction of customer requests for service.
Track and monitor customer requests for service to ensure that the orders are done in a correct and expedient manner per customer needs/requirements
Answer customer service calls
Dispatch service technicians and subcontractors when necessary
Input technician time for hours of work
Handle customer complaints
Order necessary parts/material
Fleet Administrator July 1995 – February 2003
Responsible for the nationwide coordination and management of all Fleet functions for over 400 vehicles at over 40 separate company sites and was responsible for the creation and implementation of company fleet policy. Fleet consisted of mostly vans and pick-up trucks, with three station wagons and two box trucks.
Initiate department programs
Create and maintain master vehicle list
Payment of all vehicle expenditures
Purchase equipment/supplies
Distribution of vehicle paperwork/documents
Ensure that all vehicles have up to date registrations, insurance cards, applicable tax stamps, etc
Ensure that all drivers have up to date valid drivers licenses
Assemble and maintain various required paperwork from drivers
Order and disperse fuel and maintenance credit cards
Track fuel consumption/costs and maintenance costs
Coordinate major mechanical repairs
Accident reporting/coordinate body repair work
Arrange extra rental vehicles
EZ pass distribution and tracking
Towing retrieval/vehicle transfer between sites
NYC parking ticket payment/adjudication – achieved a 90% dismissal rating
Customer Service Representative/Dispatcher November 1991 – July 1995
Answered customer service calls
Issued repair orders
Dispatched service technicians
Ordered material/parts
Imputed technician time/hours of work
Performed customer service courtesy call
Sorted customer work orders by priority
PEARL ABRASIVE COMP – Distributor of material for the construction industry Carlstadt NJ
Warehouse Manager July 1990 – November 1991
Supervised all warehouse functions
Ordered stock and supplies
Supervised warehouse personnel
Maintained inventory control
Took customer orders
Arranged all shipments
Data billing input
Telemarketing
Submitted monthly sale and inventory reports
HENSCHEL-STEINAU COMP – Distributor of Point of Purchase Displays Englewood NJ
Traffic and Production Control Coordinator March 1989 – June 1990
Ordered customer required material from the manufacturer
Coordinated movement of material between various manufacturers
Consolidated shipment of materials
Prepared all necessary shipping documents
Shipped material to customer sites per their specifications
BENDIX/ALLIED SIGNAL CORP - Aeronautical/Defense Company Teterboro NJ
Expediter/Production Control Coordinator July 1985 – Jan 1989
Tracked the movement of material and computer boards through the production cycle
Tracked and searched for missing parts needed to complete assembly
Scheduled material for shipment
Shipping and Receiving Clerk/Dispatcher April 1980 – July 1985
Data input for all received material
Coordinated movement of material from receiving platform to stockroom
Prepared both standard and Government Bills of Lading
Arranged shipment of finished product
Various clerical duties involving movement of material
EDUCATION: Various credit and noncredit courses
Bergen Community College 1982 - 1986
Traffic Management
Warehousing
Importing and Exporting
General Business
Accounting
Data processing
Business Math
Speech Communication
Bloomfield College 1988 – 1989
Traffic Management
Material Distribution/Warehousing
Inventory Control
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