Manager

MANUEL AVILES

******.******@*****.***

Residence: 770-***-**** 3650 Arden Creek Court

Mobile: 404-***-**** Bethlehem, GA 30620

EXECUTIVE PROFILE

An experienced Management Professional with a year experience in retail plus 7 years of experience in the Transportation Industry and 17 years in the Manufacturing Industry with the opportunity to contribute to the efficient operation of the business through on-the-job performance.

Expertise includes emphasis in the following areas:

• Communication: Bilingual (English and Spanish) also excellent presentation skills.

• Organization: Use time and resources effectively; consider efficiency, planning and accountability very important.

• Leadership: Able to motivate others; background in HR provides wide range of interpersonal skills to help others.

• Professional: Quick learner, Customer Service Skills and trained in analytical problem-solving techniques.

• Responsibility: Self-motivated and willing to set goals and work to achieve them systematically.

• Computer Proficiency: Microsoft Office Suite as well as applications for both Macintosh and IBM compatible PC.

PROFESSIONAL EXPERIENCE

Target Store, Winder, GA 2009-Present

A department-store that evolved into a discount-store savvy to become the preferred shopping destination for the guests by delivering outstanding value, continuous innovation and an exceptional guest service.

Sales Floor Team Member

Responsible of answering guest questions and of providing checkout assistance as needed. In addition, responsible of restocking items neatly on store shelves and making sure merchandise labels are correct.

ACCOMPLISHMENTS:

• Provided fast, fun and friendly service.

• Maintained a clean, great-looking store.

• Trained new team members.

• Delivered accurate product placement, pricing and labels.

• Resolved guest concerns in a positive, helpful manner.

• Worked as a part of a team.

• Identified and reported safety concerns promptly.

• Followed and practiced food safety standards.

Veolia Transportation, Norcross, GA 2006-2008

Contracted by Gwinnett County Government to manage the transit operation system of the county

Safety, Security & Training Manager

Responsible of the supervision and management of the training department and for the safety education, accident prevention, loss control and regulatory compliance.

ACCOMPLISHMENTS:

• Produced high quality bus operators, and conducted training events to ensure optimum employee performance with an emphasis on customer service and safety.

• Coordinated the activities of the on-the-job-injury and light duty personnel, workers compensation and general liability carriers.

• Promoted a safe, accident free and healthy working environment by establishing and maintaining the company safety policies and procedures.

• Insured compliance with all federal, state, and local rules and regulations.

Gwinnett Transportation Management Inc, Lawrenceville, GA 2001-2006

Subsidiary of McDonald Transit Associates, Inc. contracted by Gwinnett County Government to manage the transit operation system of the county

Director of Safety & Training

Responsible of the training of all operations and maintenance staff on safety procedures, rules, and regulations.

ACCOMPLISHMENTS:

• Provided an orientation session to all new employees.

• Trained all new Bus Operators on vehicle operations, emergency management and customer relations.

• Provided annual training such as substance abuse, defensive driving, customer service and harassment in the workplace.

• Provided expert safety and risk management response to all vehicular accidents, incidents, spills, shop accidents, and all other safety and security concerns.

MOTOROLA, INC., Lawrenceville, GA and Vega Baja, Puerto Rico 1984-2001

Global leader in providing integrated communications solutions and embedded electronic solutions.

Regional Learning Account Consultant and Senior Training Specialist 1997-2001

Responsible of supporting management to ensure that training and consulting events was implemented. Manage the training function for the professional and the manufacturing employees with the assistance of site coordinators.

ACCOMPLISHMENTS:

• Initiated the planning and execution of interventions within the site and the region.

• Worked and lead low to medium risk projects.

• Sourced appropriate vendors - built programs to enhance training portfolio and curriculum.

• Managed the data feedback loop to ensure customer satisfaction in operations issues.

• Implemented and delivered the 'New Employee Orientation' Program and facilitated training events.

• Monitored the Education Assistance Program.

• Helped line managers and supervisors to identify their training needs.

• Coached subject matter experts to deliver training and evaluated the success of training.

• Maintained a corporate library and/or resource center.

• Determined and tracked the training costs.

• Scheduled training for all employees and prepared training rooms for instruction.

Employee Involvement Administrator 1996-1997

Responsible of encouraging employees to find ways of making improvements through problem solving teams and/or individual suggestions and to provide management with tools for internal media and communications for all employees.

ACCOMPLISHMENTS:

• Generated potential projects’ menus and provided a resource center for team-based training, communication, tracking and feedback.

• Made sure the teams project addresses one or more of Motorola’s key initiatives and enforce the TCS (Total Customer Satisfaction) teaming philosophy along with the coordination of the team competition events.

• Implement an award and recognition program to all-successful employees and/or teams that participated in the idea suggestion program "I Make the Difference".

• Coordinated the Internal Media including the company’s quarterly magazine (THE VISION), management’s BI-monthly newsletter (THE CONTACT), supervisor’s monthly electronic newsletter (MESSAGES), and a weekly audio-newsletter broadcast program (RADIO-MOTOROLA).

• Controlled and coordinated all bulletin boards postings and announcements and supervised the utilization of all audio-visual services internally.

• Coached a successful team in developing and implementing their project, saving $2.5 million in materials and costs.

Employee Relations Consultant 1995-1996

Responsible of the employee relations program to create and foster the culture of the company.

ACCOMPLISHMENTS:

• Educated employees about job duties, responsibilities, salary and benefits, hours, working conditions, company policies, promotional opportunities and interpreted policies and procedures to employees and supervisors on request.

• Ensured consistent application of policies, and that practices conform to Motorola policies and procedures, and counseled employees and supervisors on employee relations’ issues and problems.

• Developed and implemented the recognition award programs and administered the performance appraisals system.

• Implemented and delivered the New Hire Integration Program.

Team/Ideas Program Administrator 1994-1995

Responsible of encouraging employees to find ways of making improvements by problem-solving teams and/or individual suggestions.

ACCOMPLISHMENTS:

• Motivated employees to look beyond their scope of immediate responsibility and provided opportunity to actively form teams and/or suggest ideas.

• Became proficient in the implementation of problem solving tools and taught to work more effectively in teams.

• Established a culture that embraces TEAMWORK as the operating mode of the business and insured a persuasive buy-in of such culture by both management and employees.

• Helped the teams to work through the steps of problem solving and participated in efforts to improve communications.

• Mentored a successful team in developing and implementing their project, saving $1.5 million in materials and costs.

Purchasing Agent (Logistics/Inventory Control) 1993-1994

Responsible of purchasing and expediting raw material for the manufacturing operations. Also, responsible of providing management with information related to the scheduling, inventory control, business contracts, accounting, marketing and sales.

ACCOMPLISHMENTS:

• Selected vendors based on delivery, price, service, and quality considerations plus maintained contact with them by correspondence, telephone, fax and personal visits to assure that quality, delivery and good performance is accomplished.

• Reviewed and clarified shipping and billing problems and provided information to vendors to assist them in their planning and delivery schedules.

• Tracked orders to identify and resolve shortages and over-shipments and maintained necessary records and files for efficient operation.

• Searched for new and improved material, equipment or suppliers who will provide better costs, deliveries, end product quality or processing methods.

• Solicited and analyzed quotations for new or non-standard items interviewed vendor representatives and recommended or approved the awarding of contracts or purchase orders.

Engineering Analyst and Engineering Coordinator 1989-1992

Responsible of documenting, classifying and updating drawings, specifications, analysis procedures and Manufacturing Products Specifications.

ACCOMPLISHMENTS:

• Proposed, designed, analyzed and implemented engineering changes in the manufacturing process.

• Recommended significant changes in positioning, distribution and assembly procedures, formats, placement and design of new product introduction through project teams that saved $290,000 in materials and costs.

Electronic Technician 1984-1989

Responsible of proposing, planning, and performing electric testing to manufactured products.

ACCOMPLISHMENTS:

• Led project teams in investigating emerging and long-term customer needs and escaping defects.

EDUCATION

Transportation Safety Institute 2001-2008

• Transit Supervisor Certification

• Transit Safety and Security Program Certificate

• Instructor’s Course in Bus Operator Training

• Instructor’s Course in Alternative Fuels

• Instructor’s Course in Bus Collision Investigation

• Transit Bus System Safety

• Safety Evaluations of Alternative Fuels

• Effectively Managing Transit Emergencies

• Transit System Security

• Crime Prevention through Environmental Design

• Fundamentals of Bus Collision Investigation

• Intermediate Problems in Bus Collision Investigation

• Transit Industrial Safety Management

• Transit Response to Weapons of Mass Destruction

George Washington University 1998-2000

• Master’s Certificate in Project Management

National Radio Institute 1996-1997

• Certificate on Business Computer Programming

Inter-American University 1993-1995

• Associate of Applied Science, Business Administration

University of Puerto Rico 1982-1984

• Associate of Applied Science, Electronic Engineering Technology

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