Customer Service Sales
Resume:
Rachel Smalls-Smith
Greenville, SC 29615,
Objective: To obtain a position in the customer service area. I have different skills and qualities like honesty, integrity, time management, and devotion toward work. I have the ability to identify customer financial needs, goals and objectives. My proficiency in basic computer skills will aid me to bring my company along the path of success.
Experience:
Capital management Services
Call Center Rep
Handled a high influx of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Responded to customer inquiries and requests and resolved issues efficiently and professionally.
Exercised strong interpersonal communication skills with customers and department personnel.
Accepted assignments with an open, cooperative, positive and team-oriented attitude.
Utilized multiple call center support applications to efficiently assist customers and agents.
First Federal Bank, Charleston, SC
Bank Teller
Provided account status data whenever requires and handled phone enquiries
Informed customers about various bank products
Handle the tasks of providing financial service to customers in a professional manner
Perform responsibilities of depositing, withdrawing, issuing money orders and entering transactions into teller terminal
Handle the tasks of balancing cash drawer on a daily basis
Responsible for handling customer queries on banking products and services
Handle the tasks of cross selling all services including money market accounts, loans, and credit cards
Wal-Mart, Charleston, SC
Retail Customer Service Rep
Responsible for:
Building customer relationships.
Face to face customer service.
Cash handling.
Demonstrating initiative.
Financial Reporting.
Reconciliations.
Ad hoc administration (emails, faxes, filing, answering phones, etc)
JB Variety, Charleston, SC
Retail Customer Service Associate
Handled staff of people and ensured smooth operations of the entire boutique.
Making sure that all the customer service standards are being portrayed, established and complied.
Oversee and locate overdue accounts using various automated systems and computers
Register the information about status of collection efforts and financial status of customers
Inform and place customers of delinquent accounts by telephone, personal visits, or mail as to solicit payment
Interact with customers in person or by telephone to make out reasons for overdue payments and to assess the terms of credit contract, service, and sales
Education:
Trident Technical College, North Charleston SC
Certificate in Nursing
Abilities :
2 years of customer service.
Excellent written and verbal communication skills, with an eye for detail.
Extremely productive in a high volume, high stress, environment.
Proficient in the use of Mac desktops.
Highly productive in the use of Office 2000 Professional.
Self starter with a can do attitude.
Contact this candidate