Human Resources Six Sigma

PRADEEP KUMAR

A-****, Tower A, Block B, Uber Verdant Phase 2, Sarjapur Main Road, Bengaluru-35

Email: ***********@*****.*** D.O.B: 17th Sep’81

Contact: +91-990*******

PROFILE

CSPO® and SPOC® Certified Professional. Currently performing the role of Manager, Business System Analysis/Product Manager with Fiserv Global services.

Over 12+ years of experience as Business Analyst, Product Manager, Scrum Master & Program Manager and overall 18+ years experience in US mortgage/Banking Industry

UiPath Certified Business Analyst

Experience in setting Business Analyst Center of Excellence (BACOE) and Professional Services team

Strong experience in all phases of Software Development Lifecycle (SDLC) using Waterfall and Scrum

Strong experience with Agile methodology and well versed in translating requirements into user stories

Experience in developing Business Requirement Documents (BRD), Functional Requirements Specification (FRS).

Proficient in all phases of Requirement Management including gathering, analyzing, detailing and tracking requirements.

Good experience in Product Management, Business Analysis, Change management, Client servicing and Training & Development.

Experience & exposure to Banking domain with specialization in Lending, Loan Servicing, Loan Origination, Online Banking, Commercial Banking, KYC & KYB .

Sound experience in industry payment files such as ISO20022, EDI820, FEDWIRE, SWIFT MT messages, Integrated Payables and Custom files.

Experience in Electronic payments modules such as ACH, Wire, Account Transfer, Realtime Payments, Remote Deposit Capture, Mobile payments, Account Sweeps etc.

Experience in loan servicing, online banking & core banking product for credit unions such as LoanServ, REALServicing, Corillian, Commercial Center-Corporate, Small Business, Mobile & Portico. KYC & KYB product – Onboard Advisor, Positive Pay product – Transaction Authorization System & Multi Channel marketing product - NEXT.

Experience in building business Process Flow Charts using tools such as Visio, creating Wireframes & Mock-ups PROFESSIONAL EXPERIENCE

FISERV INDIA From Aug’17-Till date

Fiserv, Inc. (NASDAQ: FISV) global provider of financial services technology. The company's clients include banks, thrifts, credit unions, securities broker dealers, leasing and finance companies, and retailers. For 7th consecutive year the company is named as Fortune magazine’s 'World's Most Admired Companies'. Manager, Business System Analysis/Program Manager

Project: Long Term Sustainability (LTS) April’22-Till date Clients: Multiple

Location: Bengaluru, India

Managing multiple product teams under LTS program.

Responsible for successful delivery of the product features and upgrades for new and established clients in US demography.

Responsible for establishing and maintaining a high-performance engineering team.

Part of the seed team responsible for transitioning various products to India.

Responsible for hiring Developers, Product Owners, Business Analysts & Technical Writers for the team.

Interact with senior leadership to understand As-Is model and define To-Be model,

Establish processes, procedures and metrices for the team.

Establish Product Management & Business analysis practices for the team and define roadmap. Manager, Business System Analysis/Product Owner

Project: Commercial Center Aug’18-Mar’22

Clients: Large Banks in US

Location: San Jose, Costa Rica

Responsible for setting up Professional Service team for Commercial Center product & set up Business Analysis Center of Excellence (BACOE) in Costa Rica

Instrumental in ramping up the Professional Service Team from 5 to 20 associates in one year.

Lead a team of Business Analysts and Product owner, define objectives to the team, mentor them.

Projects worth 10 million dollars and over 30k+ man hours

Performed as Product Owner/ Business Analyst for professional services team.

Responsible for enhancements to supported file formats, such as industry-standard EDI, ISO20022, or NACHA, as well as custom files and electronic payments modules such as ACH, Wire, Account Transfer etc

Represent Professional service team in project in-take meetings to formulate the roadmap for the group and product in general.

Responsible for building roadmap for Professional Services team. Communicate with clients on project timelines and handle change Controls and deployments.

Gathers requirements, writes technical specifications, and conducts review sessions with external customers and internal teams to assure that requirements are accurately documented for development and testing to be successful.

Experience in handling SSO projects as well as projects involving API’s.

Interact with clients to identify AS-IS process and gaps, Suggest appropriate process & technical changes.

Gather, Elicit and document the requirements

Create user stories in JIRA & Prioritize the backlog for the scrum team in a timely manner

Conduct backlog review, sprint planning and demo meetings

Create & schedule change controls for code deployments to Client’s certification environment and production deployments.

Hired skilled resources for various business units in Fiserv Costa Rica. Responsible for upskill the business analysts

Assess training needs for the team, identify training areas/modules and facilitating.

Conduct performance reviews for the team.

Key Projects Handled:

Account Sweeps

Conversion of Bottomline billing file to XAA format

Various custom changes to ACH & Wire modules

Generate ACI-Money Transfer System formatted Wire output message Business System Analyst, Advisory

Project: LoanServ product Aug’17- Jul’18

Client: Multiple clients

Responsible for implementation of the new features

Provide production support to clients

Provide functional support to the client support teams

Setup Level 2 support team for LoanServ product in India. Which involved knowledge transfer from US based L2 support teams, hiring & establishing the processes & best practices. Altisource Business Solution Pvt Ltd From Dec’15-July’17 Altisource is a leader in providing services and technology for the mortgage and real estate industries. With innovation as a guiding principle and a focus on compliance and exceptional service, we provide end-to-end solutions in origination and servicing, and offer online real estate platforms for consumers and investors. Product Manager -REALServicing product

Played the role of Product Manager for escrow module of REALServicing product.

Managing multiple projects, providing direction and mentoring team consultants for delivering on objectives.

Working closely with client and chief product owner to identify the product roadmap.

Discover and document business requirements, collect market evidence, build and prioritize the product roadmap.

Work directly with engineering teams, representing the voice of customer in the development process. Coordinate with other product teams to synchronize the roadmaps where there are touch-points between products.

Prioritize the backlog for the scrum team in a timely manner

Responsible for maintaining product roadmap for REALServicing product. Conduct release planning. Key Projects handled:

Escrow vendor transition

Check printing

Default interest calculation on commercial loans FISERV INDIA From Dec’10-Dec’15

Fiserv, Inc. (NASDAQ: FISV) global provider of financial services technology. The company's clients include banks, thrifts, credit unions, securities broker dealers, leasing and finance companies, and retailers. For 7th consecutive year the company is named as Fortune magazine’s 'World's Most Admired Companies'. Business Analyst/Sr. Business Analyst -LoanServ Product & Corillian Project: Corillian Product Development Dec’14- Dec’15 Client: Multiple clients

Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop for online banking solution.

Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications

Responsible for grooming the Product backlog

Communicate effectively and collaboratively to ensure that requirements are clear and delivered to the appropriate stakeholders throughout the entire software development cycle. Project: Enhancement of LoanServ system (LoanServ) Dec’10-Nov’14 Client: Ocwen Loan Servicing (Formerly GMAC RESCAP) & 5th3rd Bank

Interacting with end users and external parties to gather the business requirement and document.

Mapping of business requirements into system requirements.

Act as a domain consultant for the development & testing team.

Gathered requirements and prepared business requirement documents (BRD). Defined Use cases from requirements and helped convert them into software specifications.

Maintained Requirement Traceability Matrix (RTM).

Performed Regression Testing and created test scenarios for User Acceptance Testing (UAT).

Prepared Book of Knowledge (BOK) on different areas of Residential mortgage servicing industry.

Actively involved in COE activities for Business analyst. OCWEN FINANCIAL SOLUTIONS Pvt Ltd. From Jul’04 – Dec’10 Ocwen Financial Corporation (NYSE: OCN) is a financial services holding company providing mortgage servicing and originations solutions, focused on delivering a variety of servicing and lending programs. Team Lead - Default Servicing and Invoicing Team (Sep’08-Dec’10) Associate, QC Analyst/Process Trainer (Jul’04-Aug’08)

Meticulously manage the daily operations with a dedicated team and reporting advances to the Process Manager. Involved in ISO Internal Auditing and perform periodic audits to ensure standards are being met.

Provide innovative ideas for improvement of the system so as to enable the payments go straight.

Assess training needs for the team and develop course materials and provide requisite training to the staff.

Efficiently reviewing & analyzing the critical to quality (CTQ) factors and addressing them to the team.

Conducting Annual & semiannual appraisals for the team members. EDUCATIONAL & PROFESSIONAL DEVELOPMENT

Executive Post Graduate Program in Management, Great Lakes Institute of Management (2023-2024) B.Sc, 2003

Poorna Prajna College Udupi, Mangalore University, TRAININGS AND CERTIFICATIONS RECEIVED:

Certified Scrum Product Owner® certification from Scrum Alliance Scrum Product Owner Certified® certification from Scrum Study UiPath Certified Business Analyst

Following Certificates accredited by George Washington University conducted by ESI international

Associate Certificate in Business Analysis

Foundations of Business Analysis

How to Gather & Document User Requirements

Testing Techniques for Tracing and Validating Requirements

Strategic Enterprise Analysis

Passport No: G5853944

Visa Status: US B1/B2

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