Quality Engineer

Ricardo (Ric) Monsivais

**** *. **** **** **. #**

Houston, TX. 77040

(O) 832- 253-8738 / 281-***-**** (H) 281-***-****

*******@***.***

Education

BS Computer Engineering 1989 MBA 2009 – Current

Prairie View A&M University Phoenix University

Prairie View, Texas Santa, Teresa NM

Current MBA GPA: 3.8

College Activities: IEEE member, Captain US Army, Music minor

09/2011 to Present: Quality /Supplier Engineer :FOXCONN - Houston, Texas Responsible for the Quality of Business Unit for wireless communication equipment for CISCO products. Primary function is to provide Quality Engineering support to 7 production lines to 150 production personnel, schedulers, planners and buyers. Primary QE for NPI (New Product Introduction) for wireless communications such as routers and access points. Responsible for Customer relations and process improvements to ensure ISO 9000 requirements are implemented and sustained to meet QSM requirements. Prepares reports to customer in the weekly basis on production, testing and failures reported on 8D’s – Root Cause Analysis. Work directly with Product and Testing Engineering to isolate weakness of process lines and implement corrective actions. Trained Production Personnel on Control Plans and implemented analysis to deter from quality issues and increase production through put. Conducts weekly 6S audits in the areas of sorting, shine, standardization, sustain and safety. Utilize software such Excel, Word, Power Point, SAP, MRP (Foxconn) and CISCO programs to assist on analysis of defective products and customer dissatisfaction. Primary point of contact to submit first article inspection to customer for approval consisting product information, BOM and manufacturability analysis. Responsible for contacting with China counter parts for wireless production capability and quality issues. Provides disposition to defective material and ensures MRB procedures are followed. Assist and writes procedures for process development and clarification for Level 2, 3, and 4 documentation. Work directly with suppliers on return material for credit, repair and or scrap. Directs inventories adjustments in MRB for disposition and data gathering for management approval. Prepares presentation on weekly basis to focus and direct inventory disposition to meet company goals and directions from customer. Directs Failure Analysis to customer to ensure corrective actions are implemented to increase product yields.

03/2011 to 09/2011: Quality Manager (After Hour Consultation) : Downhole Threading Services Inc.- Crosby, Texas Primary point of contact for preparation of API Q1 Certification ISO9001:2000. Responsible for the documentation and of QM, Policies, and Operating Procedures for thread lathe operations -CNC. In addition, responsible for the process improvements such as band saw, swage, sandblast for lathe operations and improve documentation effectiveness and data gathering for corrective actions, production reporting, inventory process, training and continuous improvements. Assist production personnel improving the day to day procedure of receiving pipe, documentation traceability, inventory data gathering and customer awareness. Directly responsible for calibration procedures, inventories, data gathering and corrective actions to meet production and API certification requirements.

05/2007 to 8/2009: Manufacturing / Advance Project Manager: Capsonic Automotive – Juarez, Mexico. Responsible for the manufacturing of 32 production lines in the aspects of production scheduling, customer relations, quality concerns, process improvements utilizing Standard Operating Procedures to comply with TS16949 / ISO14001 and Reporting P&L to Vice President of Operations and Company owner . Responsible for the direction of work load of eight engineers, three buyers / customer service and one sales engineer for process improvements utilizing Six Sigma concepts, 8D Root Cause Analysis.. In addition, directed and budgeted seven major projects equaling $45 M net revenue for 2010 through 2016. Integral team member with Industrial, Manufacturing and Quality Engineering to isolate process weakness and implement proper corrective actions to eliminate special causes of variation in existing production and new developing production lines. Visit customer locations when needed to address customer quality opportunities and future business growth. Directed the implementation of SPC, Cpk,Six Sigma, and Lean Manufacturing concepts with General Motors, Ford, Chrysler, and Delphi.

* Passed full approval PPAP for 6 new production lines

* Passed TS 16949/ISO 9001 recertification third party audit

* Primary point of contact process improvements

* Budgeted 1.5 million dollars in new project spending

* Utilized Six Sigma and Lean Manufacturing for NPI

2/2004 to 05/2007: Quality Manager: Lockheed Martin- Security Clearance SECRET, White Sands NM. Responsible for four Quality Analyst and entire operation for Quality Assurance department. Coordinates quality support missions in daily bases for Engineering department THAAD research and development program. Ensures the program is following AS900 and ISO9001:20000 regulations and Command Media. Keeps track of all non-conformances and provides status to upper management for proper closure paths. Collaborates directly with governmental customer DCMA and MDA in the inspection of incoming and outgoing material and equipment utilizing Form 1149 on daily basis. In addition, reports status of all non-conformances to upper management. Designed and maintains calibration system for the weapon system program. Reviews FMEA’s, job instructions and procedures with engineering management to ensure it meets command media, White Sands Missile Range criteria and Pacific Missile Range Facility Hawaii. Collaborates with Sunnyvale (Silicon Valley) Engineering on going non-conformance status, proper disposition and closure path.

* Developed calibration system

* Designed software receiving inspection that saved 40% of down time through out the year

* Participated in six Quality DCMA/ ten MDA customer / government audits with excellent results

* QA Management support in new program located at PMRF Hawaii

* Generated over 10 procedures to comply with Command Media and ISO9001:20000

02/2001 to 09/2003 Quality Supervisor: Siemens Energy and Automation- El Paso, Texas

Responsible for the leading all quality efforts for 200K square feet plant with two departments Molding and Metal Stamping for circuit breakers and box. Supervised 1 quality technician, 15 quality inspectors, and 1 quality analysis results coordinator. Collaborated directly with Product, Manufacturing and Process engineering to meet or exceed product quality and production requirements. Interfaced directly with customer quality issues and supplier development. Coordinated and prepared quality analysis of full dimensional results for internal and external customers for existing products. Trained personnel in FMEA, Cause and Effect and Control Plans for familiarization and implementation throughout the plant. Designed and implemented new gauging to production to ensure quality of the products produced with acceptable R& results . Maintained calibration system controlled and updated. Budgeted over $50K for departmental expenses. Communicated directly with local customers in Juarez Mexico on quality issues for proper corrective actions and product improvements utilizing SPC’s as needed. Established receiving inspection criteria for incoming and outgoing finished products to meet customer expectations. In addition, established proper documentation and disposition for non-conforming material.

* Reduced PPM’s by 15% in the molding department the first in many years

* Reduced fabrication PPM’s 180K to 4K with in a three month period

* Designed new gauging that improved quality on family product by 100%

* Interface directly with supplier development

03/2000 to 02/2001 Quality / Process Engineer: Capsonic Automotive Inc. - Juarez Mexico

Responsible for leading the effort for continuous improvements projects in 55000 square feet automotive production plant for switches and connectors. Interface directly with customers to solve, improve and projects quality results for the year. Prepares and presents presentations to customer such as TG Missouri (GM) and Denso Corporation. Actively participates with production management to meet or exceed daily production requirements. Participates in the APQP process for all new product introductions. Coordinates and trains personnel in Control Plans and FMEA’s and new process improvements. Analysis defects, reports recommendations and avenues of approach for corrective actions to upper management. Collaborates closely with metrology laboratory management on development and design of new gages for in house use to ensure blue print specifications are met. Worked closing with materials department in modifications of Build of Materials to be consistent with product cost and engineering changes. Collaborated closely with materials department to ensure product mix is available to meet daily manufacturing requirements.

* Designed and implemented a vision system inspection process

* Developed over 100 Control Plans and FMEA‘s to meet customer and QS 9001 requirements

that allowed production lines to meet production from 70% to 100% and product quality

* Instructed over 100 employees in Control Plans

* Designed computer database for Quality and Engineering document control

* Worked directly with production managers to meet or exceed production goals in daily basis

* Presented quality reports and continuous improvement plans for the year to customer s

* Made Capability Studies and implemented SPC’s were applicable

EXPERIENCE: 12/95 - 11/1999 Cummins Engine Company – Juarez Mexico

4/1999 - 11/1999: Regional Parts / Marketing Manager:

Responsible for working directly with Cummins Distributors, Dealers and end users to create a preference for Cummins parts and services in five states . Budgeted $270,000.00 for two Distributor Headquarters and 25 distributor branches that covered Texas, Oklahoma, Iowa, South Dakota, and Nebraska. Responsible for the certification of dealers and service associates. Participated on sales calls and truck rallies in the US. Collected information on competitive activities and provided feedback to corporate marketing personnel. Provided monthly news notes to upper management on marketing aspects and potential business growth.

* Coordinated and funded truck rallies truck drivers 5 states

* Coordinated distributor and customer visit plant in Juarez Mexico

* Serve as customer translator for Hispanic truck drivers

5/1995 - 4/1999 Sr. Quality Engineer:

Responsible for all fuel injector components remanufacture process for a 45000 square feet facility in Juarez Mexico. Experienced in production process utilizing JIT, TQM, FIFO, and SPC. Ability to gather statistical data to determine weakness of process and develop corrective actions utilizing 7 Step Problem Solving method to improve process, quality of product and provide continuous improvement methods to meet and exceed customer requirements. I have understanding in product acceptance, BOM’s final audit, customer and supplier relations, laboratory testing. Experienced in metrology equipment such as flatness, roundness, laser diameter and air gauging. Knowledgeable in ISO9000 and QS-9000 requirements (APQP, PPAP, MSA, FMEA, SPC) for certification. Participated in QS-9000 certification for Diesel ReCon as Sr. Quality Engineer responsible for SPC, Cpk tracking system, Control Plans and quality representative for process documentation. The primary team project leader for high visibility warranty projects.

Special Skills. Computer: Microsoft Word, Excel, PowerPoint, Project Management, Environmental Regulations, ERP systems: PIRS, SAP, MACOLA

Foreign Language: Fluent in English and Spanish

Citizenship: American

US Government Security Clearance: SECRET

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