Customer Service Loss Prevention

Joseph Blauser

**** ******** ** *********, **** *3125

• Phone no: 614-***-****• Email: *-*******@*********.***

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PROFILE:

I am a loyal and dedicated individual with a great deal of ambition. I have extensive experience in the Telecommunications Industry, love to learn and am always up to a new challenge. Excellent customer service skills, work well with others, and on my own. I am seeking a position where I can excel while giving my best to an employer.

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Professional Experience:

IT/Network Technician - Company Wrench - Carroll, Ohio, May 2011 - Jan 2012

• All aspects of PC and laptop support and repair of HP, Dell, Lenovo, Sony, Acer, Toshiba, Asus and Samsung models.

• New desktop and laptop hard drive imaging and setup using Norton Ghost and Acronis True Image.

• All hardware replacements and software updates and upgrades including MS Office configuration and support.

• New user email setup and configuration on the mail server and in Outlook 2003, 2007 and 2010.

• Malware and virus removal software and remote access support using RealVNC software.

• Desktop and server builds including all software installation and configuration.

• Server based CCTV installation.

• Clean loading desktops and laptops with Windows XP Pro and Windows 7.

• Windows 7 image build and testing.

• Smartphone and flip phone activation and setup, including the transfer of user contacts with Motorola IDEN Phonebook Manager, Google Sync and Verizon Backup Assistant.

• Cat 3, 5 and coax installation and termination.

• Network installation at new branches including all cabling and workstation setup.

• Toshiba Digital and VOIP phone installation, setup and programming including 66 block moves and punch downs.

Customer Service Specialist / I&R Technician- AT&T- Columbus, Ohio, Jun 2000 - Jan 2010

• Conducted customer meetings to determine best equipment and services to fit customer needs.

• Coordinated schedule with customers to ensure access times.

• Initiated new service and work orders as needed to ensure customer satisfaction.

• Installation and repair of DSL equipment, Phone service and related software and hardware.

• Small business networking, including static IP setup and testing.

• Installation, setup and configuration of wireless routers, switches and gateways from Netopia, 2wire, Linksys and Cisco.

• PC setup and configuration for LAN and WAN. Troubleshooting and resolving PC issues as related to same.

• Installation, setup and testing of related PC hardware and software.

• Troubleshooting and repair of all Windows based software, upgrades and setting configurations including MS Office products.

• Installation and repair of inside wiring, including category 3 and 5. Termination from Dmarc to jack.

• Installation of phone and DSL equipment.

• All aspects of outside plant installation, testing, repair and locating of copper and fiber based systems, including Underground Boxes, Terminals, NIDs and Remote Broadband Terminals.

• Use and proficiency with, but not limited to, IFD-Toughbook, Sidekick, Sunset Test Set, Butt-set, TDR, Brown Meter, Line Toner and Splicer.

• Central Office frame layout and testing procedures.

• Conducted new employee and co-worker training.

• Followed up with customers to ensure services working as expected and that total customer satisfaction was achieved.

Supervisor Loss Prevention Services - Distribution Fulfillment Services - Columbus, Ohio, Jan 1995 - May 2000

• Provided security and loss prevention to Eddie Bauer and Spiegel.

• Monitored fire, theft, intrusion and panic alarms for approximately 150 stores throughout the United States.

• Managed 5 employees and all shift responsibilities.

• Provided on site loss prevention and physical security to a 1 million square foot facility.

• Coordinated all emergency responses to on site and off site locations.

• Prepared and filed appropriate reports for all incidents.

• Participated in on site theft investigations and employee terminations.

• Received first responder and first aid certifications.

• Programmed all on site access requests and access badges.

• Provided phone support for all alarm related issues.

• Coordinated repairs to all on site related equipment.

• New employee training.

Police Officer - Law Enforcement - Ohio, Jul 1992 - Jan 1997

Worked as an Auxiliary Police Officer over a 5 year period for 3 local Police Departments.

• Hebron, Ohio PD

• Kirkersville, Ohio PD

• Johnstown, Ohio PD

Responsibilities included all aspects of Law Enforcement.

EDUCATION:

Telcordia - Chicago, Illinois

Telephony Certification, Jul 2000 - Aug 2000

• Telephony

• Computer Hardware and Software Installation.

• Inside Wiring Procedures.

• Customer Service and Support

• On the Job Safety

Muskingum Tech - Zanesville, Ohio

Law Enforcement, Sep 1991 - Mar 1992

• Police Officer Training Academy

• Received O.P.O.T.C Certification.

Groveport Madison - Groveport, Ohio

High School Diploma, Aug 1979 - Jun 1982

Business related classes.

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