Customer Service Medical

JESSICA STEPIEN

**** ******* ***** *********, ******* 46143

Home Phone 317-***-**** Cell Number 317-***-****

**********@*****.***

Career Objective: Seeking a medical assisting position that will allow me to work closely with patients and other healthcare professionals to deliver excellent service and care while building on the skills and training acquired through my education

Education:

Brown Mackie College- Indianapolis, IN July 2009 – August 2011

GPA: 3.20

Associate of Science, Medical Assisting

Graduation Date, August 27, 2011

Deans List

CPR Certified – American Heart Association

First Aid Certified – American Heart Association

Internship:

Bertram Graves Office – Indianapolis, IN August 2011- September 2011

Medical Assistant

Blood draws

Assisted on Echo’s and performed EKG’s

Obtained vitals and calculated BMI

Called to preauthorize medications

Did filing and charting

Related Skills / Training:

Medical Ethics

Medical Terminology

Anatomy and Physiology

Phlebotomy and Hematology Procedures

Urinalysis and Microbiology Procedures

Medical Administrative Procedures

Medical Calculations

Clinical Procedures

Electronic Medical Record

Companionship

Geriatric Patients

Bathing Assistance

Inventory Control

Cash Management

Customer Service

Work History:

Home Instead Senior Care – Greenwood, IN May 2012 – Current

HHA

Provided companionship

Assist with daily living

Remind to take medications

Assist with scheduling doctor’s appointments

Run errands and /or take client out

Community Hospital South – Indianapolis, IN April 2012 – May 2012

Volunteer

Respond to call lights

Prepare patients for discharge

Stock patients’ rooms

Ran errands for patients and staff

Provided patients water and food as requested

MY MD House Calls – Indianapolis, IN October 2011 – February 2012

Medial assistant

Blood draw on multiple patients

Obtained vitals

Record patient history

Chart origination for new and current patients

Schedule outside procedures

Foxconn Electronics – Plainfield, IN September 2005 – March 2011

Warranty Technician

Troubleshoot computer hardware and software

Managed daily reports for supervisor

Team Leader

Assist other employees with troubleshooting

Assigned to fix high fall out computers

Speedway Super America – Greenwood, IN June 2009 – August 2010

Customer Service Rep/ Shift Leader

Provided excellent customer service

Inventory Control

Trained new employees

Answered all customer questions and complaints

Cash management

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