Data Analyst

SUMMARY

A business information professional with significant and diverse experience in data management, business intelligence, and project management. Successfully led a cross-functional team that developed and implemented a complex segmentation system. Dedicated to building and developing strong customer relationships. Proven ability to perform as an independent representative on a corporate team. Experience in data manipulation, direct mail, statistical data analysis, credit bureau data, credit scoring.

Additional areas of expertise include:

Listening and coaching skills

Ability to understand and explain information

Perseverance in pursuing goals

TECHNICAL SKILLS

SAS (Mainframe, PC, and Unix) SQL (Oracle, DB2) Microsoft Office Suite

Unix OS390 JCL

SDSF NDM Visio

PROFESSIONAL EXPERIENCE

HSBC, San Diego, CA 2000-2008

One of the largest banking and financial services organizations in the world, servicing 85 countries.

Senior Credit Risk Analyst (2006-2008)

Represented Auto business unit on the Basel II project as project manager, researched and answered questions from corporate team, compiled monthly reports, tracked project timelines with Basel II team, performed as liaison between business and technology services group, provided user acceptance testing.

Completed Basel II segmentation project one month early by ensuring that the cross-functional team complete their tasks on schedule.

Ensured quality and timeliness of corporate projects by writing functional requirements and collaborating with developers to implement and test production processes for Basel II and other related corporate risk data.

Maintained quality of products by building, executing, and analyzing audit and monitoring reports.

Senior Information Analyst (2000-2006)

Provided business information intelligence, conducted data testing, delivered ad hoc query results, represented Auto business unit on all corporate data projects, retrieved data for internal clients, supported direct marketing.

Supported delivery of corporate cross-sell marketing database by leading a cross-functional team of globally-resourced developers, Information Management, and Technology Services groups.

Created direct mail campaign files and reports from cross-sell marketing database by implementing client’s selection criteria and applying legal and compliance suppressions.

Contributed to successful launch of corporate data structure containing various regulatory, legal, and internal suppression data necessary for marketing campaigns by collaborating with other business units and rigorous testing of the system.

Maintained the integrity and compliance of the company by performing data masking and data suppressions processes necessary to satisfy legal and corporate requirements.

Designed process to cross-reference marketing campaign, response, and application information to populate cross-sell database by gathering and linking data.

Reduced learning curve for other data employees by understanding and explaining new complex A/R system.

SCORING SOLUTIONS, Atlanta, GA 1996-2000

A leading developer and provider of credit scoring services, acquisition, behavior, collections, recovery, marketing scorecards and risk management services.

Senior Project Analyst (1997-2000)

Communicated directly with clients, attended client scorecard review meetings, presented customized credit scoring products to clients, developed segmentation systems, composed model documentation. Reported directly to both partners of the company.

Offered new tools for the energy and telecommunications industries by developing industry-specific risk models through an alliance with a major credit bureau.

Improved predictive power of models by designing segmentation systems using factor analysis and tree analysis.

Delivered excellent customer service by providing comprehensive support to clients, including building reports for strategic analyses.

Increased client satisfaction by analyzing and including their suggestions for scorecard models.

Project Analyst (1996-1997)

Built statistical credit scoring models based upon existing requirements using SAS software, developed reports as requested by client, analyzed and organized credit bureau and client data, diagnosed data issues.

Equipped clients to better manage risk and select customers by developing account acquisition, bankruptcy, behavior, and collection scorecards for credit card, retail, sales finance, cellular phone, and direct loan models using linear and logistic regression techniques in SAS.

Improved quality of model data by analyzing and formatting client data and internally-aggregated credit bureau variables.

Satisfied international client requests by developing predictive models for foreign portfolios based upon customer information and the country’s new credit bureau files.

Enabled clients to determine the value of currently-used scorecards by performing scorecard validation analyses.

Ensured accuracy of model variable and scorecard calculations by performing audits of credit bureaus.

EDUCATION

Georgia Institute of Technology – School of Industrial and Systems Engineering, Atlanta, Georgia

Master of Science in Statistics

North Carolina State University – College of Textiles, Raleigh, North Carolina

Master of Science in Textile Engineering and Science, Minor in Statistics

Bachelor of Science in Textile Engineering

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