CERTIFICATIONS

CCENT (**/**) CCNA (**/**)

Education

 University of Phoenix: Studying Information Technology (07/08-present)

 Knowledge Quest Education: Network plus, CCNA bootcamp, MCITP for Microsoft Server 2008-Active Directory, Server Administration, 2008 Network Infrastructure (11/08- 07/09)

 U.S. Army Military Intelligence School: 96B-Intelligence Analyst

WORK EXPERIENCE

Verizon Telecom – Tampa, FL

Fiber Network Field Technician (2006-present)

Roles

Install, remove, rearrange, program, test, troubleshoot and maintain fiber network services. Install and configure routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interact with the Fiber Solution Center as needed. May install appropriate inside wiring and cabling. Install, maintain and repair outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Interface with customer to negotiate the placement of equipment; may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment. Ensure customer satisfaction. Respond to inquiries and provide follow-up, as necessary. Interpret schematic work order drawings to determine job specifications and installation needs. Order and/or obtain required equipment. Problem solving where appropriate. Utilize various test equipment to analyze equipment trouble and take appropriate maintenance action.

Responsibilities

Required high level of customer contact to help ensure customer satisfaction. Climbing poles and ladders; lifting 75-100 pounds on a regular basis; pushing, reaching, bending and stooping; manual dexterity; good sense of balance; and good color vision. The candidate must possess the knowledge, skill and ability to perform the above duties associated with Fiber Network Field Technician without immediate supervision.

Technologies

 Cisco 2500 and 2600 routers

 Westell 9100 wireless routers

 Microsoft Windows 98, 2000, 2003, XP, Vista

 Linksys Wireless routers (B/G/N)

 Zyxel, Linksys, Netgear wireless adapters

 Actiontec Routers

 Cisco 1950 and 2900 switches

Bank of America- Tampa, FL

Proof Operator (1998-2006)

Roles

Operates machines to encode, add, cancel, photocopy, and sort checks, drafts, and money orders for collection and to prove records of transactions: Places checks into machine that encodes amounts in magnetic ink, adds amounts, and cancels check. Enters amount of each check, using keyboard. Places encoded checks in sorter and activates machine to automatically microfilm, sort, and total checks according to bank drawn on. Observes panel light to note check machine cannot read. Reads check and enters data, such as amount, bank, or account number, using keyboard. Compares machine totals to listing received with batch of checks and rechecks each item if totals differ. Encodes correct amount or prepares transaction correction record, if error is found. Bundles sorted check with tape listing each item to prepare checks, drawn on other banks, for collection

Responsibilities

Process and balance customer transactions. Responsible for troubleshooting processing machine for problems to avoid unneeded calls to maintenance. Help provide training for new employees starting out in my department. Self-motivated as pay was based on an incentive program which rewarded work speed and accuracy

Technologies

 NCR machines

U.S. Army National Guard

MOS 96B-Intelligence Analyst (1996-2004)

ROLES

Intelligence specialists use information derived from all intelligence disciplines to determine changes in enemy capabilities, vulnerabilities, and probable courses of action. The Intelligence Analyst is primarily responsible for supervising, coordinating and participating in the analysis, processing and distribution of strategic and tactical intelligence.

RESPONSIBILITIES

Prepares all-source intelligence products to support the combat commander. Assists in establishing and maintaining systematic, cross-referenced intelligence records and files. Receives and processes incoming reports and messages. Assists in determining significance and reliability of incoming information. Assists in integrating incoming information with current intelligence holdings and prepares and maintains the situation map. Assists in the analysis and evaluation of intelligence holdings to determine changes in enemy capabilities, vulnerabilities, and probable courses of action. Assists in the preparation of Order of Battle records using information from all sources and in the preparation of strength estimates of enemy units. Assembles and proofreads intelligence reports and assists in consolidating them into military intelligence. Prepares Intelligence Preparation of the Battlefield (IPB) products. Analyzes current intelligence holdings to identify gaps, and subsequent intelligence collection requirements. Considers enemy Order of Battle records in the development of collection tasks and assessment of enemy vulnerabilities and probable courses of action. Assists in the preparation of reports on captured enemy material. Drafts periodic and special intelligence reports, plans, and briefings.

TECHNOLOGIES

 All Source Analysis System