Quality Assurance Manager

Bruce McDougal

*** ***** *****

Emmaus, PA *****

US Cell: 412-***-****

*************@*****.***

Summary Experienced Quality Professional skilled in Quality Management systems and processes across single and multiple plant locations, both domestically and internationally.

Education

B. S. in Biology and B. S. in Medical Technology, minor in Chemistry, University of Wisconsin-Stevens Point

Graduated Magna cum Lauda

Experience

Senior Director of Quality

7/10/12 – Present American Beverage Corporation

Authored HACCP and food safety pre-requisite programs to include Good Manufacture Practices.

Maintained ISO 9001:2008 certification.

Performed internal inspections and audits of plant processes and procedures.

Began implementation of Lean Six Sigma principles to improve efficiencies and reduce defect rates.

Initiated OEE and SPC to recognize process/product trends and identify opportunities for improvement.

Assured Regulatory compliance of Finished Goods and Ingredients.

Directed the Customer Complaint investigation and resolution process.

Performed Supplier and DC audits/inspections for compliance to company and industry standards.

Oversight of injection and blow molding (preform, and bottle) quality.

Quality Assurance Manager

03/19/12 – 7/6/12 Niagara Bottling, LLC

Enhanced the HACCP and food safety pre-requisite programs to keep pace with Regulatory changes.

Developed SQF Food Quality Plan.

Maintained SQF Level 3 Certification.

Assured Regulatory compliance of Finished Goods and Ingredients.

Responsible for Customer Complaint investigation and resolution.

Performed Supplier and DC audits/inspections for compliance to company and industry standards.

Oversight of injection and blow molding (preform, cap, and bottle) quality.

Quality Assurance Manager

03/14/11 – 03/17/12 Ocean Spray Cranberries, Inc.

Enhanced the HACCP and food safety pre-requisite programs.

Developed SQF Food Quality Plan.

Maintained SQF Level 3 Certification.

Responsible for maintaining Kosher status of Finished Goods and Ingredients.

Assured Regulatory compliance of Finished Goods and Ingredients.

Responsible for Customer Complaint investigation and resolution.

Performed Supplier and DC audits/inspections for compliance to company and industry standards.

Quality Assurance and Technical Services Director

12/03/06 – 11/30/11 Oasis International Waters, Al Morrell Development, Victory Base Complex, Baghdad, Iraq

Offered support, guidance and direction to the Sites regarding Quality, Food Safety, and Food Security issues.

Responsible for Contractual and Regulatory compliance relating to the production of USG purified bottled water.

Maintained Iraq Regulatory compliance relating to commercial bottled water.

Interfaced with the various Iraq Ministries regarding commercial bottled water Quality, Food Safety, and Food Security questions and issues to include personal on premise visitations where appropriate.

Oversight of injection and blow molding (preform and bottle) quality.

Initiated OEE and SPC to recognize process/product trends and identify opportunities for improvement.

Directed new/improved package development to include package integrity and cost savings.

Developed Technical Standards and Specifications for new product formulations, food additives, ingredients and product packaging to include Regulatory compliance.

Determined the disposition of all Finished Product involved in any Quality or Food Safety situation.

Initiated, coordinated and directed internal Mock Recall exercises to maintain product and raw material traceability.

Achieved third party accreditations and certifications (e.g. IBWA, CENTCOM, NSF, SQF, etc.).

Responsible for customer complaint management and response process.

Developed, revised, and issued Standard Operating Procedures relating to the areas of Quality Assurance, Food Safety, Food Security and acted in the Document Administrator capacity in maintaining current SOP indices.

Responsible for the QA approval of all new raw materials and vendors.

Initiated and managed defective raw material reports in conjunction with the raw materials Purchasing group.

Maintained the Master file for raw material specifications, MSDS, and Regulatory compliance documentation.

Generated and maintained the Approved raw materials and chemicals Supplier/Material lists.

Lead cost saving initiatives for lab supplies and chemicals.

Quality/Operations Manager

3/01/06 – 11/01/06 Langlade Springs Water Company LLC

Designed a start-up branded and private label natural spring water bottling plant to include production equipment layout, clean room, and warehouse facilities.

Established production requirements based on investor business and marketing plans.

Involved in all aspects of staff acquisition and scheduling.

Responsible for production equipment specifications and purchases.

Located material suppliers and obtained competitive price quotations.

Responsible for USDA licensing and FDA registration.

Authored plant Quality and Food Safety systems to include cGMP’s and HACCP.

Designed product test protocols.

Worked with customers on private label specifications and requirements.

Quality Assurance/Food Safety Consultant

8/18/05 – 2/28/06

Worked with Food/Beverage companies to develop and implement Quality Assurance and Food Safety programs, policies, and procedures, to comply with regulatory, customer, and internal company requirements.

Assisted companies with the design of sanitation programs to comply with all regulatory and industry standards.

General Manager/Quality Assurance Director

4/12/04 – 8/17/05 Badger State Fruit Processing

Instrumental in the design and construction of a 62,000 sq. ft. cranberry juice manufacturing plant.

Project Manager and coordinator for the General Contractor, Sub-contractors and specialized trades.

Instrumental in the development of the plant business plan.

Developed plant construction and equipment budgets as well as operating budgets.

Developed costing structure and profit schedules.

Coordinated all construction and equipment bids, contracts and purchases.

Responsible for process design and equipment installation to Regulatory and customer specifications.

Drafted Contract manufacturing and supply agreements/contracts.

Developed the plant Food Safety and Quality Assurance program to Regulatory compliance and customer specification.

Responsible for Plant operations and Quality on a daily basis to meet efficiencies, yields, and margins.

Supplier Quality Assurance Manager

6/23/03 – 04/9/04 International Multifoods Inc.

Responsible for Quality of product and service for 647 ingredient and packaging suppliers.

Liaison between plants and suppliers in resolving quality issues.

Responsible for supplier and contract manufacturer Quality audits.

Quality contact for 7 U.S. and Canadian flour manufacturing facilities and select dry product contract manufacturers.

Participate in the development and implementation of Corporate Best Practices for Supplier, Contract Manufacturing, and plant programs.

Shared responsibility for training programs to include cGMP’s, HACCP, Allergen, Kosher, Sanitation, and Human Safety.

Quality Assurance/Technical Director

8/05/02 – 6/20/03 Kerry Ingredients North America

Corporate supplier quality programs including Quality Systems audits of suppliers and contract manufacturing. Includes formal auditing of Suppliers for cGMP’s, Sanitation, and Quality Systems performance. Worked with R&D, Purchasing, and Corporate QA in supplier qualifications, approvals, and necessary improvements.

Responsible for Division Food Safety (HACCP), Regulatory compliance, cGMP, Allergen, Sanitation, Kosher, and Human Safety training programs to include development, implementation, and “hands on” training presentations.

Spearheaded Strategic Business Unit Quality and Food Safety programs involving three manufacturing facilities in the U.S. and Canada

Actively participated in business unit decisions pertaining to equipment purchases, facility renovation projects, raw ingredients, packaging materials, and other functions, which could impact product safety and quality.

Provide Quality Assurance and technical support to plants within the assigned business unit through training, inspections, and customer issue follow-up.

Developed and implemented policies and procedures at the Division and plant level as well as input into the development of Corporate policies and procedures.

Managed the Quality Control staff at 5 production facilities in the U.S. and Canada totaling 47 personnel.

Plant Manager,

8/18/00 – 8/04/02 Northland Cranberries, Inc. Wisconsin Rapids, WI

Responsible for managing the plant staff totaling 38 full time employees with the number approaching 200 during the cranberry harvest season.

Plant HACCP Coordinator responsible for all Regulatory and Certification compliance (FDA, USDA, Organic, Kosher, NAFTA).

Coordinated the development and production of the chocolate coated, sweetened and dried cranberry product line.

Completed USDA Domestic Origin Traceability program and Industrial Ingredient Division Product Recall System.

Responsible for the entire Cranberry product inventory and movement system.

Managed the Industrial Ingredient Division Quality Monitoring System.

Developed customer specific cranberry blend formulas for contract manufacture.

Coordinated with Industrial Ingredient Sales, Transportation, and Customer Satisfaction Departments on inventory movement.

Direct Customer contact for the Industrial Ingredient Division.

Corporate Quality Manager

12/1/99 – 8/17/00 Northland Cranberries, Inc. Wisconsin Rapids, WI

Responsible for Corporate HACCP program, Regulatory compliance, Kosher status, and Corporate Sanitation programs in seven major Juice/Beverage plants.

Instrumental in developing and implementing Corporate Quality System resulting in consistent Quality reporting throughout the corporation.

Developed and implemented a Corporate Quality Monitoring System resulting in increased Quality awareness.

Designed and executed a Corporate Auditing System resulting in continuous improvement programs in all plants (Certified as Lead Auditor through ASI).

Responsible for all Corporate, Co-Manufacturing, and Supplier audits.

Devised an Ingredient Manufacturing Quality System resulting in improved quality of manufactured and purchased ingredients.

Drafted raw material, packaging, ingredient, and finished product specifications.

Authored a Quality System based on FDA cGAP (Current Good Agricultural Practices) for the Agricultural Division.

Responsible for all Phytosanitary Certificates, Country of Origin Certificates, Certificates of Free Sale, Purity, Health, Sanitation, and Origin, and all NAFTA documentation for fruit and juice products exportation.

Plant Quality Control/Production Manager

10/1/98 - 11/30/99 Northland Cranberries, Inc. Wisconsin Rapids, WI

Researched, developed and implemented new enzymatic treatment resulting in greater yields, color extraction and diminished polyphenol haze.

Developed equipment hygiene monitoring system resulting in more efficient sanitation, product throughput and lower chemical costs without compromising Food Safety or Product Quality.

Designed and performed employee cGMP, Food Safety (HACCP), Regulatory compliance, Allergen, and Human Safety (fork lift, LOTO, confined space entry, chemical handling, etc.) training programs resulting in enhanced Food Safety, Product Quality, and Employee Safety.

Researched, developed, and implemented fresh fruit sanitizing program resulting in improved Food Safety, fewer product returns, and longer product shelf life.

Quality/Inventory Control Manager

1/1/98 - 9/30/98 Northland Cranberries, Inc. Wisconsin Rapids, WI

Devised incoming process and fresh fruit inspection and testing programs resulting in improved finished product quality.

Created and implemented fresh fruit HACCP program resulting in improved Food Safety and product Quality.

Devised and implemented a Quality Monitoring System involving equipment operators resulting in improved product awareness and Quality.

Quality/Inventory Control Coordinator

8/11/97-12/31/97 Northland Cranberries, Inc. Wisconsin Rapids, WI

Designed and implemented complete Quality System resulting in increased Food Safety and product Quality.

Devised and implemented finished product inventory system resulting in accurate inventories, costing, profitability and usage.

Became HACCP certified through AIB training resulting in the development of juice HACCP program.

CONTINUING EDUCATION

Attained Certified Quality Manager (CQM) certification through the American Society of Quality (ASQ) on 10/31/11

SQF Practitioner Certification through NSF

HACCP Manager Certification through NSF

HACCP Certification Training, American Institute of Bakers, Chicago, IL

Sanitation Chemical Safety Training, Rochester Midland Corporation

Management Skill Building, UW-Stevens Point

Supervising Today Seminar, MRA-Institute of Management, Inc., Stevens Point, WI

Minimally Processed Fruit and Vegetable Juices: Scientific Issues to Achieve a Safe Product, Institute of Food Technologists, and National Center for Food Safety and Technology, Chicago, IL

Juice Processing Technology, Society of Manufacturing Engineers, Tampa, FL

Lead Auditor Training, American Sanitation Institute, Food Safety Consultants, St. Louis, MO

Advanced Pathogen Methods, Silliker Laboratories, Chicago, IL

Statistical Analysis and Sampling, Blackhawk College, Beloit, WI

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