Customer Service Management
Resume:
ANGELA WALKER LAWRENCE
**** ***** *****, ****** *******, TEXAS 78413
cih1h2@r.postjobfree.com
BEST CONTACT-CELL 361-***-****
Temporary address: 825 38th Street South, Birmingham, AL 35222
OBJECTIVE
IN SEARCH OF AN OPPORTUNITY TO DEMONSTRATE THE TENURED EXPERIENCE AND CAPABLE LEADERSHIP TALENTS IN A POSITION THAT OFFERS GROWTH, MATURITY AND FELLOWSHIP. I YEARN TO MAXIMIZE MY POTENTIAL IN THE FIELDS OF CUSTOMER SERVICE, INSURANCE, AND FINANCE. AS MY QUEST CONTINUES I CONTINUE MY EDUCATION SO TO BE AN IMPORTANT ASSET TO SUCH COMPANY OR CORPORATION.
EXPERIENCE
6/10-7/11 AMERICAN HABILITATION SERVICES, CLASS PAYROLL & BILLING MANAGER- CORPUS CHRISTI, TX
RESPONSIBLE FOR PROCESSING VENDOR INVOICES FOR RECIPIENTS OF SPECIALIZED THERAPIES WHOSE SERVICES WERE ADMINISTERED COVERED BY MEDICAID. RESUBMITTED REJECTIONS TO THE STATE SEEKING RECONCILIATIONS. CREATED PCA TEMPLATES FOR EMPLOYEE PAYROLL AND VENDOR FOLLOW-UP TEMPLATES SO TO INCREASE PRODUCTIVITY AND STREAMLINE AR/AP PROCESSING. PREPARED FINANCIAL DOCUMENTATION AND FILE MANAGEMENT FOR COMPANY AND STATE AUDITS. ASSISTED CLASS DIRECTOR IN MANAGEMENT OF TIME-OFF AND VACATION SCHEDULING, IF EVER ABSENT. SUBMITTED MONTHLY REPORTS TO CORPORATE OFFICE FOR BALANCING. ULTIPRO SYSTEM
3/08-10/09 BBVA COMPASS BANK-CD/IRA OPERATIONS ANALYST II-BIRMINGHAM, AL
REVIEWED, ANALYZED AND SET UP REQUESTS FROM NEW OR EXISTING CUSTOMERS REGARDING IRA/CD ACCOUNTS. COMPARED OPENING AND RENEWING RATES FOR RETIREMENT ACCOUNTS TO THAT AGAINST COMPETITORS SO TO BETTER SUIT THE NEEDS OF CLIENTS. PROCESS SHORT AND LONG TERM RETIREMENT PLANS THAT WERE SEEKING PAYOUTS. EXPLAINED DIFFERENCES BETWEEN MONEY MARKET CD'S, IRA BUILDERS, CESA IRA'S, TRADITIONAL AND ROTH IRA'S. USED UP-SALE TACTICS TO MEET DEPARTMENT QUOTAS WHILE ADVISING THE TAX BENEFITS OF SETTING UP RETIREMENT PLANS. ANALYTICAL APTITUDE REQUIRED.
02/07-3/08 PROTECTIVE LIFE INSURANCE, WEST COAST LIFE SR. POLICY SERVICE COORDINATOR-BIRMINGHAM, AL
REVIEWED, ANALYZED AND ANSWERED REQUESTS FROM EXTERNAL AND INTERNAL CUSTOMERS (E.G. POLICYHOLDERS, AGENTS, COWORKERS). PROCESSED ALL TYPES OF WEST COAST LIFE DISBURSEMENT REQUESTS FOR TRADITIONAL AND UNIVERSAL LIFE POLICIES INCLUDING, BUT NOT LIMITED TO FULL & PARTIAL SURRENDERS, CASH LOANS, PREMIUM LOANS, SIDE FUND WITHDRAWALS. ADVISED POLICY OWNERS OF NEW DECLARATIONS AND CHANGES THAT AFFECTED THEIR POLICY. FILE MANAGEMENT REQUIRED TO FOLLOW-UP WITH POLICY REVIEWS OF LAPSING OR BEREAVED POLICIES FOR PROPER DISPOSITION, ETC. CONDUCTED THE NECESSARY MAINTENANCE OF CLIENT’S POLICIES.
CONTINUED RESUME OF ANGELA WALKER LAWRENCE
cih1h2@r.postjobfree.com
PAGE 2
EXPERINCE CONTINUED…
7/04-6/06 NATIONWIDE INSURANCE CO-CASUALTY CLAIMS ADJUSTER- BIRMINGHAM, AL
RECEIVED LOSS REPORTS FOR INITIAL LOSS AND DETERMINED LIABILITY AND COVERAGE. ESTABLISHED FILE MAINTENANCE AND DETERMINED CLAIM RESERVE TO SUBMIT DRAFTS WITHIN LIMITS OF AUTHORITY. OBTAINED LOSS DATA VIA RECORDED CONVERSATION AND POLICE REPORTS. NEGOTIATION AND EXTENSIVE RESEARCH WITH ALL PARTIES OF INCIDENT TO INITIATE SUBROGATION. CERTIFIED TRAINING-CLASS, VITAMIN CPS, MEDICAL ORIENTATION AND PROJECT EAST. AWARE OF CODE AND BEST CLAIM PRACTICES. INS21 FOR P&C AND INSURANCE FRAUD.
11/98-6/04 SOUTHTRUST BANK OF ALABAMA–DEPOSIT COLLECTIONS ADJUSTER-BIRMINGHAM, AL
OPERATED AS A COLLECTOR FOR A SPECIALIZED DEPARTMENT WITHIN SOUTH TRUST BANK'S CORPORATE OFFICE. PLACED OUTBOUND CALLS TO CUSTOMERS THAT HELD NEGATIVE CONSUMER OR COMMERCIAL CHECKING ACCOUNTS OR CREDIT-LINE ACCOUNTS. RESPONSIBLE FOR ACCOUNTS CURRENT LAYOUT. KEPT SOCIAL SECURITY NUMBERS AND ACCOUNTS NUMERICALLY FILED ACCORDING TO "CHARGE-OFF DATE". PROVIDED, EXPLANATIONS OF POLICIES AND PROCEDURES THAT IMPROVED CLIENT RELATIONS. CONDUCTED DISCRETIONARY MAINTENANCE OF ACCOUNTS.
EDUCATION
PRESENT-UNIVERSITY OF PHOENIX, ONLINE-BUSINESS MANAGEMENT
5/02 VIRGINIA COLLEGE-BIRMINGHAM, AL- MANAGEMENT INFORMATIONS- PRES. AWARD
8/92 DELMAR COLLEGE-CORPUS CHRISTI, TX- AAS, MENTAL AND SOCIAL HEALTH
6/88 GED, DELMAR COLLEGE- CORPUS CHRISTI, TX
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