Manager Assistant

CAROL B. HANCOCK

**** **** ***** *****

Sandy Springs, GA 30328

Home 404-***-**** Cell 404-***-**** E-mail – **********@***.***

PROFESSIONAL Typing - 90 wpm Adobe InDesign CS4

SKILLS MS Office Suite XP 2010 PageMaker 7.5

Excel, Word, PowerPoint ACT 2008 (Contact Database)

Outlook Visio 2007 (Org & Flowcharts)

EXPERIENCE

11/2010 – 11/2011 WILLIAMS REALTY ADVISORS, LLC (Asset Management Private Equity Funds) Atlanta, GA

position Executive and Personal Assistant to President & Chief Operating Officer

eliminated Duties specific to the President

Letter and email composition

Screen calls; open and process mail including Fed-Ex and UPS

Travel arrangements (national and international) – airline, hotel and limo

Order office supplies

Meeting set-up including A/V, easels, white boards, food and beverage

Schedule appointments and maintain Outlook calendar and desk calendar

Maintain confidential file of user names and passwords

Assist with business taxes

Assist with troubleshooting computer, fax and copier glitches

Daily organization of President’s desk including filing documents, sharpening pencils, etc.

Duties as Personal Assistant

Assist with home repairs including scheduling contractors, follow-up and maintaining records

Personal banking including deposits, withdrawals, money transfers, and paying bills

Maintain children’s trust funds

Assist with personal income and property taxes

Schedule doctor/dentist appointments and handle insurance

Maintain all personal files and records

Place on-line orders for personal items/gifts and return items when necessary

Work with spouse in her home office including filing and organizing

Hand-address and mail personal Christmas cards and maintain address lists

Personal travel arrangements

Work with vehicle, home and life insurance agents

Assist with contractor and utility disputes

Schedule lunch/dinner appointments

Run personal errands

Assisted with re-finance of home

Assist with entertainment tickets

11/2007 – 10/2010 BOYKEN INTERNATIONAL, INC. (construction consultants) Atlanta, GA

boss & I laid off Office Manager and Executive Assistant to VP of Operations and to VP of Expert Services

Provided support and assistance to VP of Operations and VP of Expert Services

Provided assistance to Project Managers

Primary point of contact for project management reports and project proposals

Coordinated all company conferences and trade shows including logistics, shipping, etc.

Maintained/updated Policy & Procedure Manual

Ensured smooth operation of office (maintenance/housekeeping issues, furniture logistics, etc.)

Contact for all vendor relations

Coordinated monthly staff meetings

Staff communications: announcements, reminders, landlord information, safety/security

Maintained Office Library

Chaired Charity Committee and the Events Committee

06/2006 – 11/2007 Assisted friends with administrative tasks in their respective businesses including Dr. Edward Mills at The Atlanta Center for Restorative Dentistry

06/2005 – 05/2006 IMAGE DESIGN, INC. (interior architecture and design firm) Atlanta, GA

boss retired Executive Assistant to President and Office Administrator

Duties specific to the President

Letter composition and ability to type verbal dictation; replied to all emails

Liaison with clients

Calendar management; reminded President of meetings throughout the day to stay on

schedule

All travel, hotel and limo arrangements for President as well as for out-of-town clients

Continuous follow-through on daily assignments to keep President aware of status

Personal errands for President included shopping, laundry pick-up, bill paying, scheduling

personal appointments, car washing and maintenance, wrapped all Christmas gifts,

addressed Christmas cards, assisted with her children and grandchildren, liaison with

housekeeper, personal banking, insurance, ordered flowers, wrote thank you notes, assisted with personal party planning including invitations, catering, décor and served at same

Duties as office manager

Employee reminders, announcements, changes/updates regarding office polices

Liaison to property management

Physical arrangements for all internal breakfast and lunch meetings and clean-up afterwards

Prepared performance evaluation schedule for employees with company partners

Maintenance of office machines. i.e. copiers, telephones, refrigerator, dishwasher, postage

meter, fax machines, and computers (coordinating tech support or service when needed)

Facility maintenance (heating/air problems, interior office problems, janitorial services)

Staff address/telephone roster changes/updates

Responsible for coordinating recognition of staff birthdays and anniversaries

Intern Program (locate/provide candidates for interviews with designers and architects)

Planned and executed company outings

Coordinated company Christmas card mailing and Christmas party

Company Lunch & Learns (obtaining speakers to speak to staff during lunch)

Direct Report for receptionist

12/2003 – 06/2005 J. B. TRIMBLE, INC. (civil and structural engineers) Atlanta, GA

Marketing Administrator

1991 – 12/2003 CHEROKEE TOWN AND COUNTRY CLUB (Atlanta Premiere Private Club) Atlanta, GA

boss retired Membership Director and Executive Assistant to General Manager

Duties specific to the President

Letter composition and thank you notes

Typed verbal dictation for time management purposes

Prepared notices, minutes and other items for Executive Committee and Governing Board

Compiled monthly Governing Board booklets

Assisted G.M. with memberships in service organizations, clubs, panels and boards

Sounding board to G.M. regarding confidential member and/or staff opportunities or problems

Maintained staff Policy Manual and Governing Board Policy Manual; updated as necessary

Sent flowers to members for funerals, celebrations, etc.

Duties specific as membership director

Provided member nominees with appropriate membership documents

Reviewed all applications for accuracy and informed sponsors of the status of their nominees

Assigned and issued all membership numbers, packets and cards to new members

Worked in conjunction with the Membership Committee to keep Waiting List moving

Maintained monthly membership transaction roster for submission to Business Office including initiation fees and prorated member dues

Conducted club tours for all new members including orientations

Responded to member concerns, complaints and feedback to resolve issues

Maintained 2,600 member files, updating as information changed

Assisted with multiple membership mailings throughout the year including coordination of

annual Christmas card mailing to membership

EDUCATION DeKalb Community College (now Georgia Perimeter College) - Associate Degree in

Secretarial Science

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