EXECUTIVE ASSISTANT
Resume:
E. Friday Umoh
Irving, TX 75038
*********@*****.***
Objective
Administrative professional with a positive team approach. Proven experience in interfacing with all levels of management, employees, various departments and external clients. Areas of strength include professionalism, high level organizational skills, detail-oriented, multi-tasking capabilities, telephone etiquette and ability to adapt to change. Involvement in legal financial functions and resource management while maintaining a high level of confidentiality.
Qualification Summary
• Seven years experience working in fast-paced environments while maintaining excellent customer service, awareness and developing customer rapport. Played key role in resolving customer complaints and making key decisions in critical moments. Maintaining records, bookkeeping, files, reports, filing, editing presentations, and cost saving initiatives while bringing people and resources together to ensure critical tasks are completed.
• Customer-Service, Customer-Satisfaction, Customer-Care, Customer Relations, Client Service Skills
• Leadership & Organizational Development Skills
• Analytical, Problem Solving, People & Time Management Skills
• Business Acumen, Client-Strategy, Strategic-Planning, Policies & Procedure Skills
• Billing, Accounts-Receivable, Collections, Audits, Forecasting, Accounting & Expense Management Skills
• Conflict Resolution, Problem-Performance Solving, Project Management & Crisis Skills
• 24/7 Inbound & Outbound, Call/Contact-Center Skills
Computer Skills
MS Word, Excel, Access, Outlook, Project, Power-Point, Oracle, PC Docs, FileSurf, Universal Agent, Shaw, Lemans, FDI, CP Library, Lawpack Database Systems, Spin Systems.
Employment History
Kelly Services, Inc. July 2008 - Present
Nissan North America, Inc.
Irving, TX
Legal Administrative Assistant
• Maintain confidentiality of the Legal Department.
• Maintain the filing system, prepare pleadings binder.
• Open new claim files, prepare accounting information, and keep accounting advised of new claims.
• Entered the information into an online database tracking system.
• Initiated and maintained contact with clients and opposing counsel.
• Research files and records for background information.
• Serve as liaison between attorneys and city staff, contract attorneys, outside attorneys, court personnel, and witnesses.
• Monitored and obtained discovery responses.
• Prepared responses to opposing counsel and generated status reports.
• Prepared general correspondence, typing and proofreading documents.
• Provided timely and accurate processing of all work requests, including but not limited to Legal and Risk projects.
• Provided PA and admin support which included managing diaries, organizing meetings, arranging international travel processing invoices and expenses and general departmental administration.
• Created and maintained a litigation database and hard copy filing system.
• Maintained a calendaring tickler system.
• Type memos and correspondence.
• Responsible for managing all aspects of the office which included; recruiting and supervising support staff, managing all incoming and outgoing correspondence, ordering and dispersing office supplies and maintaining highly complex client files.
• Conduct legal research.
• Prepare pleadings, subpoenas, and other legal documents.
Accountemps January 2008 - June 2008
Dallas, TX
Accounts Payable
• Ensure employees are paid timely, accurately and with excellent customer service.
• Review and analyze HR personnel changes to identify payroll and tax changes required.
• Audit and process New Hires, Terminations, Rehires, LOA, Temporary Assignments and Transfers.
• Review, Audit, Correct and analyze time data, gross to net calculations, PTO, etc.
• Initiate, maintain and process a wide variety of payroll forms and transactions such as W-4, Direct Deposits, Spot Awards, Bonuses, Gross ups, Wage Adjustments, Severances.
• Provide excellent customer service to employees, managers, benefits, Corporate Accounting, Project Accounting, Field & Corporate Human Resources. Respond to payroll inquiries timely.
• Prepare Manual Checks, ACH reversals, Voids, Stop Payments
• Audit, analyze and correct year-end W-2 forms and issue duplicate W-2 Forms.
• Resolve payroll discrepancies by collecting and analyzing information.
• Be resourceful and knowledgeable about state tax compliance requirements and regulations for specific states managed.
• Contribute to team effort by accomplishing related results as needed.
Smith International January 2007 - October 2007
Houston, TX
Accounts Payable Operations Clerk
• Handled a large volume of data entry and prioritized heavy workload
• Audited capital and inventory invoices to ensure the Company’s policies and procedures are followed.
• Performed data entry of capital and inventory invoices from assigned vendors.
• Scanned and indexed images of invoices Oracle AP database.
• Verified and approved for payment the accuracy of capital and inventory invoices audited and input by other coordinators.
• Maintained complete AP Oracle data by ensuring images are properly indexed and invoice info is correctly input.
• Initiated questions to Purchasing and System Warehouses for vendor invoice issues or problems.
• Worked to resolve capital and inventory invoice problems for assigned vendors in a timely manner.
• Acted as a primary liaison to assigned vendors.
• Performed check printing, sorting and sending out checks, including preparation of overnight courier clips for urgent checks.
• Acted as backup for other Coordinators, as needed.
• Maintained Department’s internal controls and suggest potential improvements to efficiency.
• Undertook all other special projects or duties assigned.
Venturi Staffing Partners June 2006 - May 2007
Houston, TX
Receptionist
• Professionally administered all incoming calls through providing information, screening and forwarding calls and taking messages.
• Greeted visiting customers, determine nature and scope of visit, and ensured proper sign in and visitor badge procedures.
• Transmitted information to customers using email, mail and facsimile machine.
• Determined appropriate answers to questions from customers or members of the public.
• Prepared new hire ID badges and assigned parking tags while tracking through Excel.
• Prepared company-wide notices related to birthdays, anniversaries, employee awards and other announcements that might arise.
Hampton Assisted Living January 2003 – January 2006
Houston, TX
Care Associate
• Assisted residents with Alzheimer’s/dementia with daily living skills including hygiene, recreation and companionship.
• Analyzed current systems and making changes where necessary.
• Assisted in managing the health, functional and mental status of residents in communities along with RNCM and RHCM.
• Initiated individualized service plans and on-going assessments.
• Performed on-site assessments of residents admitted.
• Conducted pre-admission screening of prospective new residents.
Educational background
United States Army January-November 2001
Intelligence Analyst
North Harris Community College Spring & Fall 2003
Klein Forest High School 1996-2000
REFERENCES AVAILABLE UPON REQUEST
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