Customer Service Sales

SHEEKHA PRAKASH

**** ****** ***

Sacramento, CA *5823

Cell Phone: 916-718- 2569

**************@*****.***

Objective:

I am a self motivated and result oriented professional who is seeking any position related to my experiences within a challenging environment.

Summary of Skills:

Ability to work in a highly decentralized and collaborative environment with culturally diverse populations.

Experience that demonstrates competence in leading successful change efforts including continuous improvement initiatives

Extensive knowledge of the policies and procedures of related business services

Professional Experience:

DeVry University October 2010 to Present

Student Assistant

• Provide customer service to new and current students.

• Answer multiple telephone lines, direct calls and take messages.

• Maintain and update student files.

• Call and request transcripts for students on a daily basis.

Days Inn Hotel June 2007 to October 2007

Receptionist

Auburn, WA

• Maintained and audited night and day shift inventory.

• Provided frontline customer service.

• Operated computerized cash register system.

• Responsible for monitoring maids, analyzing customer complaints and issues daily

• Communicate with customers, employees, and other individuals to answer questions.

• Answer phone, direct calls, and take messages.

• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Fashion Bug June 2006 to June 2007

Sales Associate

Auburn, WA

• Responsible for the recruitment and training of customer service representatives.

• Reconciled daily sales and prepared deposit.

• Provided frontline customer service and built satisfied customer relationships.

• Complete and mail bills, contracts, policies, invoices, or checks.

• Review files, records, and other documents to obtain information to respond to requests.

• Coordinated, planned and contributed at trade shows and special events.

• Established and improved client communications; maintained ongoing relationship.

Educational Qualifications

Charles A. Jones - Certified Pharmacy Technician, Sacramento, Ca

DeVry University - Bachelors of Arts in Technical Management, Elk Grove Ca

Expected Graduation-2012

References Available Upon Request

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